JamesLevin
Dormant account
- Joined
- Mar 3, 2004
- Location
- Tucson, Arizona
Hi everyone,
Well I am in a similar situation as Jeremiah who posted earlier about another Forutne Lounge casino. I signed up for the platinum play bonus deposited $50 via neteller and received a $100 bonus, addt. $10 bonus, and an extra $5 bonus (apparently for neteller).
After wagering what I thought was a sufficient amount, I ended up with $310 in my account. I requested a cash-in of $305 and left $5 behind in the account. Several days later, I was credited $205 to my Neteller with absolutely no explanation of where the missing $100 was. I emailed customer support inquiring as to the whereabouts of missing $100 and received no reply. I finally discussed the problem with an online support agent.
He said the $100 was not credited because I failed to meet the WR! I asked him how much I had wagered, and he stated $2915 total, and that it actually appeared (to him) that I had met the wagering requirements. He stated that hed credit the $100 to my neteller (I have a screenshot of this conversation).
I later received an email from him saying I HAD NOT met the wagering requirement (which was $3000 due to a $5 NETELLER bonus) and would not receive the final $100. I emailed back, received no reply. I emailed the VPOPS account at fortune lounge and received no reply. My objections to this whole episode are:
1) Platinum play confiscates $100 with no explanation whatsoever this $100 is not credited back to my account but simply disappears.
2) The $100 confiscated is way out of proportion to the $5 NETELLER bonus which I incidentially also left behind in my account. Had I known that a confiscation would be the result, I would have gladly played an addition $85 WR to meet the $3000 WR! Since when does not meeting a WR for a $5 bonus result in summary confiscation of $100 in winnings?
3) No response to emails. No response to an email to the VPOPS address.
4) Customer service rep states he will refund the $100 and then renegs.
Help or suggestions appreciated! How can we refuse this neteller bonus? I've had nothing but good service from FL casinos in the recent past, but this episode definately gives me pause! James
Well I am in a similar situation as Jeremiah who posted earlier about another Forutne Lounge casino. I signed up for the platinum play bonus deposited $50 via neteller and received a $100 bonus, addt. $10 bonus, and an extra $5 bonus (apparently for neteller).
After wagering what I thought was a sufficient amount, I ended up with $310 in my account. I requested a cash-in of $305 and left $5 behind in the account. Several days later, I was credited $205 to my Neteller with absolutely no explanation of where the missing $100 was. I emailed customer support inquiring as to the whereabouts of missing $100 and received no reply. I finally discussed the problem with an online support agent.
He said the $100 was not credited because I failed to meet the WR! I asked him how much I had wagered, and he stated $2915 total, and that it actually appeared (to him) that I had met the wagering requirements. He stated that hed credit the $100 to my neteller (I have a screenshot of this conversation).
I later received an email from him saying I HAD NOT met the wagering requirement (which was $3000 due to a $5 NETELLER bonus) and would not receive the final $100. I emailed back, received no reply. I emailed the VPOPS account at fortune lounge and received no reply. My objections to this whole episode are:
1) Platinum play confiscates $100 with no explanation whatsoever this $100 is not credited back to my account but simply disappears.
2) The $100 confiscated is way out of proportion to the $5 NETELLER bonus which I incidentially also left behind in my account. Had I known that a confiscation would be the result, I would have gladly played an addition $85 WR to meet the $3000 WR! Since when does not meeting a WR for a $5 bonus result in summary confiscation of $100 in winnings?
3) No response to emails. No response to an email to the VPOPS address.
4) Customer service rep states he will refund the $100 and then renegs.
Help or suggestions appreciated! How can we refuse this neteller bonus? I've had nothing but good service from FL casinos in the recent past, but this episode definately gives me pause! James