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WARNING Play.casino is arbitrarily confiscating winnings

Discussion in 'Casinomeister Warnings' started by maxd, Jun 26, 2017.

  1. maxd

    maxd Complaints (PAB) Manager Staff Member

    A few months ago a player came to us with an issue regarding Play.casino. The player had taken a bonus and won €3000 which had been promptly confiscated by the casino. The casino emailed the player to tell them they would not be paying -- no explanation given -- but the player's account was left open and they were apparently free to continue depositing and playing. The player tried several times to get further information from the casino regarding the confiscation but the casino would not reply.

    Once the player brought the case to us we tried several times to contact the casino but got nothing in return.

    WARNING: Play.casino is confiscating winnings without explanation and is ignoring player complaints. Players are advised to avoid this casino.
     
  2. maxd

    maxd Complaints (PAB) Manager Staff Member

    A representative has come forward asking to look into the issue. Hopefully we can get this resolved quickly.
     
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

  4. maxd

    maxd Complaints (PAB) Manager Staff Member

    All the casino had to say was "bonus abuser" and:
    Allow me to amend the Warning:

    WARNING: Play.casino is confiscating winnings without explanation and is ignoring player complaints. Casino is also penalizing players for taking bonuses under vague charges of "bonus abuse". Players are advised to avoid this casino.
     

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