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Non-Bonus Complaint Play.casino Confiscated 16300€ win

Discussion in 'Casino Complaints - Non-Bonus Issues' started by sportnbetting, Jul 10, 2017.

    Jul 10, 2017
  1. sportnbetting

    sportnbetting Registered


    Hello everybody

    Please dont play at PLAY.CASINO. they are owned by Direx. N V
    they have several sites like; bitstarz, play.casino, betchan, betchain, queenspin and many other brands.

    Im an affiliate BUT a player as well and i test several sites before making reviews of the brand.. and i won 16000€ 2 days ago and today i got it all confiscated due to; Denmark is a restricted country.

    The funny thing is that Denmark wasnt a restricted country in the terms on Saturday but after my withdraws was pending they did also include Denmark.
    The funny thing is that they did only change the terms on the site i was winning on, all the other brands is only saying that France and Spain is restricted.

    In these 2 days while a had my withdraws pending they said " we cant process payments at the moment - this is a problem for all players ".

    so i got suspecious and checked all complaints from this brand on Askgamblers and they simply confiscate huge wins and gives reasons like " bonus abuse, and multiple accounts ".

    But i only have this 1 account and didnt take any bonuses and couldnt really be happy for my win because i just knew that they soon will give me a runaround.. i was sure that this payment wasnt going to be processed and i was right.

    The funny fact is that i made 3 small withdraws the last month and all got processed fast and documents approved including my Danish passport!

    They pay you small amounts but when you win huge and your winnings are higher than your deposits they just make things up and confiscate all winnings!

    I have submitted a complaint at askgamblers ( not because i think it will help much ) but then a can link the complaint once its been approved and then show all proofs of withdraw history, terms before and after my withdraw INCLUDING a screenshot of the support telling me that customers from Denmark IS allowed!

    When a casinos license is from Curacao i always take screenshots of everything!

    Im an average affiliate ( i consider myself ) and always test casinos before making a review because i hope that my affiliate portals would be trusted and preferred by customers because of the honest reviews i make.

    There is simply NO other site in this case - it is what it is - and all of these brands from this company should be blacklisted at any affiliates websites who also ( like me ) are willing to provide their players with trustful information.

    What kind of story would this company provide me if i was a german resident?

    Once the complaint at Askgamblers is publish i will link to the complaint so everybody can see the
    Its pure scam
  2. Jul 31, 2017
  3. sportnbetting

    sportnbetting Registered

    I am finally paid

    But i was fightning with a lot of different company's and groups to pressure a settlement.
    Please dont play here - its still a scam.. i was lucky because Im an affiliate and know some people who really helped me a lot, others maybe dont have same options
  4. Aug 2, 2017
  5. betrulzz

    betrulzz Newbie member

    Casino traffic
    Direx N.V is Softswis what offer cheap casinos solution to all what have 30 000 eur ... so i think the just not have money to pay that ..
    Last edited: Aug 2, 2017

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