Placemybet.com - resolved

[penghl]

Placemybet is using the same sportingbet license as Skyline Casino. I signed up at placemybet.com few days ago, deposit $1000 and received their sign-on bonus of $250. I wagered aggressively of $5030 on Blackjack and requested a withdraw later. However, during the withdraw, they removed the $250 bonus without any explanations.

By contacting their CSR, they first claim I did not meet the wager requirement.

Their wager requirement is still clearly stated at

You do not have permission to view link Log in or register now.

Bonus is only valid if customers have fulfilled the following: Sportsbook or Casino betting activity totaling at least 4 times the amount of the deposit plus the bonus.
(In my example, if one deposits $1000, they must simply make wagers totaling $5000 before they can withdraw the $250 bonus)

My record shows I wagered $5030 on Blackjack table and the next email the casino confirmed that. So I asked to reinstate my bonus because it's obviously their mistake, then I received this

Dear XXX

In order to earn the bonus at least 4 times the amount of the deposit plus the
bonus must be wagered and then this is also at the disgression of the site
manager. In this case the bonus has been deducted from your withdrawn amount
as it appears that the money was wagered just enough to earn the bonus
amount. Therefore the manager has decided that this bonus was not earned
correctly and therefore was not valid.

Regards,
Jack

--
Placemybet Cashier


So basically they agree I have met the wager requirement but they just dont like my play, so they can take away the money I earned for no reason even I followed all their rules.

I understand LauraC here works for Skyline Casino, by any chance, can you help me for a fair solution?
And for everyone else who want play at placemybet casino, be caution.

 

[realwtfsup]

It seems as though this place does this to many people. I would assume only a few people who use message boards and know how to contact the manager recieve there money.

 

[mitch]

My record shows I wagered $5030 on Blackjack table and the next email the casino confirmed that.

"as it appears that the money was wagered just enough to earn the bonus
amount. Therefore the manager has decided that this bonus was not earned
correctly and therefore was not valid."

Regards,
Jack

--
Placemybet Cashier[/I]


So basically they agree I have met the wager requirement but they just dont like my play, so they can take away the money I earned for no reason even I followed all their rules.

.

penghi

You are technically in the right and the casino should cough up.

However, if you bet in this way you are asking for trouble and you also are likely to cause trouble for other players.

You can surely see how the casino can justify their actions, in their own mind, because they will feel they are morally right.

You are, on the evidence available to them, a bonus hunter who is not giving the casino fair play. Their catch all T&Cs no doubt, in their mind, give them the right to do this.

I do not agree with their actions but, mate, you have got to be more sensible than this in the future.

I hope you eventually get your bonus reinstated.

Mitch

 

[gfkostas]

Placemybet is using the same sportingbet license as Skyline Casino. I signed up at placemybet.com few days ago, deposit $1000 and received their sign-on bonus of $250. I wagered aggressively of $5030 on Blackjack and requested a withdraw later. However, during the withdraw, they removed the $250 bonus without any explanations.

By contacting their CSR, they first claim I did not meet the wager requirement.

Their wager requirement is still clearly stated at

You do not have permission to view link Log in or register now.

My record shows I wagered $5030 on Blackjack table and the next email the casino confirmed that. So I asked to reinstate my bonus because it's obviously their mistake, then I received this

Dear XXX

In order to earn the bonus at least 4 times the amount of the deposit plus the
bonus must be wagered and then this is also at the disgression of the site
manager. In this case the bonus has been deducted from your withdrawn amount
as it appears that the money was wagered just enough to earn the bonus
amount. Therefore the manager has decided that this bonus was not earned
correctly and therefore was not valid.

Regards,
Jack

--
Placemybet Cashier


So basically they agree I have met the wager requirement but they just dont like my play, so they can take away the money I earned for no reason even I followed all their rules.

I understand LauraC here works for Skyline Casino, by any chance, can you help me for a fair solution?
And for everyone else who want play at placemybet casino, be caution.

This is bullshit.You met the wager requirement you ought to be paid.Anything else is unacceptable.

 

[penghl]

penghi
You can surely see how the casino can justify their actions, in their own mind, because they will feel they are morally right.
Mitch

Thanks for the comments. I totally understand your points.

Actually, the casino make their own rules and if we players didn't jump every hoops they asked for, we won't see any money. Just like Skyline casino, if placemybet.com don't like the wager requirement, they can simply increate the amount.

Don't you think it's really hard for me to read their mind how much wager is good enough in this case? Is $500 more wager enough? Is $2000 more wager enough? or wager until I lose all my money?

I even offered to wager 4 times more the bonus amount today if they can reinstate my bonus, but they still say NO.

 

[largeeyes]

Mitch's view on this is frightning. You followed the rules and they did not. End of story. I expect this site to get a friendly email from Bryan if they don't see the error of their ways

Blacklisting coming their way!

 

[wanda5]

penghi

you can surely see how the casino can justify their actions, in their own mind, because they will feel they are morally right.
You are, on the evidence available to them, a bonus hunter who is not giving the casino fair play. Their catch all T&Cs no doubt, in their mind, give them the right to do this.
I do not agree with their actions but, mate, you have got to be more sensible than this in the future.
I hope you eventually get your bonus reinstated.
Mitch

I am always dumbfounded when I see things like "bonus hunter" after someone has made a LARGE deposit to get a small bonus. And had to laugh when I saw "morally right" and "is not giving the casino fair play"
With no disrespect to you, we do not ALWAYS win and more times than win, we will lose our money. Thats the casinos goal.
So when we lose so much, do the casinos feel morally obligated to give us some money back? When I lose $10k, do I feel like the casino has given me fair play? Not usually, theres really no such thing as fair to me when its all random.
AND if you plan to offer a bonus, you can set your own T&Cs, you have that right as a casino, so if you screw yourself by not stating the proper T&Cs ...shame on you.
Its just my opinion. If you offer something, you should back it up, or dont make the offer. OR say "this bonus is only intended for those who are not going to win & cash out. Would it only have been fair play if he/she lost?
Sorry but this is really confusing to me.

 

[vgyhnji]

penghl - you are totally in the RIGHT

Do not accept anything less than what you have rightfully earnt and dont let it rest until you do - keep posting day in day out until these cheats cough up - because cheats is what they are - dont let them get away with it.

I am sick to death of players playing by the book - or to be exact by the ridiculous T & C's set by casino's only to be robbed when they win.

Elsewhere we hear about some great wins by ukcroupier and no poster worth a dime would have said he did not deserve to be paid or that he played wrongly because he won.

So why is it that because you use a bloody bonus that you get treated like sh*t.

Does it say somewhere in this casino's T & C's that players must wager 'X' amount more than the WR because we might have got the WR level wrong for you as an individual!

Does it say that there is a law against level staking because apparently to some posters on this forum that is not gambling (b*ll*cks) and it might help you win their money!

Does it say that there is a law against aggresive staking if you win! - (but not if you lose by the way).

If the casino offers a bonus with WR at 100,000 and you wager 100,000 exactly with every bet level at minimum stakes and you win - you have won and should be paid, end of story.

 

[Freudian]

You should get paid since you followed the T&C. But...

from a more practical view: If you are going to bonuswhore you have to disguise your play a bit more. Stopping just after you hit the wr will get the attention of every casino and you will have trouble from time to time. How much extra you have to wager depends on the level of paranoia at the casino. Personally I stayed away from paranoid casinos since I simply can't be bothered to mail and phone a casino for weeks to get paid in full. So while you shouldn't have to disguise your play, you will have much less problems if you do.

 

[penghl]

Thanks everyone for the support. I am asking help from Bryan and will keep everyone posted.

Personally I stayed away from paranoid casinos since I simply can't be bothered to mail and phone a casino for weeks to get paid in full.

I read sportingbet is a fairly large group and placemybet.com is using their licence, that's why I start playing there. I think it's reasonable for new players try collect their winning before keep playing with them and that's what I am trying to do. If a player can't be sure to collect the money if he/she wins, what's the point to play there?

 

[Slotster!]

Elsewhere we hear about some great wins by ukcroupier and no poster worth a dime would have said he did not deserve to be paid or that he played wrongly because he won.

He got lucky, and won at the most repected and trustworthy casino on the internet though!

Two things. Firstly, I'm always dismayed when I read stories like this... Hell, if the casino's don't like the odds that their wagering requirements present - up the wagering requirements!!! You can't tempt people in with an offer, then refuse to honour it when it doesn't go your way. Diabolical behaviour.

Secondly, I'm so so so so glad that this site and forum are here. Just this thread alone will no doubt lose this particular casino thousands of dollars/pounds, from people who'll chalk them up on their "ones to avoid" list. I guarantee this one instance will cost a place like that far more than $250.

It really isn't very hard to understand. PAY PLAYERS QUICKLY AND HONESTLY WHEN THEY WIN, TAKE THE REVENUE AND PROFITS WHEN THEY LOSE. That's why the house edge is there you numptys... You're always going to win ultimately, so why mess about and give yourselves a bad name!??? Madness.

 

[jetset]

Placemybet's very unsatisfactory response to a media enquiry inviting them to comment. It looks like Sportingbet HQ is the next stop....

I'm afraid I cannot comment on a customer's account to a third party, due to
our confidentiality agreement. If the customer has an issue, please ask them to contact us here at this address and ask for me personally, Luther. I will look into the issue promptly and fairly, as I am unable to locate the customer's account at this moment. Then if the customer wishes to update the forum with the proceedings, then you can see the outcome.

Thank you for your understanding.

Regards,
Luther.
CS Supervisor.

 

[caruso]

The Sportingbet clones don't exactly have the best reputation amongst the sports books; hopefully Bryan has some contacts in this area. The player is clearly in the right, and whether he wagered $5001 or $20000 is irrelevant.

 

[Bmw1995]

stupidity! They lost their credit forever!

 

[Gluten]

The casino gotta pay up in my opinion. It looks like you followed their T&C to the letter - if they don't like their own T&C's they should have the decency to change them instead of cheating! I guess this casino only pays "if you lose".
Agreed, you may be viewed as a bonus hunter, but a smart gambler also quits when he is ahead. Bonus hunting is quite hard these days and really is only useful for testing out the casino's support service because there are always question when arriving at a new casino. That's usually what I use my sign-up offer on: Testing the casino. heh.

 

[penghl]

Thanks Jetset, I have emailed Luther and will update here if I receive anything. This is the latest email I received from them:

Dear XXX

Thank you for your email.

This is purly down to our accounts department and they are standing by their
decision that you did not earn your bonus. I can understand this may be
fustrating for you and again I apologize for this. You must wager 4 x 1250.00
+ the bonus $250 = $5250.00 This is the amount you were supoosed to wager.

If you have any further questions regarding this or anything else, please do
not hesitate to contact us again.

Kind regards,

Keith
Placemybet Cashier

I don't understand why they come up with the $5250 amount now. Their own website
(

You do not have permission to view link Log in or register now.

)
clear states the wager requirement is 4 times the amount of the deposit plus the bonus which is $5000 in my case. They even have an example there.

 

[jetset]

Penghl, we have been going at them over the weekend, and they (this guy Luther) claims he has visited this thread so he must know what the facts are by now. Yet he refuses to negotiate.

To continue holding your funds hostage like this is unethical and dishonest, yet they are stubbornly refusing to liaise with anyone but yourself or reverse this idiotic decision. I get the impression that having achieved something of a stalemate they are hoping you will just give up and go away. Don't do that - persevere.

I would recommend that you require Luther (who is an accounts supervisor) to escalate your complaint to a member of casino management, and copy the email together with a summary of the complaint and a link to this thread to the management at Sportingbet.

If this is an indication of how Placemybet conducts business, then players should take careful note.

 

[vgyhnji]

I don't understand why they come up with the $5250 amount now. Their own website
(

You do not have permission to view link Log in or register now.

)
clear states the wager requirement is 4 times the amount of the deposit plus the bonus which is $5000 in my case. They even have an example there.

Too right they do.
Bonus is only valid if customers have fulfilled the following: Sportsbook or Casino betting activity totaling at least 4 times the amount of the deposit plus the bonus. [For example, if one deposits $100, they must simply make wagers totaling $500 before they can withdraw the $25 bonus].

Doesnt even say wagers totalling $501!!

They agreed with your achievement earlier.

First we have..
In this case the bonus has been deducted from your withdrawn amount
as it appears that the money was wagered just enough to earn the bonus
amount.

Now ..
You must wager 4 x 1250.00
+ the bonus $250 = $5250.00 This is the amount you were supoosed to wager.

Before it was.
..this is also at the disgression of the site
manager.

But now its.
This is purly down to our accounts department..

- this is getting laughable keep posting penghl!

vgyhnji

PS: none of this lot seems able to use a spell-check let alone agree on their own T & Cs.

 

[caruso]

They're simply trying to "legitimise" the screw-job now by claiming that in actual fact he didn't wager enough. Unfortunately they're also mixing the old excuse in with the new one, which is very entertaining - the proverbial casino headless chicken approach. I hope sufficient pressure can be brought to get them to pay, but this group doesn't have much of a reputation in the customer service department.

 

[penghl]

Thanks everyone for the comments.
Jetset, just some update after I sent my request to Luther as you advised.

Hi XXX

Unfortunately Luther is not currently available at present however i am the
supervisor on duty. I can confirm this this bonus was deducted at the
disgression of the site manager and will not be returned.

If you require any further information, please do not hesitate to
contact us.

Regards,

Lisa
Placemybet Cashier

Then I replyed again specifically say I will wait for an answer from Luther. Later today, Luther send me this notes.

Dear XXX,

Thank you for your email. I apologize for any inconvenience caused. I am just
in the office now. I can confirm that I have forwarded the issue on to our
Casino management, who I can assure you are reviewing the issue carefully.
As soon as we get a response from them on this issue, you will receive an
update.

Once again I apologize for the inconvenience caused by this situation.

Regards,
Luther.

I have also got some reply from Laura offered help. Hopefully they will do the right thing.

 

[jetset]

QUOTE I can confirm that I have forwarded the issue on to our
Casino management, who I can assure you are reviewing the issue carefully.
As soon as we get a response from them on this issue, you will receive an
update.UNQUOTE

Hopefully they are at last creating a platform where a real manager can redress this ridiculous situation, Penghl. I would advise that you stay on their cases, because this sort of review of the obvious should not take more than 24 hours if the manager knows what he or she is doing.

Keep posting progress reports here, and be prepared to fight this all the way up the line if necessary.

Laura C is a manager at Placemybet's sister casino Skyline, so hopefully she will add to the imperative that someone in this group develops commonsense on this matter.

 

[sirius]

I hope this is resolved but there have been many problems with promotional issues with casinos in this group. SportingOdds is another example, although I never played there. They started banning people last year from monthly bonuses and locking accounts with money in there (even after people wagered for the bonus). This just shows their general attitude towards these players and their lack of judgement. If the casinos were properly regulated, they wouldn't even attempt any of this fraudulant behaviour. On the other hand, I heard of a player who won few thousand pounds with no bonus involved at the SportingOdds site and was later given a bonus equivalent of nearly $3000 to play in the casino (no terms involved)! I don't think it went as planned though for the casino because he just withdrew the massive bonus and never played again!

There are also problems with the sportsbooks: Link Removed (invalid URL)

 

[penghl]

Placemybet.com steal my money - Resolved

Thanks everybody for the help and support.
Placemybet.com finally did the right thing, credit me back the $250 bonus after weeks communication, and my case is closed now.