Reply from PlayHippo
Hi all - We have tried to put together a comprehensive respond to this thread and we apologize in advance for the rather lengthy reply.
Please understand that we can’t discuss a single player in an open forum but we are always happy to do so with a representative from Casino meister since we trust that the information stays there.
First we would like to comment on the discussion that we seem to offer really high bonuses and that it is “dodgy”. As most of you are aware of many casinos offer more or less the same games and most casinos try to find a USP or a “niche”.
This can be done through for example gamification (read Casumo, Thrills etc) or by offering a wide range of products (Casino, Poker, Sport betting as in Unibet, Betsson) and then as in our case offer high loyalty bonuses and live of low margins and trying to keep overheads to a minimum in order to be able to give most of the margin back to the players. Again, the games are for the most part the same (in our case Netent, Microgaming, Betsoft and NYX) and it is up to every player to decide what he/she wants from a casino.
"ok here is the term, but why say MAY BE VOID? or is it because of the sum won that its deffo void?
Obviously if a player follows our bonus T&C’s there will never be an issue. The T&C’s are exactly what it says. The bonus T&C’s are very straight forward, and the same or very similar bonus T&C’s are used by most casinos.
It happens from time to time that the bonus T&C are broken by players but the game pattern is clearly such that it is not meant to exploit the bonus and we don’t enforce the rule just because we can hence MAY BE VOID. In fact, the absolute majority of T&C breaches are not enforced.
"terms that apply on where a persons passport is issued is something that belongs in the past"
We have had a number of players, mainly from Eastern European countries signing up as residents in Scandinavian countries or UK clearly in order to avoid the T&C. Rather than having to have a discussion about fake proof of address (which happened a lot and take time and effort form the fraud team) we have decided that the passport or national id card a player holds also can be used to decide the allowed betting limit.
"Some of you have highlighted that we are changing T&C because of one player has won money."
Please understand that even though we may not be Unibet or Betsson in terms of size it should be obvious to most that we as a relatively large casinos with thousands of players will not change T&C’s or take any other similar action based on one player winning or losing. That may sound arrogant but it is true nevertheless.
"I never trusted these guys they are giving out allot of bonuses, I once tried to play there but first I did some Google research on them and saw that they confiscated some winnings on exact the same way. Maybe the casino rep can give an explanation why they keep doing this on a regular basis..."
Our T&C has not changed at all besides in explanatory terms in order to make them even more straightforward in recent time. Instead of expressing maximum bet in terms of percentage we have now a fixed number in order to avoid all possible misunderstandings. In fact, the only T&C’s that has changed in recent times (this year) are the lowering of the maximum bet for a few selected countries.
We have had one single previous PAB at CM and as you can read for yourself we were cleared when we could explain things and show extensive proof of the situation to the CM representative. It was a question of something a lot more serious than breaching T&C’s and you will have to trust that CM did a proper Due Diligence, as we can’t discuss that in an open forum.
"So how I or anyone else can know if terms are changed or not? Usually online casinos notice you when you are logged in into casino or just write in terms, that they were changed or updated on exact day. This kind of BS they are trying to push IMHO."
When big changes occur, a pop-up is used letting everyone know that the T&C have change. Last time that happened was in September 2013 and all players had to tick a box in the pop- up before being able to play.
As a final point -please do not hesitate to contact our support if you are unsure about the terms of a promotion. The support agents know all the T&C for our campaigns. Again, the T&C’s are straight forward but if you don’t want to read the T&C’s it is a good alternative to ask our support
We hope this has been helpful.
Hi all - We have tried to put together a comprehensive respond to this thread and we apologize in advance for the rather lengthy reply.
Please understand that we can’t discuss a single player in an open forum but we are always happy to do so with a representative from Casino meister since we trust that the information stays there.
First we would like to comment on the discussion that we seem to offer really high bonuses and that it is “dodgy”. As most of you are aware of many casinos offer more or less the same games and most casinos try to find a USP or a “niche”.
This can be done through for example gamification (read Casumo, Thrills etc) or by offering a wide range of products (Casino, Poker, Sport betting as in Unibet, Betsson) and then as in our case offer high loyalty bonuses and live of low margins and trying to keep overheads to a minimum in order to be able to give most of the margin back to the players. Again, the games are for the most part the same (in our case Netent, Microgaming, Betsoft and NYX) and it is up to every player to decide what he/she wants from a casino.
"ok here is the term, but why say MAY BE VOID? or is it because of the sum won that its deffo void?
Obviously if a player follows our bonus T&C’s there will never be an issue. The T&C’s are exactly what it says. The bonus T&C’s are very straight forward, and the same or very similar bonus T&C’s are used by most casinos.
It happens from time to time that the bonus T&C are broken by players but the game pattern is clearly such that it is not meant to exploit the bonus and we don’t enforce the rule just because we can hence MAY BE VOID. In fact, the absolute majority of T&C breaches are not enforced.
"terms that apply on where a persons passport is issued is something that belongs in the past"
We have had a number of players, mainly from Eastern European countries signing up as residents in Scandinavian countries or UK clearly in order to avoid the T&C. Rather than having to have a discussion about fake proof of address (which happened a lot and take time and effort form the fraud team) we have decided that the passport or national id card a player holds also can be used to decide the allowed betting limit.
"Some of you have highlighted that we are changing T&C because of one player has won money."
Please understand that even though we may not be Unibet or Betsson in terms of size it should be obvious to most that we as a relatively large casinos with thousands of players will not change T&C’s or take any other similar action based on one player winning or losing. That may sound arrogant but it is true nevertheless.
"I never trusted these guys they are giving out allot of bonuses, I once tried to play there but first I did some Google research on them and saw that they confiscated some winnings on exact the same way. Maybe the casino rep can give an explanation why they keep doing this on a regular basis..."
Our T&C has not changed at all besides in explanatory terms in order to make them even more straightforward in recent time. Instead of expressing maximum bet in terms of percentage we have now a fixed number in order to avoid all possible misunderstandings. In fact, the only T&C’s that has changed in recent times (this year) are the lowering of the maximum bet for a few selected countries.
We have had one single previous PAB at CM and as you can read for yourself we were cleared when we could explain things and show extensive proof of the situation to the CM representative. It was a question of something a lot more serious than breaching T&C’s and you will have to trust that CM did a proper Due Diligence, as we can’t discuss that in an open forum.
"So how I or anyone else can know if terms are changed or not? Usually online casinos notice you when you are logged in into casino or just write in terms, that they were changed or updated on exact day. This kind of BS they are trying to push IMHO."
When big changes occur, a pop-up is used letting everyone know that the T&C have change. Last time that happened was in September 2013 and all players had to tick a box in the pop- up before being able to play.
As a final point -please do not hesitate to contact our support if you are unsure about the terms of a promotion. The support agents know all the T&C for our campaigns. Again, the T&C’s are straight forward but if you don’t want to read the T&C’s it is a good alternative to ask our support
We hope this has been helpful.
I will not be playing which so massive wager requirements. I was sure it would be 35x which i would have tried with. But my general opinion is not to bother with small bonuses like that rather play with my cash. 
I am really angry about a mistake like this how that can happen is really strange. Also no Live Chat at PlayHippo so no help there. 
