Dinner
I met Dean, and we had a fine Indian meal at the Sadar Palace in Reading. I brought a friend, but Dean came on his own (his colleague had to cancel). Among the pleasantries, we discussed the following points.
Supply of documentation, while necessary, it would be nice if the CS could anticipate this and ask for it early, not when a cash-in has just left pending. I also made the point about occasional less than helpful responses to players who have problems getting their JPEG's accepted. Dean mentioned that the main problem with faxes was that the photograph came out too dark to be of use, JPEG files are preferred.
Takeover of Money Mechanic - Dean would like this to go smoothly, and it is planned to improve the websites and the experience for existing customers. It is not intended to force players to change to Spin Palace type promotions if they really prefer the 20x WR on slots
, however feedback is welcome, and would actually be helpful so that the existing customer base is not alienated.
For players who have lost out, such as losing comps and status, I suggest contacting CS after leaving a short while for staff to gear up for the flood of E-mails (perhaps till next Monday). I would expect that comps would be reinstated as points in the Palace group scheme, and those who have reached the Platinum and Diamond levels to be enrolled as VIP players in the Palace Group.
I also mentined the desirability of the following; Neteller instant payment, live scoreboards for the tournaments, a tool so players could see how much WR was left (I mentioned the "eZbonus" system that allows this). Dean was not particularly impressed by the cash out at any time option, so I said perhaps MG could be asked to make this tool capable of managing the traditional bonus where all WR has to be completed to cash-out.
We discussed the antics of other outfits, who confiscate winnings if players cash-out and miscalculate their wagering, or play games that "do not count". Dean told me this was not their policy, and that cash-ins are token refunded for wagering to be completed. He appreciated that a tool to monitor WR should eliminate this type of common player error.
Lastly, Dean pointed out that if players do not talk to the group, they do not know of a problem. In order to talk though, you need to get past the lower levels of CS. This can be done by contacting the rep here, or asking CS to escalate the issue up the chain.
If Dean gives the OK, I will post his E-mail for feedback, however I do not want to jump the gun in case this is not the best way for players to give feedback (or make complaints). For now, I will mention anything significant that crops up here that would seem to be worrying players.
I would suggest that new players hold back from signing up at these bought out casinos till the current player base has been sorted out. This should minimise the potential for problems due to high workloads. This should not take more than a couple of weeks, and I expect they will advertise once they are ready to launch the rebranded sites.
As we left, I showed Dean a traditional UK "Fruit" machine, and pointed out the small print "the outcome of any game is not necessarily ....... the odds displayed". I lost about 2 in small change and had 8 or so losing spins - bit like Thunderstruck
about this buy out or take over or merger or whatever. WR at Mummy's (and probably the sister casinos as well) have very recently changed from 15X to 20X. Also, the no wager requirements for upper level players on bonus money statement has been removed. (So what good is being Gold or Platinum or Diamond?) They have also removed the 10% bonus on NETeller deposits of $50 and up. 
It would be nice if they emailed me first with clear explanation of how all accounts they obtained with the buyout will be handled, and any changes in WR, comps, etc. 
Also received about 50 copies of the Mummy's promo of the week email 
No one has ever made the mistake of giving me the nickname 'lucky'. Didn't take me too long to pick up on that 'sign' from Grand Prive last year. I eventually got the idea that I wasn't wanted. LOL
