jolub
Dormant Account
- Joined
- Aug 26, 2007
- Location
- Michigan, USA
WonderingSpirit,
You are getting your facts wrong, chesterboy did not requested his HH on December 2008, he requested them a little over a week or so. At the time as it still is, we did not have a report built in the system to support such request, that is why we are doing everything we can to build it.
About the things you listed... well you like you said they are nothing but rumours. We have been sending payouts people every week, we don't close an account and take money away from players just because they are rude at chats. There is a procedure and only if the player has incurred in violations of our terms and conditions that merit account closure we proceed to do so. Funds are only retained when fraud or collusion is spotted. Rigged software? We have an iTech Labs certificate that says otherwise.
As for the questions made by lots0, we have a Security department that is 24/7 checking on suspicios game play, possible CC fraud, etc to prevent cheating. We won't allow any funny stuff going on at our tables, anyone can report any player, and hand number and we will be glad to review it with you. And as for getting licensed, we know how important it is, although it is expensive, we expect to obtain one in the near future.
I know there is a lot of stuff about us splashed on a lot of threads, but if you look closely and stop being biased by all the comments you will see that we've always had good intentions, we are committed to do extra efforts to comply with our customers' needs and that we want to show everyone we have no dirty stuff.
Finally, The hand history feature did not dissapeared and reappeared "magically". During the weekend we started working on the hand history request trying to find the best way to get a report we don't have built in and it affected the performance of the server. Something I preivously mentioned when I said "it is an overwhelming process for the server". Right now we have found a way to pull the raw data and we are now converting it into text format to make it available to the OP. In a couple of weeks or so we will also install an update that will allow the export of HH by our each player from their accounts automatically, so everyone can have their HH when they want, in the format everyone needs and no future misunderstandings occur.
Regards,
Dave Brenes
Network Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners
Mr. Brenes,
Will you please return the $35.00 Jorday Nixon, Pit Bull Operations Manager, stole from me? She kept my money because I wanted a withdrawal of the money I deposit plus the money I won. I requested a withdrawal because I couldn't stand playing on your buggy site. She kept my winnings.