playamo casino complaint

TheHappenstanceHunter

Banned User
Joined
Sep 19, 2019
Location
Canada
Playamo casino is a scam. They DO NOT have a valid operating license. They use ambiguity to get out of paying customers and if you try to hold them accountable they simply stop responding to your e-mail. Go to the Facebook Page Askgamblers is a scam or Playamo customer complaints
 

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TheHappenstanceHunter

Banned User
Joined
Sep 19, 2019
Location
Canada
Hey @chuchu59 !

It's Direx N.V. casino, if you can send me your email in playamo I will try to help :)

Br,

V.
So YOU claim to speak for Direx N.V.?????? Go to Facebook pages Direx Limited casino scams exposed, Playamo Customer Complaints, Askgamblers is a scam. Playamo;s operating licenses is INVALID. They used AMBIGUITY to steal my winnings. Then with ZERO customer retention skills they simply refused to discuss the errors of their decision. I would say they have tainted the Direx name but from the stories I have uncovered online and the ones I will get via e-mail as my pages are tweeted around the world clearly show Direx limited is run by cons and should be blacklisted
 

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TheHappenstanceHunter

Banned User
Joined
Sep 19, 2019
Location
Canada
I like playing at new casinos with very small deposits just to try them out but this casino really gives me the creeps. I deposited a total of $40 (2 deposits of 20) and wanted to cash out just $70. OK I went to verify my docs and there were no problems with address proof and ecopayz. However, with my ID card, an internationally recognised ID CaRD which proves my residency they claim without any evidence that it was just a permit that allows me to work there. They didnt even bother to check with HK IMMIGRATION on what constitutes a valid HK ID card. Despite what is stated on their website which states they accept ID cards as proof they now require either a passport or drivers licence.

They cant even part with $70 and use a ridiculous excuse to prevent verification of docs. I shall avoid them like the plague.

Playamo does not have a valid operating license and is on the warning page for LCB. They use ambiguity to get out of paying everyone they can and have a long history of screwing over gamblers. Why they are not blacklisted here concerns me.
 

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TheHappenstanceHunter

Banned User
Joined
Sep 19, 2019
Location
Canada
I've had plenty of withdrawals from playamo large and small, but the first time I had a larger withdrawal they did double check my kyc docs and request an additional piece.. once it was submitted, withdrawal was processed promptly and haven't had an issue since.

I would suggest that if the winnings were fairly earned, then you provide what they are asking for and get your payout ;-)
From what I have uncovered they let one or two people win so they can say they have paid out people BUT the reality is they use ambiguous terms to get out of paying most players. "you did something unfair" can be interpreted in many ways. They are guilting of gaing against the software providers intent for games. The making up their own meaning for the word fee so they can steal winnings from players who fall into the trap they set in the re-spin reel games. There is no integrity or trust with this casino and EVERYONE should share the Facebook page Playamo Customer Complaints
 

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helafast

Spinning in the Great White North
mm1
Joined
Apr 19, 2018
Location
Toronto, Canada
Playamo is one of my go to casinos, never any issues.

As stated above, you probably reached a threshold and they require further KYC. OR they don’t believe you are who you are saying you are.
 

helafast

Spinning in the Great White North
mm1
Joined
Apr 19, 2018
Location
Toronto, Canada
From what I have uncovered they let one or two people win so they can say they have paid out people BUT the reality is they use ambiguous terms to get out of paying most players. "you did something unfair" can be interpreted in many ways. They are guilting of gaing against the software providers intent for games. The making up their own meaning for the word fee so they can steal winnings from players who fall into the trap they set in the re-spin reel games. There is no integrity or trust with this casino and EVERYONE should share the Facebook page Playamo Customer Complaints

So you made a bet larger than the bet that was part of your bonus T&C.

Casino’s don’t make this up, it’s a rule at almost every casino.

If you breach these rules, you will lose your money. Not just a Playamo, but at all online casinos.

I suggest you thoroughly read these terms prior to accepting a bonus. This way you don’t end up enraged the next time you play at another casino.
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
From what I have uncovered they let one or two people win so they can say they have paid out people BUT the reality is they use ambiguous terms to get out of paying most players. "you did something unfair" can be interpreted in many ways. They are guilting of gaing against the software providers intent for games. The making up their own meaning for the word fee so they can steal winnings from players who fall into the trap they set in the re-spin reel games. There is no integrity or trust with this casino and EVERYONE should share the Facebook page Playamo Customer Complaints

Thats a standard term at pretty much every casino I've played at.
Maybe read the terms and conditions you accept next time.
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
So YOU claim to speak for Direx N.V.?????? Go to Facebook pages Direx Limited casino scams exposed, Playamo Customer Complaints, Askgamblers is a scam. Playamo;s operating licenses is INVALID. They used AMBIGUITY to steal my winnings. Then with ZERO customer retention skills they simply refused to discuss the errors of their decision. I would say they have tainted the Direx name but from the stories I have uncovered online and the ones I will get via e-mail as my pages are tweeted around the world clearly show Direx limited is run by cons and should be blacklisted

Stop spamming the forum ffs
 

cncas2123

Meister Member
Joined
May 23, 2015
Location
Belfast
Pretty clear that theres no ambiguity, you broke the terms when you took a bonus and now you want to cry about it. Should have stuck to the terms then there would have been no reason to confiscate any winnings.
 

TheHappenstanceHunter

Banned User
Joined
Sep 19, 2019
Location
Canada
Pretty clear that theres no ambiguity, you broke the terms when you took a bonus and now you want to cry about it. Should have stuck to the terms then there would have been no reason to confiscate any winnings.
Um I DID stick to the terms a "re-spin" is not a bet as outlined by Microgaming, Betsoft, Pragmatic Play along with all other legitimate casinos see all the evidence at Playamo customer complaints Facebook page and the Askgamblers is a scam, Facebook Page. Here is just ONE e-mail
 

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brianmon

Ueber Meister
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mm4
Joined
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Location
Cumbria
Um I DID stick to the terms a "re-spin" is not a bet as outlined by Microgaming, Betsoft, Pragmatic Play along with all other legitimate casinos see all the evidence at Playamo customer complaints Facebook page and the Askgamblers is a scam, Facebook Page. Here is just ONE e-mail
That depends on the game. What game were you playing?

If the reels respin themselves, as part of the original bet. like when the wild drops in on starburst, and no money is taken from your balance. Then it's not a bet.

If the respin is bought, like in the new 'break da bank again respin' and money is taken from your balance. Then it's a bet
 
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TheHappenstanceHunter

Banned User
Joined
Sep 19, 2019
Location
Canada
That's a standard term at pretty much every casino I've played at.
Maybe read the terms and conditions you accept next time.
A bet is outlined as a wager. A cost is totally separate then a bet. A cost/buy-in are the same
As seen in the below pictures you can "buy-in" to the bonus game but that buy-in is NOT a bet
You can buy-in/purchase a re-spin. The software providers make it clear it is separate from the current bet Rules CLEARLY state if you try to change your bet in any way the re-spin fee becomes void. My bet was locked in at 30 cents Playamo stole my money trying to pass off the respin fee as a bet SCAMMERS!
 

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brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
A bet is outlined as a wager. A cost is totally separate then a bet. A cost/buy-in are the same
As seen in the below pictures you can "buy-in" to the bonus game but that buy-in is NOT a bet
You can buy-in/purchase a re-spin. The software providers make it clear it is separate from the current bet Rules CLEARLY state if you try to change your bet in any way the re-spin fee becomes void. My bet was locked in at 30 cents Playamo stole my money trying to pass off the respin fee as a bet SCAMMERS!
ANYTHING which is paid for from your balance IS A BET

and the rule about changing your stake, is the same for any of those type of respin games.
If you happened to have a really good potential win when playing at 30c. They aren't going to allow the stake to be changed to $30, to take advantage of the respin. That's all it's there for
 
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TheHappenstanceHunter

Banned User
Joined
Sep 19, 2019
Location
Canada
Playamo does not have a valid operating license and is on the warning page for LCB. They use ambiguity to get out of paying everyone they can and have a long history of screwing over gamblers. Why they are not blacklisted here concerns me.
Askgamblers stated Playamo is a part of the MGA then the MGA wrote me back stating they are not then blocked me when I requested assistance in preventing other gamblers from being trapped by Playamo and mislead by Akskgamblers whom also blocked me when I presented them with the response from the MGA. Hmmm start producing evidence and the true nature of these scammers comes out.
 

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TheHappenstanceHunter

Banned User
Joined
Sep 19, 2019
Location
Canada
So you made a bet larger than the bet that was part of your bonus T&C.

Casino’s don’t make this up, it’s a rule at almost every casino.

If you breach these rules, you will lose your money. Not just a Playamo, but at all online casinos.

I suggest you thoroughly read these terms prior to accepting a bonus. This way you don’t end up enraged the next time you play at another casino.
Sorry if you took the time to review the evidence you would understand Playamo's error. A respin fee IS NOT A BET. My bet was LOCKED IN at .30 cents. It states in the rules if you try to change the bet the re-spin fee can no longer be paid. IF Playamo is going to go against the software providers rules and not state a re-spin fee is a bet in the bonus terms they can not blame a player for fallowing the software providers rules. A bet is different then a buy-in A wager is different than a fee. Playmo is committing fraud plain and simple by passing off the fee I PAID AS A BET
 

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colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
A bet is outlined as a wager. A cost is totally separate then a bet. A cost/buy-in are the same
As seen in the below pictures you can "buy-in" to the bonus game but that buy-in is NOT a bet
You can buy-in/purchase a re-spin. The software providers make it clear it is separate from the current bet Rules CLEARLY state if you try to change your bet in any way the re-spin fee becomes void. My bet was locked in at 30 cents Playamo stole my money trying to pass off the respin fee as a bet SCAMMERS!

So what did the rep say when you contacted him before you posted your multiple posts across different threads? Presumably you got a fast reply from him considering how quickly you started posting after joining?
You are wrong BTW
@homerbert
 

TheHappenstanceHunter

Banned User
Joined
Sep 19, 2019
Location
Canada
Pretty clear that theres no ambiguity, you broke the terms when you took a bonus and now you want to cry about it. Should have stuck to the terms then there would have been no reason to confiscate any winnings.
That depends on the game. What game were you playing?

If the reels respin themselves, as part of the original bet. like when the wild drops in on starburst, and no money is taken from your balance. Then it's not a bet.

If the respin is bought, like in the new 'break da bank again respin' and money is taken from your balance. Then it's a bet
AMBIGUITY! All of this must be clear in the terms and conditions and it simply is not and that IS THE FAULT of Playamo and reflects poorly on their honesty and integrity. A bet is COMPLETELY different from a buy-IN. When you pay a Re-spin fee it is NOT a bet and if a casino wants to change that FACT they have to CLEARLY out it in ther terms and conditions or it is ambiguous and open to interpretation. You can buy in for a bonus and a respin which comes out of a player's credits BUT IS NOT A BET your bet is locked by game rules
 

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TheHappenstanceHunter

Banned User
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Location
Canada
ANYTHING which is paid for from your balance IS A BET

and the rule about changing your stake, is the same for any of those type of respin games.
If you happened to have a really good potential win when playing at 30c. They aren't going to allow the stake to be changed to $30, to take advantage of the respin. That's all it's therefor
So explain then why all 3 software providers label it as a cost and ot a bet or a "secondary bet"? Why do legit casinos state it is not a bet but a cost and does not affect your bonus wagering restrictions? Do you work for Pragmatic play? They have allowed me to use their Facebook page to tell my story and have never said anything like you just did in your attempt to distort the truth.
 

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colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
So explain then why all 3 software providers label it as a cost and ot a bet or a "secondary bet"? Why do legit casinos state it is not a bet but a cost and does not affect your bonus wagering restrictions? Do you work for Pragmatic play? They have allowed me to use their Facebook page to tell my story and have never said anything like you just did in your attempt to distort the truth.
Feel free to tag the reps for all these legit casinos who agree with you, and we can see what they for ourselves
You can include @homerbert and he can tell us what he replied to you - unless of course you broke the forum rules and didn't contact him?
 

TheHappenstanceHunter

Banned User
Joined
Sep 19, 2019
Location
Canada
ANYTHING which is paid for from your balance IS A BET

and the rule about changing your stake, is the same for any of those type of respin games.
If you happened to have a really good potential win when playing at 30c. They aren't going to allow the stake to be changed to $30, to take advantage of the respin. That's all it's there for
1. A buy-in to trigger the bonus is NOT a bet though it is paid for from your credits.
2. A re-spin fee does not meet the standard dictionary definition of a bet. It is not a "double down" and can be paid over and over but NEVER effects your fixed "bet" this makes it a fee.
The Re-spin fee line is NOT IN THE BETTING MENU as a betting line either. Simply because it is not a bet or the software providers would have made it clear in the game info section. They do make clear it is separate from the current bet.
 

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helafast

Spinning in the Great White North
mm1
Joined
Apr 19, 2018
Location
Toronto, Canada
Dude, ANY respin, bonus buy or gamble are included in bets on ALL casinos. This is an industry standard when it comes to bonuses.

Software providers would not have to make that clear as they do not provide the bonus in which you took, the providers game rules would never include any information regarding bonus funds. In fact, many casinos will totally block these games from even being played with bonus funds to prevent these issues from occurring.

Sorry this happened to you, but you will not be happy with the end result. If you had done this at any other casino, the result would have been the same, this is definitely not a Direx or Playamo related complaint - it seems it's an industry wide complaint.
 

TheHappenstanceHunter

Banned User
Joined
Sep 19, 2019
Location
Canada
Feel free to tag the reps for all these legit casinos who agree with you, and we can see what they for ourselves
You can include @homerbert and he can tell us what he replied to you - unless of course you broke the forum rules and didn't contact him?
On the Askgamblers page, they rate Malina Casino 8.7 Their e-mail is below. Also a chat response to the question from Ruby Fortune casino who have been in operation for longer than Playamo. I have over 3 terabytes of respin footage over the last 3 years Never had a respin fee used against me once during any bonus period. I will do you one better and post your statement on the software providers Facebook page in my ongoing string there.
 

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brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
1. A buy-in to trigger the bonus is NOT a bet though it is paid for from your credits.
2. A re-spin fee does not meet the standard dictionary definition of a bet. It is not a "double down" and can be paid over and over but NEVER effects your fixed "bet" this makes it a fee.
The Re-spin fee line is NOT IN THE BETTING MENU as a betting line either. Simply because it is not a bet or the software providers would have made it clear in the game info section. They do make clear it is separate from the current bet.

1. you'll find that most, if not all casinos, consider a 'bonus buy' a bet. Which in most circumstances, would break a max bet rule
2. I doubt you'll find 're-spin fee' in any dictionary.

A fee, is the same as a bet. you're staking $x.xx on the outcome of a spin
 

helafast

Spinning in the Great White North
mm1
Joined
Apr 19, 2018
Location
Toronto, Canada
Playamo has never had an MG license. They are a Direx brand that carries a Curacao license. They are definitely a licensed casino.
 
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