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PLAY UNITED CASINO PROBLEMS??

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Patty7711, Mar 18, 2007.

    Mar 18, 2007
  1. Patty7711

    Patty7711 Dormant account

    Occupation:
    Retired
    Location:
    Newton, MA, USA
    I am searching for players who have been cheated by Play United Casino. They fraudulently extracted tens of thousands of dollars from my account on 1/13 due to "technical issues" encountered by the casino, refused to refund my money, and then altered all of my records to cover their tracks. I have retained an attorney and am seeking out anyone interested in joining a Class Action Suit. If this does blossom, there will be no upfront retainer. Please contact me at This email is not visible to you..
     
    Last edited: Mar 18, 2007
  2. Mar 19, 2007
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I would suggest you Pitch a Bitch with Bryan. The casino is not on the rogue list yet so he might be able to do something. BTW, I am wondering why Virtual is on probation for 6 months. Shouldnt it be high time they are rogued permanently. They have been bad boys for far too long.
     
  4. Mar 19, 2007
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I'm starting to wonder the same thing. I need to step back and take a good look at how it's been going for the past few months. They still get complaints - but they are solved quickly (usually). But on the other hand, there shouldn't be any.

    Oops - off topic :oops:
     
  6. Mar 21, 2007
  7. Eliot Jacobson

    Eliot Jacobson Dormant account

    Occupation:
    President, Jacobson Gaming, LLC
    Location:
    Santa Barbara
    Reply

    All,

    I am writing to state that I am currently auditing the log files for this individual at Play United (You must register/login in order to see the link..
    I intend to make a formal and public statement about my findings if Play United does not make a reasonable effort to resolve this issue.

    With best regards,

    Eliot
     
    Last edited by a moderator: Mar 30, 2007
    1 person likes this.
  8. Mar 27, 2007
  9. Eliot Jacobson

    Eliot Jacobson Dormant account

    Occupation:
    President, Jacobson Gaming, LLC
    Location:
    Santa Barbara
    Follow up

    I have been in touch with Play United with the results of my audit and look forward to their response to my findings.

    There are two main issues, both software related, that have been confirmed. The poster was directly affected by both of these issues (and a possible third issue which is still being investigated). Play United informed me that they are in touch with RTG about these established issues.
    I will post a follow up as soon as there is something more to say.

    Eliot
     
    Last edited by a moderator: Mar 30, 2007
    2 people like this.
  10. Apr 15, 2007
  11. Patty7711

    Patty7711 Dormant account

    Occupation:
    Retired
    Location:
    Newton, MA, USA
    PLAY UNITED CASINO ACCEPTS RESPONSIBILITY

    Please see post below
     
    Last edited: Apr 15, 2007
  12. Apr 15, 2007
  13. Patty7711

    Patty7711 Dormant account

    Occupation:
    Retired
    Location:
    Newton, MA, USA
    PLAY UNITED CASINO ACCEPTS RESPONSIBILITY

    Although it is somewhat satisfying that Play United Casino has accepted at least partial responsibility for this matter, they have made a monetary offer of compensation that is totally unacceptable. They have been given yet one more opportunity to settle this atrocity in a fair and reasonable way. This offer will extend through Wednesday, April 18, at which point further action will be taken. They have failed to come forward until this point in time for over three months with any form whatsoever of resolution, despite countless communications, hundreds of hours of review, research and efforts. This matter has been thoroughly documented and confirmed. It is hoped that an appropriate resolution can be reached by 4/18. Their failure to properly attend or fairly respond to this issue has resulted in thousands of dollars in expenses alone in pursuit of a fair resolution. It is now time for them to step up to the plate. Hopefully, I will be able to update you with the news of a fair outcome.
     
  14. Apr 15, 2007
  15. catrina m

    catrina m Senior Member PABaccred

    Occupation:
    service
    Location:
    US of A
    I played there and won $500 last winter when they were still accepting US players. They finally paid but I had to PAB (its how I found this board) and email them repeatedly. It took almost 2 months to get a wire transfer.

    What they did to you is criminal.
     
    1 person likes this.
  16. Apr 28, 2007
  17. Eliot Jacobson

    Eliot Jacobson Dormant account

    Occupation:
    President, Jacobson Gaming, LLC
    Location:
    Santa Barbara
    Response / update

    Greetings,

    I am keeping my promise to respond to this thread after having concluded my study of the situation.

    I found no malice on the part of Play United in this situation. I carefully audited the results and found the games to be fair and the logs to be an accurate representation of the game being played.

    However, it was also my conclusion that Play United failed to respond appropriately and accurately to this complaint. The primary reason for this failure was Play United's confusion in understanding the log files of the software it had licensed. There was a software update that caused the log file format to change on January 18, 2007, and all parties were unaware of this until I brought it to their attention.

    I issued a "Statement of Findings" to the original poster (patty7711), with certain restricted distribution rights.

    As I understand it, patty7711 has a number of other issues she is attempting to resolve with Play United along with the particular situation I audited.

    With best regards,

    Eliot
     
  18. May 17, 2007
  19. Patty7711

    Patty7711 Dormant account

    Occupation:
    Retired
    Location:
    Newton, MA, USA
    4 MONTHS AND NO FAIR RESOLUTION

    Just an update. The Casinomeister has been kind enough to contact the KGC on my behalf who, as far as I know, has still not responded to him as well. They claim to be "following up" on the matter. My thoughts are that almost four months should be ample for them to conduct any sort of follow up and I anxiously await some sort of a response on their part. I am still optimistic regarding the integrity of the Casino and/or the KGC and their efforts to offer fair and reasonable compensation for at least my out of pocket expenses due solely to the lack of appropriate and timely response and failure to properly understand their own systems. I continue in my efforts toward this end. Their appropriate response and/or offer of compensation at this point would restore my faith in the gaming industry.
     
  20. May 18, 2007
  21. babs7262

    babs7262 Banned User

    Occupation:
    On Disability,p/t online slots reviewer
    Location:
    PA
    Im surprised!

    A while back I was playing at PU all the time until they stopped taking US players. I have gotten many payouts without any problems BUT...again I am a small potato player and most of my withdrawls are under $500
     
  22. May 22, 2007
  23. dd99

    dd99 Dormant account

    Occupation:
    Engineer
    Location:
    Tel Aviv
    I play there regularly - I would say they have a problem with bonuses & T&Cs not being clear - have to resort to the livechat quite often to get them to explain themselves.

    I got an unexpected bonus recently, apparently when I went up a player level. Not that I am complaining, but they didn't explain this in any way - if they had their act together I would have gotten a mail saying "congratulations bla bla bla, in order to go up another level..."

    However on payments they have so far (on the rare ocassions when I win...) been fine.

    D.
     

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