Player alleges he spent £43k at Ladbrokes, no checks. Then sabotaged thread.

snorky510238

Chief glockenspiel maker
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Jan 12, 2018
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Uk
Could ladbrokes have handled things like this better? Yes.

Could they have a system in place so this doesn't happen? Yes.

Could some small blame be put on them? Don't know. Maybe.

Is it still ultimately the one who deposits that is in charge and the one to ultimately blame for blowing away 43k? Yes.

In a perfect world all casinos would be looking out for players, but that's not the case. Casinos are there to make money. Nothing more, nothing less.

I've blown big chunks of change on casinos while being drunk. Should I now start crying and asking for my deposits back? Fuck no, I have a backbone and I accept responsibility for my actions. That does seem to get rarer by the day though. I'm starting to get why casinos are asking AML and SOW questions aggressively also for very small deposits and withdrawals. They have to because adults are not really adults anymore. We seem to be stagnating as a species, but that's for another topic.
The only question was, did Ladbrokes act responsibly? That was the question put to the jury. As for putting things in place to make sure it doesn’t happen again. Do you really think that was the first time it’s ever happened? It will have been happening since day one and a lot worse.

I bet Casinos are rueing the day governing bodies started taking an interest in their practices. Well, they shouldn’t moan, they had license to print money for long enough. Still have, just that they have to meet a few legalities now.
 

razor8

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The only question was, did Ladbrokes act responsibly? That was the question put to the jury. As for putting things in place to make sure it doesn’t happen again. Do you really think that was the first time it’s ever happened? It will have been happening since day one and a lot worse.

I bet Casinos are rueing the day governing bodies started taking an interest in their practices. Well, they shouldn’t moan, they had license to print money for long enough. Still have, just that they have to meet a few legalities now.

Does a casino have to act responsibly and does responsibly mean that they have to start fucking with 100% of customers because 1% can't handle their money.

They're a casino. If we really start thinking about responsible then all casinos should be banned. Now that would be responsible. Then stupid fuckers can go gamble with the russian mob or something. Now that's responsible.
 

abs321

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Mar 5, 2021
Location
england
The only question was, did Ladbrokes act responsibly? That was the question put to the jury. As for putting things in place to make sure it doesn’t happen again. Do you really think that was the first time it’s ever happened? It will have been happening since day one and a lot worse.

I bet Casinos are rueing the day governing bodies started taking an interest in their practices. Well, they shouldn’t moan, they had license to print money for long enough. Still have, just that they have to meet a few legalities now.
I don’t want to comment anymore but I will let you guys know the outcome and let’s just see what happens.

everyone has an opinion I get that but you still have to respect my opinion as I was the one in this situation. I play at many casinos with large deposits but always been stopped on my first or second deposit after creating a new account for source of funds checks so I know this is a requirement across the board with the big casinos it’s just a fact.
 

colinsunderland

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It's automatic Colin any funds above 10k even in banking get flagged & I would be gob smacked that any online casino would not flag it straight away.
I've had many casinos flag me for 2k deposits & call up to check I'm OK with it.
I also suspect it would be under licencing to any given casino.
Yes I agree, but a bank wouldn't instantly freeze your account. Ladbrokes in the case contacted the customer in under 24 hours, so clearly the transactions were flagged. They also started the SoW process at that time. Entain have millions of customers, you can't expect them to monitor every single one, 24/7 and instantly block them if they think are are depositing too much. I'll be very surprised if doing it in under 24 hours isn't deemed acceptable intervention by the UKGC.

I asked for my post to be deleted as I just wanted you’re thoughts which I got lol I am definitely not a troll and am a genuine person.
It’s really doesn’t matter if it’s 2am in the morning mate Ladbrokes run a 24 hour online casino so should have the required systems in place. Most genuine casinos would freeze accounts until checks are completed on large deposits normal procedure. You obviously don’t play high stakes Colin so you wouldn’t know.

I know the LCCP. I know the law.
Ladbrokes did freeze your account within 24 hours. There won't be a breach in this case.

Still waiting for you to link to the law that states they have to carry out SoW checks once a customer hits a £2000 threshold.
 

colinsunderland

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I don’t want to comment anymore but I will let you guys know the outcome and let’s just see what happens.

everyone has an opinion I get that but you still have to respect my opinion as I was the one in this situation. I play at many casinos with large deposits but always been stopped on my first or second deposit after creating a new account for source of funds checks so I know this is a requirement across the board with the big casinos it’s just a fact.
So link to the law or section of the LCCP that states this, including that it has to be instantly, with no manual intervention?
 

abs321

Banned User
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Mar 5, 2021
Location
england
Yes I agree, but a bank wouldn't instantly freeze your account. Ladbrokes in the case contacted the customer in under 24 hours, so clearly the transactions were flagged. They also started the SoW process at that time. Entain have millions of customers, you can't expect them to monitor every single one, 24/7 and instantly block them if they think are are depositing too much. I'll be very surprised if doing it in under 24 hours isn't deemed acceptable intervention by the UKGC.



I know the LCCP. I know the law.
Ladbrokes did freeze your account within 24 hours. There won't be a breach in this case.

Still waiting for you to link to the law that states they have to carry out SoW checks once a customer hits a £2000 threshold.
Yes they did freeze my account within 24 hours but that doesn’t mean it’s responsible behaviour on their behalf. So you’re saying I could have kept on depositing to what £200,000? they has to be a limit especially on a new account!

You have to understand the responsibility they have regardless of my actions.

I have spoken to the ukgc and they believe I have a case with my solicitor so something is not right with the way Ladbrokes dealt with me.
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
I have spoken to the ukgc and they believe I have a case with my solicitor so something is not right with the way Ladbrokes dealt with me.

As far as I know, the UKGC don't get involved with individual player complaints, let alone pass casual judgement with regards to the potential merit of solicitor involvement.
 

abs321

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Location
england
As far as I know, the UKGC don't get involved with individual player complaints, let alone pass casual judgement with regards to the potential merit of solicitor involvement.
I have communicated with them mate the Ukgc I called for advice went through everything with them then I called my solicitor that deals with online casinos etc so if he says I have a case then surely something is wrong with what happened as they deal with this business. The only reason why I come on these forum is to get other people’s opinions that’s it.
 

colinsunderland

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I have communicated with them mate the Ukgc I called for advice went through everything with them then I called my solicitor that deals with online casinos etc so if he says I have a case then surely something is wrong with what happened as they deal with this business. The only reason why I come on these forum is to get other people’s opinions that’s it.
and yet he told you that they have to do SoW when you hit a £2000 threshold? Or did you just make that up yourself?
If he told you that, then he doesn't know anything about this and you need to get a new one.

You are extremely selective in what questions you answer, aren't you?
Again, what did the ADR say? You're asking for advice but won't answer questions that have a bearing on the answers you are given.
 

Mr_Slot5

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Location
Cheshire
I have communicated with them mate the Ukgc I called for advice went through everything with them then I called my solicitor that deals with online casinos etc so if he says I have a case then surely something is wrong with what happened as they deal with this business. The only reason why I come on these forum is to get other people’s opinions that’s it.
Strange, as I remember a case on here a few weeks back when someone had an axe to grind and they were told by the UKGC to complain to the ADR as they don't deal with individual customer complaints. So to deal directly with you and encourage the solicitor route in a seemingly off the cuff fashion is very surprising.

My view on everything? Ladbrokes auto verified you to fulfil that obligation and also identified your account as a risk within 24 hours of you signing up and depositing 40k within a very short amount of time. It is you that has to take responsibility for what you deposited and subsequently lost. Why did you deposit so much if you weren't comfortable losing it?

I don't think I've once seen you accept any responsibility, which tells me you should probably never gamble again. You've not admitted to yourself you have an issue; instead wanting to blame everyone else.

All this being said, I do genuinely hope things improve for you and that you find a resolution that brings you some peace.
 

dunover

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As the OP has not cooperated and sought to sabotage the thread by removing posts, therefore undermining the replies of members here, I think it's time we parted company. The thread is dead, the OP gone.
 

snorky510238

Chief glockenspiel maker
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Jan 12, 2018
Location
Uk
I can’t see much point in re-opening a thread where the OP cannot post. Without his input or replies the thread is dead anyway, isn’t it?
 

elscrabinda

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Christ, what a lot of irrelevant moralising on this thread. I suspect people are feeling sore about having to jump through AML/SOW/Responsible Gambling hoops and blame people like the OP for 'ruining it for the rest of us', but surely if those things are going to serve any purpose other than annoying legitimate gamblers, it shouldn't be possible for any new player to deposit and lose £43k in a matter of minutes. If that is possible, then anything else responsible gambling related is purely lip service "How could they have known, it was the middle of the night?" makes no sense, these things should surely be automated (and if you were actually implementing responsible limits it would be harder to make those deposits in the middle of the night, not easier).

I defer to others who know what the law is in this case, but if UKGC regulated operators are meant to be gold standard then imo this makes a mockery of that. Either have it as a Wild West with no regulation, or a sensible and effective system, but if this is indeed within the rules then it seems that we have a very leaky system that only serves as an annoyance to recreational punters while leaving huge gaps for vulnerable people to fall through (whether or not the OP in this case was 'vulnerable')
 
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