Dormant account
Aug 9, 2008

I have a bit of a problem and was hoping some kind forum member may be able to help me.

I played at in late may and won about 900 euro. Since then I have been trading emails with customer support about when my withdrawal will be paid. They have continually said they will pay me but they have missed their own deadline. Then today I received the following email.

Dear Patricia,

We hope this email finds you well.

We are contacting you to inform you that as from 09:00 CET on Monday 5th of July , Play-Online.Com Casino will become unavailable due to a change in software provision. We believe that this change in software will be of mutual benefit to us both !
Whilst we will not be accepting any deposits or play from the aforementioned period onwards, we will be returning any funds within the Casino wallet back to the deposit method used.

Support via email only, will remain available for a period of one Month to assist with any issues which by then have not yet been resolved. Any pending withdrawals you may have will also be processed expediently.

Thanking you for your custom whilst looking forward to welcoming you to an improved and unrivalled Casino experience in the very near future!

I was wondering can someone give me a suggestion of what is happening? Do you think I will be paid? Should I be taking any action to increase my chances of being paid?



Complaints (PAB) Manager
Staff member
Jan 20, 2004
If you want to get us involved on your behalf you probably want to have a look at our Pitch-A-Bitch process. Start here: Pitch-A-Bitch FAQ.

Please read ALL of the PAB FAQ because it is important for you to know what to expect from the process and what we expect from you before, during and after we pursue the issue on your behalf.

Max Drayman, Player Grievance Manager