WARNING Play.casino is arbitrarily confiscating winnings

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
A few months ago a player came to us with an issue regarding Play.casino. The player had taken a bonus and won €3000 which had been promptly confiscated by the casino. The casino emailed the player to tell them they would not be paying -- no explanation given -- but the player's account was left open and they were apparently free to continue depositing and playing. The player tried several times to get further information from the casino regarding the confiscation but the casino would not reply.

Once the player brought the case to us we tried several times to contact the casino but got nothing in return.

WARNING: Play.casino is confiscating winnings without explanation and is ignoring player complaints. Players are advised to avoid this casino.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
All the casino had to say was "bonus abuser" and:
If a customer or group of customers are suspected to have taken casino offers for the purposes of abusing the promotion, Play.casino reserves the right to void the bonus and any winnings".

Allow me to amend the Warning:

WARNING: Play.casino is confiscating winnings without explanation and is ignoring player complaints. Casino is also penalizing players for taking bonuses under vague charges of "bonus abuse". Players are advised to avoid this casino.
 
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