The problem is that the requirements are too rigid. Not EVERYBODY has a utility bill IN THEIR NAME. These bills are HOUSEHOLD bills, and it is not necessarily the case that the "head" of the household, who has the bills in their name, is the one playing. Take the simplest situation, the bog standard husband, wife, and 2.4 kids.
Husband is "head" of the household, goes to work, and pays the bills. The wife looks after the house & kids, and plays a little online as a hobby. She will have her own ID documents, but these may NOT necessarily have a photo, it depends on the country. The utility bill, however, is in her husband's name, and maybe he doesn't know about her hobby, and she doesn't want to tell him - and wants him left out of the process. She cannot meet the bill requirement without involving her husband, perhaps by getting a token bill changed into her name, or getting him to vouch for her to the casino. In modern society, this situation can be, and is, reversed - the wife being the breadwinner, and the "househusband" looking after the home & kids.
Another situation is a grown up kid living with mun & dad (or other combination
). The kid may not even have a driving licence, and may think they only need a young person's "PASS" card to buy alcohol and tobacco. They will find they ALSO need one to withdraw from casinos. Again, the one thing these grown up kids will NOT have is a household utility bill IN THEIR NAME. They MAY have a mobile phone bill in their name, but these are not accepted.
Some flexibility is needed for these situations, but even where it exists, support are often unaware, and continually parrot the usual demands for the "standard head of household" documents, even though AFTER the issue has gone as far as a complaint, be that PAB, or public "bitch & moan", it turns out that the other options appear. These often include bank statements, and even pictures of the player holding up their documents.
There is also a growing trend to "save the planet", with many utilities under pressure from the GOVERNMENT to cut down their "environmental footprint". One way they have done this has been to phase out paper bills sent through the post, and replacing these with an online only statement. This is good enough for the intended purpose, but COMPLETELY USELESS when a bill is requested by a casino. This trend is now going further, and many utilities are FINING customers for continuing to insist they be sent a paper bill. I am "fined" by both my Cable TV & Broadband company, and my landline phone company, for receiving a paper bill. At least ONE of these is necessary, to fill the gaps between quarterly energy bills since SOME casinos seem to think there are only TWO months in a "quarter".
I could save a CONSIDERABLE amount by switching to an "online" energy deal, but this does not even PERMIT paper bills, even WITH a "fine". This "do it all online" trend is growing, and there are going to be casino players who do everything online, because it is cheaper. Casino players are MORE likely than the general public to be doing this, since they are both happy with using the internet, AND trusting enough to use online casinos with what can be CONSIDERABLE sums of "real" money.
Ideally, players need a "one stop shop" verification scheme, whereby an organisation trusted by the casino industry will verify a player using whatever documentation they have, along with in-depth electronic & other checks. The player would then be issued with a photo bearing "player's pass" to be used at ALL online casinos. The player would have to send in an image of this pass, as they now send in one of a drivers licence for example. The casino would then be able to check with the verifying agency that the pass presented matches the details provided upon registration.
As technology has advanced, this "player pass" could be biometrically enabled, so that additional security measures can be added.
Provided a biometric sample can be VERIFIABLY taken from the player, it can then be used as part of the log-in process at the casino, such as a USB fingerprint reader.
Banks currently use USB card readers, and this could be the first piece of technology that can be used on this "player pass". Upon login, it verifies the player has current possession of his "player pass". The casino can log it's usual stats of IP address, MAC address etc, and add to it information about the "player pass" being used at the time. This should start to catch out those who "rent" IDs from their "friends" to play multiple casino accounts.