Platinum play confusion


Senior Wember
Hi well i asked today about how i claim the sign up bonus at platinum play this was there response.

Hi Timothy

Thank you for your email.

The sign up bonus on the Platinum Play Casino is as follows:

150% match on your first purchase of up to $100
100% match on your second purchase of up to $250.

Please contact us as soon as you have made your purchases and we will gladly redeem the bonus on your behalf.

Please do not hesitate to contact us at any time should you require any additional information or assistance.

Ok so i made a $40 deposit thinking on a 150% match i would start playing on a $100 balance as stated in there reply.

Well I got fed up with waiting for a reply saying it was credited and opened up the casino and found a link where i could redeem i did and only got a 100%match.

Was not to happy about that but fair enough i started playing and got hit with lousy luck on reasonable bets 400 or more spins no feature zero balance o well closed casino.

Only to find this next email waiting for me where i also asked to confirm about the $40 deposit 150% bonus $100 starting balance also from off course ok.

Hi Timothy

Thank you for your email.

The maximum bonus is $150 which is 150% of the maximum deposit of $100; this is an additional $150 above the maximum first deposit of $100.

Thank you for playing with us and I am looking forward to hearing from you.

If there is anything else I can assist you with, please don't hesitate to contact us.

Kind Regards,
Casino Desk

Ok a bit lossed on that one but dont matter now as i have zero balance.

Then i hit up the next email i had waiting from which reads this.

Hi Timothy

Thank you for your email.

I have reviewed your profile and see that you have register an previous account with Platinum Play.

Unfortunately, you will not be able to take part in the promotion as you have register a previous REAL account. This offer is only valid to new players who did not register any previous REAL account with the casino.

I wish to apologize, however, this promotional items/e-mails are being send out by an external marketing company who does not have access to our system to see who did and did not register any REAL accounts.

If you do receive these promotions please ignore them.

Should you have any other queries, please do not hesitate to contact the Casino Support Desk.

Thank you for playing with us.

Kind regards


Casino Support Desk

Is matt saying i have multiple accounts which is not true or i had signed up along time ago and could not claim the sign up bonus.

Or is he saying that which is platinum plays normal support email address and also the email address he sent that email from.

Is actualy an external marketing companys email address.

Or is he just lying to me and actualy admitting spamming me as a lame cover up.

Question did i ever have a chance from winning from my deposit.

Confusion is just ruling my world right now i beg off a talented promotional support translating whiz to put my recent adventure in the online casino world to rest.


Dormant account

We have managed to find your account information, so please ignore my previous posting.

Matt, who dealt with your query, was clearly confused and conveyed the incorrect information to you. Please be assured that he will be more careful when dealing with player queries in future.

One of our Floor Managers will contact you during the course of today to explain the offer to you and we have given you a small credit as an apology for this miscommunication.

VP Operations
Fortune Lounge


Senior Wember
Hi wim thanks for the care.

It turns out that the account confusion was down to a platinum play bingo account so no multiple accounts.