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Playboy casino unjustified dormancy fee

Discussion in 'Casino Complaints - Non-Bonus Issues' started by elscrabinda, Jun 9, 2008.

    Jun 9, 2008
  1. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Occupation:
    jvonsofdmpvs
    Location:
    Oxford
    Logged into my playboy account today to find balance lower than expected. Turns out they have a 'dormancy fee' after three months of inactivity. I know, I know, its in their terms, they can do what they like, still seems pretty low though.

    Lesson: Read through every term and condition with a fine tooth comb even at places you think wouldn't screw you over (after all, gambling isn't supposed to be enjoyable is it?) and if you really must play at places like this then withdraw your money immediately after any win (though obviously if you've played in a month with the letter 'r' in, expect your withdrawal to be voided- its in their terms so thats ok)
     
  2. Jun 9, 2008
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Judging from the Pitch-A-Bitchs I'm receiving for this very same issue I'm guessing that it's becoming more and more common. Something people should probably watch out for whenever they register at an online casino. In fact, I'd say that's something folks might want to ask CS directly if they can't see it in the Terms & Conditions.
     
    1 person likes this.
  4. Jun 9, 2008
  5. GaryWatson

    GaryWatson Dormant account

    Occupation:
    Marketing Consultant
    Location:
    Europe
    Maybe the got the idea from a thread in here. The last 'dormancy fee' was 6 months. Now 3 months?

    Is one of the sites going to think of a daily charge?

    IMO, any site who uses the 'dormancy fee' should be rogued, end of story.
     
  6. Jun 12, 2008
  7. Komodo

    Komodo Dormant account

    Occupation:
    Internet related
    Location:
    Sweden
    They are sending me almost daily emails and telling me I havent played a poker hand there for some time, although I have played casino games there just a few days ago and lost 50. Something is fucked up with this site.

    Also it costs me 1 to withdraw from that site, so u dont wanna do small cashouts.
     
  8. Jun 15, 2008
  9. same_old

    same_old Dormant account PABaccred webmeister

    Occupation:
    12th man
    Location:
    Australia
    I myself do not personally like it, but max is right- you will see more companies starting to do this. They do have justification somewhat, for example some people like to chase the exchange rate so they will leave the funds there, use it as as bank account that did not incur fees, possibly money laundering and a few others that come to mind. On a casino's point of view its to get rid of the ones who havent gambled for ages ( close there accounts). make the client bet within a time frame before they get charged for a dormant account.
     
  10. Jun 15, 2008
  11. GaryWatson

    GaryWatson Dormant account

    Occupation:
    Marketing Consultant
    Location:
    Europe
    Thats an idea. 3 months seems to be a good period of time to get rid of the paperwork. They should quit selling bonuses and start charging entry fees.
     
  12. Jun 15, 2008
  13. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    If you keep your money in a casino account, you are lending money to the casino free. Most banks will actually pay you for the privilege of keeping your money safe. It is irrelevant whether someone is waiting for a better exchange rate (this cannot apply if you are playing in your own currency) or simply has forgotten, the cost is minimal, the only thing the casino might try to claim is that it would have expected to make some profit if the player had played. I am at a loss to understand as to how a dormant account could be used as a bank account or for money laundering.
     
    2 people like this.
  14. Jun 18, 2008
  15. Rhyzz

    Rhyzz Experienced Member

    Occupation:
    Online Gaming
    Location:
    United Kingdom
    It's just a way for them to get your attention after inactivity. It costs them money to withdraw your funds and it certainly doesn't cost them to keep your money in their system...very poor retention in my opinion, these places should consider taking on a decent retention manager!
     
  16. Jun 20, 2008
  17. same_old

    same_old Dormant account PABaccred webmeister

    Occupation:
    12th man
    Location:
    Australia

    Grandmaster as I said I personally do not like it also. To answer your questions about banks holding your money- well thats an easy one banks hold your money because they trade on the stock echange so they are actually making money from you. online casinos dont do this, And to the client chasing the better money exchange is a big deal for them ( if you had $1000 in a casino and you know if you left it for a month and you will get $1100 what would you do??). And the money Laundering side of things-I am probably wrong there, thinking about it some more I dont see the advantage here either.
     
  18. Jun 20, 2008
  19. lauram

    lauram Dormant account

    Occupation:
    self employed
    Location:
    toronto
    Someone correct me if im wrong and yes i am lots of times. But didnt we go through all this while back. There was thread started about how a casino told a player they had to many withdraws in a week. So limit it in the next breath they are going to take the money out of you account if you dont use it yet they have a prob if you deposit finished playing and want your funds back. Im sorry can they have it both ways?
     
  20. Jun 20, 2008
  21. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    Can I tell you a secret? Banks don't trade on the stock exchange with your money. Instead, they lend it to people to buy houses they cannot afford. :)
    If you decide to keep your money in the casino, it simply means that the casino has that much more in its Neteller etc account, which does not cost the casino anything, certainly not 10%/month.


    How do you know that it will be worth $1100 in a month's time? Currency markets are pretty efficient at pricing in all the available information. If you think you can predict currency trends, you should trade on the forex markets.

    In any case, why would it matter for the casino? If your account is in GBP or EUR, the casino can keep the funds in GBP or EUR as well, and not be affected by exchange rate fluctuations.
     
  22. Jun 20, 2008
  23. happygobrokey

    happygobrokey Dormant account

    Occupation:
    student of life
    Location:
    canada
    why do you leave money in a casino in the first place? so you have something to lose later? and don't people recommend to consider your deposit as lost the moment it goes from your method of payment into the casino? it doesn't become an amount won until you cash it out. as long as the money is in your casino account, it could go poof at any time.

    :thumbsup:
     

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