Playboom casino making a withdrawal hard

Triple A

Non-Gambler
Joined
May 27, 2020
Location
Quantum Realm
I won nice amounts before on Playboom and withdrew them without hassle (800) and (1300), yesterday I deposited 500 euro and managed to climb up to 3700 suddenly Playboom claims that withdrawals to my Revolut bank account I used before in the beginning to make deposits and withdrawals is not allowed to be used for this withdrawal. A Dutch bank account is ''mandatory'' they said. I do not have a Dutch bank account because something happened in the past with my bank account and I was blamed for it. So I use Revolut for everything, never heard about this mandatory bank account rule and I know it's bogus.
Can anyone help me with this?
 
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The keywords to google for you are "IBAN discrimination".

Revolut has an article on its own blog:

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No idea if you have any success with a company registered in Curacao but in the EU it's illegal.
 
The keywords to google for you are "IBAN discrimination".

Revolut has an article on its own blog:

You do not have permission to view link Log in or register now.



No idea if you have any success with a company registered in Curacao but in the EU it's illegal.
The thing is I withdrew to Revolut before on Playboom 2 days ago, this all started after winning 3700 euro. It’s like they wanna stall pay out so I play the winnings. But that won’t happen.

I went to the live chat and this happened,

Chat started: 2023-02-08 07:12 AM UTC

(07:12:01 AM) Diangelo (3da80bcebfe4): Received an email that I suddenly need a Dutch bank account to withdraw money? That was never said to me before when i deposited or withdrew money. It's really sad if PlayBoom is going this direction. This Revolut is my main bank I use for salary and everything.
(07:12:05 AM) *** Iris joined the chat ***
(07:12:49 AM) Iris: Hello Diangelo, my name is Iris and welcome to Playboom Live Chat Support!
(07:14:26 AM) Iris: Please stay in touch, I will check the details for you.
(07:15:24 AM) Diangelo (3da80bcebfe4): It's really weird that when I win a nice small amount suddenly Playboom comes with this
(07:19:05 AM) Iris: Thankyou for holding.
(07:22:15 AM) Iris: I am sorry to inform you that your €2400 withdrawal has been cancelled and added back to your gaming account as you have wagered only €100 out of €500 of your last deposit. Also you have made a withdrawal through a Lithuania registered bank account. Since you are from Netherlands, you need to make a withdrawal through a Netherlands registered bank account only.
(07:22:36 AM) Iris: This has been also informed to you via email by my colleague.
(07:22:53 AM) Diangelo (3da80bcebfe4): I understand the 500 euro wagering first
(07:23:02 AM) Diangelo (3da80bcebfe4): But the second doesn't make sense
(07:25:54 AM) Iris: Diangelo! please understand, here in the play boom casino, we are clearly mentioned you should payout the money only to the Netherlands account.
(07:26:23 AM) Diangelo (3da80bcebfe4): I withdrew before to my Revolut bank account and this was never told to me.
(07:26:37 AM) Diangelo (3da80bcebfe4): So you understand it doesn't make sense to me.
(07:28:19 AM) Iris: But at the moment we cannot process the payout to the Lithuania registered bank account.
(07:28:30 AM) Iris: I apologize for the inconvenience that has been caused.
(07:29:24 AM) Diangelo (3da80bcebfe4): Really sad yall play this kind of game now. I deposited so much with this casino and this is how i get treated.
(07:30:04 AM) Iris: We try our best to give you a pleasant experience here with us.
(07:30:18 AM) Iris: I ask for your understanding in this regards.
(07:30:48 AM) Iris: You are one of the valuable player in the Play Boom Casino.
(07:31:03 AM) Iris: We need to go according to the terms and conditions.
(07:33:27 AM) Iris: Is there anything else I can help you with?
(07:35:00 AM) Diangelo (3da80bcebfe4): ''We need to go according to the terms and conditions.'''
I do not believe this as no one told me this I withdrew 800 and 1300 and no one told me this till i win something above 2000 and now suddenly the rules change? Sure..
(07:35:53 AM) Iris: This rule was since beginning Diangelo !
(07:38:39 AM) Iris: Can I help you with anything else?
(07:38:56 AM) Diangelo (3da80bcebfe4): Not true, sad how lies are being told now, but let me ask you something how much is left to wager as I'm already wagering a lot now
(07:40:07 AM) Iris: At the moment the real money is 0.06 cents, bonus money is 0.01cent and the wagering amount is 1,255.52€
(07:40:32 AM) Diangelo (3da80bcebfe4): what?
 

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They just keep putting back my balance when I ask for a withdrawal now. This is really tiring that online casino’s can do these things.
 
Just received my payout I withdrew yesterday from another winning streak moments ago from Playboom. Are they mad I’m just lucky?
 

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I don't know why they switched up on me, lost 500 euro yesterday, and won a nice amount back. What do you mean with difficulties?
The wording they used , they said they were having difficulties will all but Dutch banks. Not that you personally were banned or that’s how I read the text (or sub text)

Maybe ask for all available options and see if a cheque is available - ya catch more bees with honey ! be nice and they maybe more accommodating
 
They do not have difficulties because 1300 euro arrived a few hours ago from them. Now they claim that I can't use my Revolut to withdraw, kinda weird right?
 
That cash out was from the 6th, and it arrived today. Now they are telling me that it's mandatory to have a Dutch bank account for withdrawals, which doesn't make sense if the previous ones are paid out to Revolut. Gambled on a lot of websites and never heard that it's mandatory to have a specific bank.
 
Well if the terms state it’s mandatory , and a couple snuck through, you should be happy they did ; But it’s a tough argument, “yeah you screwed up twice before if that’s the case “ , “so can you do it again ?!?”

I feel for ya man, but sometimes you got to play ball
 
5.2. Withdrawals will be made to your bank account or other withdrawal methods available to choose from ‘the Website’ and/or chosen by Playboom. Playboom shall credit you back using the same method as you have previously deposited with, if the method allows this to be made
 
Here more info on the situation
 

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I'd seriously just consider opening an account surely you can do this online rather quickly? I feel like you issue would be resolved a lot quicker than giving live chat a hard time over it
 
I can't open a Dutch bank account cause something happened in the past and I got on a blacklist for 5 years. So I use Revolut for everything, from gambling to government related stuff. I wouldn't be here if it was that easy. And I'm not giving them a hard time I'm stating a fact and asking them where it's written, which no one can answer me.
 
Ok can you ask them if there is an alternative method? If not then raise a PAB and see if Max can help
 
Hi @Triple A , any reason why youre playing at an unregulated casino? CRUKS maybe?
I tried 3 different countries/IP location, cant access this site at all.
 
Through Casino.Guru it said that they accept Dutch players. I actually overcame gambling everything away after a big win. Keeping my composure, once I cash out I will quit for a long long time. Won most of my money back I lost at Unibet.
 
For 3 days straight Playboom is reversing my withdrawals. I deposited thousands with my Revolut bank account and withdrew 3 times to it from Playboom. Had a nice winning streak on lightning Roulette and managed to get to 4400 euro and they simply refuse to pay out to my bank account. Telling me I need a Dutch iban while we already cleared that out the previous withdrawal. My winnings are held hostage as I keep hearing that they forwarded it to the withdrawals department but when I withdraw my balance gets put right back after hours of waiting. I put a loss limit of 10 and a wagering limit of 10 as you can see so that means I can't lose the 4400 euro as this is clearly a stall trick. Completely lost my trust in this casino. A few days ago I had the same problem with a 3700 euro withdrawal which was paid out eventually to my Revolut bank account. So I don't know what they are trying to do now.



Edit:

Spoke to another live agent who told me that there was a technical issue, which is something different. He told me to withdraw again and it will be processed with high priority. Did that and will see what happens now.
 

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Played a lil bit more and was lucky made 4400 euro 8500, almost lost all my balance as I went down to 1700 euros but a lucky 100x on my 19 with 70 euro made my day! So I got 8500 in withdrawals waiting now.
 

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Won 8500 euro on Playboom and set a wager limit of 10 euro. After waiting days for a withdrawal before I was told that there were problems but they would accept my withdrawals with high priority. Midnight I woke up with a heavy urge to play and pressed cancel on the wager limit and it immediately went away without cool off. I relapsed this midnight while I wanted to withdraw and close my account. But the previous days they kept putting back my balance and telling me I need a Dutch bank account to withdraw while I already withdrew to my Revolut 3 times. A live agent named Chris told me yesterday that I should ask for a withdrawal and they would approve me right away. It didn't happen. I feel like this casino stalled payment on purpose and turned off the cool off period after installing a wager limit which was 10 euro. It shouldn't be possible to remove a wager limit instantly..
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