Playboy casino unjustified dormancy fee

elscrabinda

Full Member
PABnoaccred
PABnorogue
Joined
Oct 20, 2004
Location
Oxford
Logged into my playboy account today to find balance lower than expected. Turns out they have a 'dormancy fee' after three months of inactivity. I know, I know, its in their terms, they can do what they like, still seems pretty low though.

Lesson: Read through every term and condition with a fine tooth comb even at places you think wouldn't screw you over (after all, gambling isn't supposed to be enjoyable is it?) and if you really must play at places like this then withdraw your money immediately after any win (though obviously if you've played in a month with the letter 'r' in, expect your withdrawal to be voided- its in their terms so thats ok)
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Judging from the Pitch-A-Bitchs I'm receiving for this very same issue I'm guessing that it's becoming more and more common. Something people should probably watch out for whenever they register at an online casino. In fact, I'd say that's something folks might want to ask CS directly if they can't see it in the Terms & Conditions.
 

GaryWatson

Dormant account
Joined
Jun 15, 2007
Location
Europe
Maybe the got the idea from a thread in here. The last 'dormancy fee' was 6 months. Now 3 months?

Is one of the sites going to think of a daily charge?

IMO, any site who uses the 'dormancy fee' should be rogued, end of story.
 

Komodo

Dormant account
Joined
Sep 27, 2007
Location
Sweden
They are sending me almost daily emails and telling me I havent played a poker hand there for some time, although I have played casino games there just a few days ago and lost 50. Something is fucked up with this site.

Also it costs me 1 to withdraw from that site, so u dont wanna do small cashouts.
 

same_old

Dormant account
webmeister
PABaccred
Joined
Mar 4, 2007
Location
Australia
I myself do not personally like it, but max is right- you will see more companies starting to do this. They do have justification somewhat, for example some people like to chase the exchange rate so they will leave the funds there, use it as as bank account that did not incur fees, possibly money laundering and a few others that come to mind. On a casino's point of view its to get rid of the ones who havent gambled for ages ( close there accounts). make the client bet within a time frame before they get charged for a dormant account.
 

GaryWatson

Dormant account
Joined
Jun 15, 2007
Location
Europe
Thats an idea. 3 months seems to be a good period of time to get rid of the paperwork. They should quit selling bonuses and start charging entry fees.
 

GrandMaster

Ueber Meister
CAG
Joined
Jan 21, 2004
Location
UK
I myself do not personally like it, but max is right- you will see more companies starting to do this. They do have justification somewhat, for example some people like to chase the exchange rate so they will leave the funds there, use it as as bank account that did not incur fees, possibly money laundering and a few others that come to mind. On a casino's point of view its to get rid of the ones who havent gambled for ages ( close there accounts). make the client bet within a time frame before they get charged for a dormant account.
If you keep your money in a casino account, you are lending money to the casino free. Most banks will actually pay you for the privilege of keeping your money safe. It is irrelevant whether someone is waiting for a better exchange rate (this cannot apply if you are playing in your own currency) or simply has forgotten, the cost is minimal, the only thing the casino might try to claim is that it would have expected to make some profit if the player had played. I am at a loss to understand as to how a dormant account could be used as a bank account or for money laundering.
 

Rhyzz

Full Member
Joined
Jan 4, 2008
Location
United Kingdom
It's just a way for them to get your attention after inactivity. It costs them money to withdraw your funds and it certainly doesn't cost them to keep your money in their system...very poor retention in my opinion, these places should consider taking on a decent retention manager!
 

same_old

Dormant account
webmeister
PABaccred
Joined
Mar 4, 2007
Location
Australia
If you keep your money in a casino account, you are lending money to the casino free. Most banks will actually pay you for the privilege of keeping your money safe. It is irrelevant whether someone is waiting for a better exchange rate (this cannot apply if you are playing in your own currency) or simply has forgotten, the cost is minimal, the only thing the casino might try to claim is that it would have expected to make some profit if the player had played. I am at a loss to understand as to how a dormant account could be used as a bank account or for money laundering.

Grandmaster as I said I personally do not like it also. To answer your questions about banks holding your money- well thats an easy one banks hold your money because they trade on the stock echange so they are actually making money from you. online casinos dont do this, And to the client chasing the better money exchange is a big deal for them ( if you had $1000 in a casino and you know if you left it for a month and you will get $1100 what would you do??). And the money Laundering side of things-I am probably wrong there, thinking about it some more I dont see the advantage here either.
 

lauram

Dormant account
Joined
Feb 18, 2008
Location
toronto
Someone correct me if im wrong and yes i am lots of times. But didnt we go through all this while back. There was thread started about how a casino told a player they had to many withdraws in a week. So limit it in the next breath they are going to take the money out of you account if you dont use it yet they have a prob if you deposit finished playing and want your funds back. Im sorry can they have it both ways?
 

GrandMaster

Ueber Meister
CAG
Joined
Jan 21, 2004
Location
UK
Grandmaster as I said I personally do not like it also. To answer your questions about banks holding your money- well thats an easy one banks hold your money because they trade on the stock echange so they are actually making money from you. online casinos dont do this,
Can I tell you a secret? Banks don't trade on the stock exchange with your money. Instead, they lend it to people to buy houses they cannot afford. :)
If you decide to keep your money in the casino, it simply means that the casino has that much more in its Neteller etc account, which does not cost the casino anything, certainly not 10%/month.


And to the client chasing the better money exchange is a big deal for them ( if you had $1000 in a casino and you know if you left it for a month and you will get $1100 what would you do??).
How do you know that it will be worth $1100 in a month's time? Currency markets are pretty efficient at pricing in all the available information. If you think you can predict currency trends, you should trade on the forex markets.

In any case, why would it matter for the casino? If your account is in GBP or EUR, the casino can keep the funds in GBP or EUR as well, and not be affected by exchange rate fluctuations.
 

happygobrokey

Dormant account
Joined
Jul 24, 2006
Location
canada
why do you leave money in a casino in the first place? so you have something to lose later? and don't people recommend to consider your deposit as lost the moment it goes from your method of payment into the casino? it doesn't become an amount won until you cash it out. as long as the money is in your casino account, it could go poof at any time.

:thumbsup:
 

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