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Platinum Play (FL)-

Discussion in 'Online Casino and Poker Complaints - old section' started by snuf419, Nov 2, 2004.

    Nov 2, 2004
  1. snuf419

    snuf419 Dormant account

    Platinum Play (FL)- SCUMS in action

    Here is my case:
    3 days ago I received an 20% offer from Platinum Play in the email titled 'Halloween has just improved for you'. Normally this kind of trash offer goes straight to garbage bin, but this time I reckon I would try out their Tomb Raider slots, so I deposited $100 and I decided to play BJ to fulfill the initial 1x deposit wager requirement. Their damn Microgaming software can't load shit so OK I was forced to play their flash games.I LOST 8 HANDS IN A ROW and lost my entire deposit!!! :eek: :what:
    OK! Maybe just bad luck!
    I emailed to claim that 20% bonus, a rep named Francois D said I wasn't eligible for it! OK! This kind of things happen often with them, so I forwarded that email offer to her, been 3 days now, no reply. OK, maybe she is dead or got incarcerated or something so can't get back to me. I should made a long distance phone call; the funny thing being there is a possbility I pay more toll that $20 bonus as I am calling from Asia. Another support guy over the phone told me the promotional department closes on Sunday I would have to email email-support. OK!

    Up to this moment, I have sent to
    This email is not visible to you. x 2 times
    This email is not visible to you. x 2 times
    This email is not visible to you. x 2 times

    No reply.

    In that promo email they clearly stated 'get 20% extra within 12 hours!'....

    I just wanted to try their new slots, from downloading to playing to claiming a legit offer, I experienced NOTHING BUT AGONY. I tell you, Fortune Lounge are SCUMS, and don't any of you tell me different. :mad:
     
  2. Nov 2, 2004
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Bad luck? Do you mean you lost $100 in 8 hands?
    If so I think the main problem is betting too much per hand. We all know these 'streaks' can happen - with 'real' as well as 'cyber' BJ.
    I've never had trouble downloading a MG - took bleedin ages when I was still on dialup - but it worked!
    Sounds more like problem with your PC or ISP.
    Don't know anything about FL customer service, but I hope it soon gets resolved satisfactorily for you.
    Mind you, $20 would be scant consolation for me if I'd just blown $100 in 8 hands of BJ!
     
  4. Nov 2, 2004
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    From http://www.casinomeister.com/forums/showthread.php?t=5877


    No name calling. If you expect or simply wish any assistance, I would advise in refraining from insulting language. Please let that be a last time. Any further breaches will be dealt with accordingly.
     
  6. Nov 2, 2004
  7. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    OK Bryan,the wording was offensive but I would concur with snuf419 that fortune lounge is just not up to it,especially when dealing with us Asians. If you lose money its ok with them. Try winning a few hundred and you will get the runaround. That was what happened to me last year and it took several months to get the money to my neteller account which should have been simple enough. nope,nothing to do with bonus/wagering requirements,simply that they said neteller was new to them didnt know how to process it and so on. Numerous e-mails and telephones with them including many conversations with a Chinese CSR. I finally got my money via neteller and I didnt bash them at any forum. Still,they soon decided that I should be banned at their casinos. That was out of the blue and without any reasons given. When pressed,they didnt bother to answer why. Fortune Lounge,if you feel aggreived,come and challenge me at this forum. I will be glad to give you my details with A PM.
     
  8. Nov 2, 2004
  9. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    snuf419: Please mail me your details and I will investigate what happened.

    chuchu59: Please mail me your details as well. There is no differentiation of service, no matter which part of the world you are from or whether you are winning or losing. If your account was locked, it would have been for good reason.

    You can both mail me at This email is not visible to you.

    Bryan: Thank you for keeping the forum decent.

    VP Operations
    Fortune Lounge
     
  10. Nov 2, 2004
  11. jerseyguy11

    jerseyguy11 Dormant account

    Location:
    new jersey
    Im sure you guys arent being lying about this, however my experiences at FL are all very good. Most of the time, cashouts are prompt and any bonus is credited fast. I withdrawal some very large amounts also.

    FL is a big company, occasionally they might miss crediting special promotions. I dont use many bonuses so I cant speak about that too much. They'll sort it out, they are a decent group. They always pay and thats a rare commodity sometimes in this industry. Thats really what counts.

    And yes, I have had streaks like that with 10 losses in a row. Only I bet maybe $100-200 a hand on avg so it is a big loss when a losing streak happens. On the other hand, I have winning streaks about the same amount of times at FL.
     
  12. Nov 2, 2004
  13. jerseyguy11

    jerseyguy11 Dormant account

    Location:
    new jersey
    I do agree that customer service sometimes is lacking in handling special issues like bonus promotions etc. That could be worked on, but all in all im happy with FL. Take it for what its worth.
     
  14. Nov 3, 2004
  15. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    chuchu59: Thank you for sending me your details. I am busy investigating the matter and will get back to you as soon as possible.

    snuf419: I still have not received your details. If you want to call us names, the least you can do is to give us the opportunity to investigate the issue and rectify anything that went wrong.

    VP Operations
    Fortune Lounge
     
  16. Nov 3, 2004
  17. padanian

    padanian Experienced Member

    Occupation:
    marketing manager of a medium sized tourist compan
    Location:
    Italy
    Never had any problem with them, and the CS is professional and kind. They might me sometimes slow with bonuses but I almost never opt in.
    It is also nice to see fortunelounge monitoring this forum, showing interest in player's problems.
    By the way fortunelounge, I would be curious to know the good reasons to ban a player.
     
  18. Nov 3, 2004
  19. snuf419

    snuf419 Dormant account

    CM, I had no intention to start this thread as a complaint as by definition if it was a complaint I must be looking for some sort of compensation, but this is not the case here. I just want to warn other players of this group. Your comments however, are duly noted.

    FL rep. I have had communications with you before. But I am sorry to tell you I think you are stupid. You always dodge around my questions and never answer them. And when I re-emphasize them you just ignore me. I think FL keep your existence to fraustrate and exhaust players in private so they become too tired to write bad things about FL in public again.

    You can keep that $20. As Chinese say, ' Keep the money for your medication.'
     
    Last edited: Nov 3, 2004
  20. Nov 3, 2004
  21. snuf419

    snuf419 Dormant account

    Yes I did, I betted $10 on the first 6 hands (with 1 double down), $25 on the 7th and $5 on the 8th. I wasn't intending to bonus hunt and I just wanted to try the Lara Croft thingy and test my luck. There was no video slots in flash so I played BJ.
     
  22. Nov 3, 2004
  23. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Nope,snuf,dont use that last phrase. Its bad cursing someone like that. Give them your details and let them do the explanation.
     
  24. Nov 3, 2004
  25. Petunia

    Petunia Dormant account

    -- Frankly, I would have been peeved too. It that last statement from FL was pretty provocative, and I would personally see it as a challange rather than an attempt to help/solve my problem. Having said that. I am happy to see that the casino's are taking active part in this, and I am NOT happy to see that when the offer is made for assistance, that certain players would rather have a 'test of wits' contest. EGh.
     
  26. Nov 3, 2004
  27. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    snuf419: I asked you for your details in order to investigate why this happened and how we can prevent it from happening again. I have a suspicion why but cannot confirm it unless I have a look at your account. That still does not make us "scum". Although I cannot check anything without your information, I have no recollection or account of any communication with you that gives you any reason to make such statements against Fortune Lounge or myself, personally.

    Petunia: My statement was not provocative. You simply do not come into a forum, call someone "scum" and then do not co-operate to get the issue resolved or give the casino operator a decent, fair chance to reply. The only response from snuf, since, has been a personal attack on myself. Without any details from him, I cannot explain to forum members what happened or why it happened and nobody can learn from the experience. I do not only have a responsibility towards snuf but also to all of our players and members of this forum who read his post. Chuchu59 has already responded to my request and I am investigating his issue.

    We have always regarded forums as a good opportunity to listen to what players are telling us and to use the information to improve the service we deliver. To this extent, forums - and in particular this one - have made a valuable contribution to us changing the way in which we operate and this has had a positive impact on our players. By doing this the players have benefited, we have benefited and forum members could get the feeling that their issues would be addressed and that there is value posting in a forum.

    Malicious name calling and slanderous personal attacks do not serve any purpose and make operators reluctant to participate in these forums. Our view, and certainly mine, has always been to address forum issues with utmost integrity and to ensure that forum participants get the true story - whether we are right or wrong. Forum readers have the right to this and they have the right to make decisions for themselves. If we are not given the opportunity to investigate and state the facts, there is simply no point for us in participating in these forums.

    Casino operators are not obliged to take part in these forums or to handle player complaints passed on by moderators. The ones that participate in these forums do so because they have a genuine concern for what players are saying and because they sincerely want to improve the player experience. There are enough industry watchdogs and organizations such as eCogra that will ensure player issues are attended to and that the player remains protected. We have a real obligation towards them to deal with these issues. Appreciate the participation of casino operators in the forums and show them the same courtesy you expect for yourself.


    VP Operations
    Fortune Lounge
     
    Last edited: Nov 3, 2004
  28. Nov 3, 2004
  29. DeMango

    DeMango Dormant account

    Occupation:
    Postal Clerk, Residential Contractor
    Location:
    Englewood, FL USA
    You Deposit $100 to receive $20 bonus and play slots. You must playthrough the deposit to receive bonus. How long does it take for Autoplay to rip through $100 at $2 a hand? You are left with $85 -$110 give or take. Variance is the number one downfall of all players, not -ev Outside of the miscommunication with FL, the lesson to be learned here for the newbie reading this thread is to not overbet on your wagering requirements. Hope you get your $20!!!!
     
  30. Nov 3, 2004
  31. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Like I have mentioned over and over, these sort of comments will not be tolerated in this forum. Perhaps something was lost in translation, but when I mean no insulting language will be tolerated, that is exactly what I mean.

    snuf419 - 30 day suspension.
     
  32. Nov 3, 2004
  33. linda7

    linda7 Quit Gambling

    Occupation:
    A mommy...best job ever!
    Location:
    Brooklyn, NY
    Fl Is A Great Casino Group.

    Hi everyone,

    I have been playing with the Fortune Lounge group for quite a while. I have always found them to be honest, caring, and very respectable to their players. There are many times when I do not understand the rules regarding a bonus or a promotion. When this happens I simply call them on their toll free number and they are always very courteous. FL goes the extra mile to make sure that I understand the information for which I called. I have been lucky enough to meet a few of the reps from FL, and during dinner they sincerely were interested to know what complaints we had, if any. They were also very concerned as to how they could do better as a casino group.
    Trust me everyone, if you have any questions regarding any issue, feel free to call the Customer Service Department and ask them to explain whatever it is that you do not understand. Lastly, I have always found that if you want to be treated with respect, you must first show respect to others. Respect is not a given, it is something we earn by being decent to people, regardless of the situation.

    ***hugs****
    Linda
     
  34. Nov 5, 2004
  35. clj7221

    clj7221 Dormant account

    Occupation:
    Private
    Location:
    U.S.A.
    I will now agree with Linda.Let me say In the past I have written tons of complaints about fortune Lounge. And they were all about the telemarketing calls I got from them. I have never once ever had a bonus issue with them or any Money Issues my complaint was about the calls I got from them.
    It has been cleared up. At times there can be a communication problem and thats what happened .Someone I guess was not writing down to not telemarket me but it has been cleared up a while ago. Any business can have a communication problem.

    I have also a new Respect for this casino as well. We went through terrible hurricanes here in Florida a few months ago. 2 of them took out our power for a few days and took out half of our back yard.But that was nothing to the destruction of homes other people had. It was devistating. Fortune lounge was the only Casino ( and I play atleast 9 casinos) who mailed me to see how we were and they were also the only casino who made a donation To the Hurricane Victims here In Florida.
     
  36. Nov 6, 2004
  37. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    FL promised to look into why my accounts were suddenly locked. Okay,I sent FL a mail giving my details on Tuesday and was promised an answer on Wednesday. Its now Saturday and still no reply. Its no wonder that I and many others accuse them of poor and slow service. Nevertheless,this coincides with their processing of my cashout at Vegas Villa which was very,very slow.
     
  38. Nov 6, 2004
  39. clj7221

    clj7221 Dormant account

    Occupation:
    Private
    Location:
    U.S.A.
    Hi,
    Just give them a call they will work this out. I have to say I have never had any of these problems with FL and I was the biggest complainer of that casino on this board. for there telemarketing me. That finally stopped after I spoke with them on the phone.
    They are one of the biggest casinos on the web. sometimes communication issues can happen and even locking someone's account until the situation is resolved.

    I'm not saying that anyone is lying here I am just saying that they are not the type of casino to rip people off or confuse you with there bonuses.
    Instead of posting , why don't you call them first. They will work out whatever issue they have with you.
     
    Last edited: Nov 6, 2004

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