So like most of us I have deposited and played at both these casinos. Few days ago i get a email from playboy stating they are closing up and my playboy rewards has turned into so much cash at intercasino. With follow these steps to claim. There is no way of claiming this the code does not work. I know intercasino is at best with cs going crazy with this move but still chat does not work email does not work. I cant view the game rep in cm site for some reason.
Anyone else have this problem or is it just a matter of intercasino having to many of us moving our accounts over. Its not a huge amount im talking about but i look at it as if the same as using our loyalty points at a rtg or mg casinos so why not get something back from out deposits and losses.
Probably a case of the right hand not knowing what the left is doing. Codes have been sent out to players, but no-one at Playboy thought to coordinate the process properly with Intercasino first, so they now have a ton of players who have codes that should work, but do not.
It could be quite complicated, I believe the codes are protected so that they can only be used in specific accounts. This presupposes that Playboy and Intercasino have got together and compared player data to see which players at Playboy have accounts with Intercasino.
If the codes simply worked full stop, they could end up being posted and used by players who were never entitled to a payout due to the merger. This has happened before with bonus codes, and it is quite common now for codes to be locked to specific accounts, so that even if they are shared, they still only work for the intended recipients.
This could take some time to work out, but at least the two main Intercasino brands have reps here. Ryan for the dollar version, and Jane for the UK Pound version. Either could probably help with the other country specific versions.
There has been talk that Cryptologic may be about to lose all it's customers, and this is yet another nail in the Crypto coffin. Other than Intercasino, I do not know of any other brand that still uses Cryptologic.
There is surely considerable benefit to Intercasino in remaining with Cryptologic, they could have a monopoly on this software now, and any player who mourns the decisions of former Cryptologic casinos to switch software can always join Intercasino instead of going with the switch.