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Planetluck casino does not want to pay me my winning game

Discussion in 'Online Casino and Poker Complaints - old section' started by players, Sep 9, 2005.

    Sep 9, 2005
  1. players

    players Dormant account

    Occupation:
    student
    Location:
    nyu
    I was playing craps and the first number that came out was 1 and 1 which is a total of 2 then the second game came out as 3 and 5 which is a total of 8. So i won but it didnt say I won or give me any money. So i contact plantluck live help. The person that my first game was a total of 2 and that I didnt win or lose. I told her/him I know that and I was talking about the second game and they just acted like i was not talking about the second game and was trying to ignore it. So they said we add the amount back to my account, so I check and I only saw the money that I deposit and not the winning money. So they then said the game was incomplete which I find it crazy to believe. If i hit a 7 i would of lost the money and they would not care and they would of not say that there was a problem with the game. There also seem no problem with the game when I played. I tooked screen shot of the game and video taped it.

    Edit - I played again and I hit a 7 nothing happen then a couple of mintues later I saw that I lost the money. Funny how that happens becuase it was a incomplete game also and it tooked the money.
     
    Last edited: Sep 9, 2005
  2. Sep 9, 2005
  3. players

    players Dormant account

    Occupation:
    student
    Location:
    nyu
    I played again and won and the live person said I lost all 3 games and I said no i didnt and have proof. I hit a 6 and a 2 which is a 8 and I had a bet on 8. They are lieing. I have proof and screen shot and video tape, Why are they lieing.
     
  4. Sep 10, 2005
  5. lanidar

    lanidar Dormant account

    Occupation:
    retired
    Location:
    Avenel, New Jersey
    Why don't you just call them and forget the live help.
    Live help takes too long PLUS half the service reps don't understand english well enough to interpert what you are typing.
     
  6. Sep 10, 2005
  7. players

    players Dormant account

    Occupation:
    student
    Location:
    nyu
    I am withdrawing my money and it says "You have not fulfilled the wagering restrictions for the bonus you have claimed earlier. Please complete the wagering restrictions before initiating the cashout."

    I did put no bonus code or accept one. Live chat told me if I wanted a bonus and I said no. The reason I talk to live support becuase I didnt see my money when I deposit. So i asked her what happen and she said that there was a problem with ezcash and its fixed. So she asked if I wanted a bonus and I said no.

    They are driving me crazy. First they dont want to pay me the games I won and second they wont let me withdraw. This is a really bad business pratice they are doing. I am going to give them a call and complain.

    I really hope they are not part of partypoker one of the largest poker site on the internet today.
     
  8. Sep 10, 2005
  9. players

    players Dormant account

    Occupation:
    student
    Location:
    nyu
    some log about a stupid bonus and a crazy wager.

    Guest#: I want to withdraw my full balance now but it wont let me why is this.
    Naga_Brunda: Please stay online while I look into your request.
    Naga_Brunda: Thank you for staying online.
    Naga_Brunda: I see that you have not met the wagering requirement,
    Naga_Brunda: Once you meet the wagering requirement you will be able to cash out.
    Guest#: No i did not put a bonus
    Guest#: so there cant be a wager
    Naga_Brunda: I see that you have wagered $14 and you will still need to wager $249.97 before initiating a withdrawal.
    Guest#: you telling me to wager my real money
    Guest#: i dont see any bonus money
    Guest#: I didnt put any bonus code or got any bonus money
    Naga_Brunda: Since you have made a deposit through ePassporte, the system automatically issued 10% bonus to your account.
    Guest#: but i told live support early i dont want a bonus
    Guest#: this is not my fault
    Naga_Brunda: Since you made the deposit through ePassporte, the system will automatically issue the 10% bonus.
    Guest#: but i dont want that 10%
    Guest#: that crazy 8 dollars to wager $300
    Guest#: why would i do that
    Naga_Brunda: I am sorry but the system will automatically issue the bonus if you make a deposit through the ePassporte option.
    Guest#: what if someone doesnt want a bonus how can they bypass this
    Guest#: since i did tell live chat support i dont want no bonus at all
    Naga_Brunda: Please note that once the bonus is droped you will not be able to claim the bonus in future.
    Naga_Brunda: Would you like to drop the bonus.
    Guest#: ok
     
  10. Sep 10, 2005
  11. tantalos

    tantalos Experienced Member

    Occupation:
    Engineer
    Location:
    Here and There
    This all sounds a bit strange, planetluck seems to be OK according to most people's experience (including me).


    If you do feel, however, that you were cheated , just leave the casino and try somewhere else.

    To be honest though, Planet luck (as well as Starluck) has been one of the easiest casinos to deposit, withdraw, and be helped by its live operators...
     
  12. Sep 10, 2005
  13. Johnny Casino

    Johnny Casino Dormant account

    Occupation:
    JOhnny CAsino
    Location:
    JOhnny CAsino
    automatic 10% bonus... ouch. How did you go. did they drop the bonus and let you get your cash?
     
  14. Sep 10, 2005
  15. BingoT

    BingoT Nurses love to give shots webmeister

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    QUOTE is true

    This is true
    Not only Starluck and Planetluck they all have issues when it comes to live help.it's a joke :lolup: talking to any of them on live help.
    I know I promote and play in Starluck and Planetluck I have to say when it comes out to pay you they are like most. (Least They Pay You)
    and I have had some great winners from me that won some good money they all got paid.Maybe because it's me lol I think i'm a lucky star for most.
    It's better to use the phone
     
  16. Sep 10, 2005
  17. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Reading that live chat was a visit to the surreal imo - this is bonusing gone mad, especially when the player actually had the forethought to contact the casino and tell them he didn't want the damned thing.

    Automatic bonusing is a license for some of these dumps to steal in my view.

    Perhaps if you can get through to someone with a little common sense and management discretion you can get this ridiculous situation reversed.
     
  18. Sep 10, 2005
  19. dominique

    dominique Dormant account

    Occupation:
    webmistress
    Location:
    The Boonies
    This is a problem that has happened to me also.

    I claim no bonuses, I hate WR, it ruins all the fun for me. I just play for fun.

    Recently I was playing, all slots, no bonus claimed. I had deposited some money and played one session one day, then another the next. I had a nice hit and wanted to withdraw $500.

    I was told I couldn't because I had a wagering requirement to fill for my $50 bonus. It turned out that overnight they snuck $50 into my account.

    So I played and played and I hit again and tried to cash out - now the sum was higher.

    I received another note that I still had not fulfilled the WR (That is why I hate those things. Take a bonus and be forced to lose your winnings.)

    I went to play again and won even more. Eventually I had reached the WR and cashed out $1800.

    If I had lost my winnings I would not have thought is was funny. I would have been stock raving mad.

    If I do not ask for a bonus, I have not agreed to the T&C converning it. I do not, ever , agree to wagering requirements.

    Where do people come off putting bonuses in my account and demanding I follow WR rules when I never, ever agreed to this?

    This was a respectable casino, and I am not naming names because this has become common practice for many and it would not be fair to single this one out.

    But - keep your fingers out of my account! I do not want a bonus, and I do not agree to the T&C that come with the bonus!!!!!!!
     
  20. Sep 10, 2005
  21. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    Yes, but they are not as bad as the Playtechs.

    At the Playtech casinos (most of them), they offer the world's worst bonuses on the reloads.

    For instance, deposit 100 via Neteller at Club Dice. Get 10 free (whoopy).

    Then be forced to wager 12 * (100 + 10) = 1320. That's 132 * the bonus amount.

    And even better,

    So if you play a game where you've got a chance of keeping your 10, such as blackjack, they will withhold all your winnings.

    Finally

    Who could possibly want that?

    It's a 10 bonus and it's sticky.

    This bonus is worse than useless - it's likely to cost you all your money, because you have to comply with an insane set of terms and conditions, before finally, when you cash out, they take the 10 away from whatever you've got left.

    This is part of the business model, basically to tie people into losing all their money by enforcing wagering requirements on worthless 'bonuses' that disappear when you cash out.

    Total garbage.
     
  22. Sep 10, 2005
  23. dominique

    dominique Dormant account

    Occupation:
    webmistress
    Location:
    The Boonies
    That is the truth as I see it.

    What's worse, it is done without your agreeing to it.

    Really, T&C are a contract. You are forced to adhering to a contract without having signed it? How can that be?

    Casinos have no business touching your account without your permission, not to take things out and not to put things in.

    I am not a "bonus hunter " nor an "advantage player" I am very transparently just someone who wants to relax periodically by playing a few games.

    I should be everyone's dream player.

    Instead this bonus thing has become such an intricate part of how they make a profit that you upset the business plan when you don't take one.

    What's next, rogueing players for not taking bonuses?

    At the very least they should send you a mail that they added a bonus to your account, and what the WR is. At least then you can tell them to take it back out.

    Really they should ask BEFORE they put something in your account.
     
  24. Sep 10, 2005
  25. players

    players Dormant account

    Occupation:
    student
    Location:
    nyu
    Well I am about to get the money coming to me. I called ezcash which seemed to be paypro. The funny thing is when the guy asked for my user name he was saying A as in asshole. Which spelling by name I was cracking up.
     
  26. Sep 11, 2005
  27. Bruce Hamilton

    Bruce Hamilton Dormant account

    Occupation:
    What's a job?
    Location:
    USA
    You "sign" it digitally when you click the I agree button, much like using the IRS Tele-File package to file taxes over the phone.
     
  28. Sep 21, 2005
  29. players

    players Dormant account

    Occupation:
    student
    Location:
    nyu
    I have been waiting for planetluck to contact me but they ignore my emails. They are not responding. I have been waiting more then a week and no respond and no emails I email me yesterday and the day before and today and they have not gotten to reply back to me. There phone service is stupid also the lady sounds like a robot. She said something and I didnt understand it so I said "please repeat what you just said" and I still didnt understood her. She was talking so fast and it wasnt sounding like english. Then she goes on and say's "are we connected" like 10 times and I am like "yes". What is she a robot or something.

    I cant talk with them on the phone becuase they dont know whats going on or understand English.
     
  30. Sep 22, 2005
  31. lanidar

    lanidar Dormant account

    Occupation:
    retired
    Location:
    Avenel, New Jersey
    Two days ago I played BJ at Starluck.
    Cashed out...received two immediate emails telling me of the progress of my cash in.
    Yesterday, the money was in my account and I just made the deposit into my personal checking account.
    Not a hitch...not a problem.

    With all due respect, I can't understand why so many people are complaining about this group.
     
  32. Sep 22, 2005
  33. players

    players Dormant account

    Occupation:
    student
    Location:
    nyu
    Well you played BJ and I am think you did not play on html or java. I did and craps were only allowed to be played by browser. When I won I didnt get my winning and when I lost they tooked the money. It's not 50% chance of winning or losing on my side it more of a 100% losing on my side.
     
  34. Sep 23, 2005
  35. BingoT

    BingoT Nurses love to give shots webmeister

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    This is true you Win they pay and that goes for Planetluck too
    Not a hitch...not a problem.
    I think the one's that lose have things to say.
    You can trust them 99% of the time and no casino is at the 100% online
    So I would pick them too.
    I have played and still play at them and again.
    Not a hitch...not a problem
    Good Luck in whatever casino you play at.
    With all due respect, I can't understand why so many people are complaining about this group How True You took the words out of my mouth
     
  36. Sep 23, 2005
  37. players

    players Dormant account

    Occupation:
    student
    Location:
    nyu
    I didnt lose I won more money then I lost. I am saying they dont want to pay my winning games. But they want to take the game I lost money from. Winning games they wont credit me.

    Here is the screen shit I took.
    You must register/login in order to see the link.
     
    Last edited: Sep 23, 2005
  38. Oct 10, 2005
  39. players

    players Dormant account

    Occupation:
    student
    Location:
    nyu
    Update nothing has been done yet. I talked to support many time and they always have a excuses. One of them was the tech guy was away for vaction and will be back Monday to read my email. So I waited and nothing happen so I contact support again. They said tech is working on it, once again nothing has happen. Then I talk to support again and they said we will send a email to tech and will respond right away. Once again I get no respond.

    Makes me wonder if tech are doing their job and just sitting on their ass while support is doing their job and covering up for the tech people.

    Here is today email from them "We apologize for the delay. Kindly allow us another three days to receive an update." . So i am going to wait another 3 days and see what happens'.
     
    Last edited: Oct 10, 2005

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