Just did the Phoenician promo. Worst on-line gaming experience yet.
First, I thought I only needed to wager $3200, but it turned out I needed to wager $4000.
By the time I wagered $1500 on black jack, $1 flat betting, I was down $90. Screw that, I went to play craps. I bet on don't pass and took full (3x) odds, but it was taking like 10 rolls to make a point, and the server was mad slow (in contrast to BJ, which was at warp speed), so I decided to use (don't laugh) a type of Martingale. If I lost my bet I'd double, and if i lost my bet and odds, then bet + odds would be my next bet. I told myself that once I got back up to $400, I would go back to blackjack.
At one point the screen froze after I hit the "roll" button, so I hit the "back" button and re-loaded the game. There was a message that my last game had not been completed. My don't pass bet was still on the table, and the odds bet was back in my stack. So I figured the dice were never rolled.
A while later, I had $16 on don't pass, and $48 on odds, which is a huge bet for me. I told myself that even if I lost, I'd go back to BJ and hope I could meet my W/R with the $56 I had left, and try to get a few $20 cash-outs with the bonus cash. The screen froze again, right after I pressed "roll/" I used the "back" button again, and re-entered the game. Except this time there was no message, no bet on the table, and no credit to my stack.
So I went to customer service. They said that even though the game had frozen on my end, the bet had been completed by their server, and I had lost. This sounded like a bunch of BS to me, and I wanted to cuss the guy out, but I knew there was no point in it. Nothing I could say or do would get me my money back. And now that I think about it, even if there was any thing fishy going on, the fact that the image didn't appear on my screen had nothing to do with it. If they want to rig the game, they can rig the graphics as well.
By that the time I was so pissed off that I wasn't thinking that rationally.
I was just like, "screw this crooked ass site, I don't wanna play here anymore." I had $256 left in my stack, so I took 1/4 of it, and bet on don't pass again, figuring I'd take full odds, and if I missed, so what, they were gonna screw me out of it eventually anyway, so no point wasting my time with it.
Point was 10, which with 4, is the best point you can get if you just want to hit, so this got my hopes up again. I took the odds, and rolled a 10 two rolls later.
Thinking back on it, I beleive that the bet was really completed on their server. At the same time, they need to take responsibilty for the software they provide to their customers, because it's hard to accept that you lost when you can't see it for yourself. And I don't beleive that the problem is with my computer or with my internet connection, because my experience playing on-line poker has shown me that some poker rooms' software freezes and others' doesn't. Furthermore, I've never had a freeze with any other casino game, except Casino Domain's roulette, which freezes every single time. So I have to beleive that the problem is in the software.
I'm not saying they're dishonest, but I don't want to do business with a site that refuses to take responsibility for their software. If they offered me another 100% bonus to play there again, I'd tell em to go screw themselves.
First, I thought I only needed to wager $3200, but it turned out I needed to wager $4000.
By the time I wagered $1500 on black jack, $1 flat betting, I was down $90. Screw that, I went to play craps. I bet on don't pass and took full (3x) odds, but it was taking like 10 rolls to make a point, and the server was mad slow (in contrast to BJ, which was at warp speed), so I decided to use (don't laugh) a type of Martingale. If I lost my bet I'd double, and if i lost my bet and odds, then bet + odds would be my next bet. I told myself that once I got back up to $400, I would go back to blackjack.
At one point the screen froze after I hit the "roll" button, so I hit the "back" button and re-loaded the game. There was a message that my last game had not been completed. My don't pass bet was still on the table, and the odds bet was back in my stack. So I figured the dice were never rolled.
A while later, I had $16 on don't pass, and $48 on odds, which is a huge bet for me. I told myself that even if I lost, I'd go back to BJ and hope I could meet my W/R with the $56 I had left, and try to get a few $20 cash-outs with the bonus cash. The screen froze again, right after I pressed "roll/" I used the "back" button again, and re-entered the game. Except this time there was no message, no bet on the table, and no credit to my stack.
So I went to customer service. They said that even though the game had frozen on my end, the bet had been completed by their server, and I had lost. This sounded like a bunch of BS to me, and I wanted to cuss the guy out, but I knew there was no point in it. Nothing I could say or do would get me my money back. And now that I think about it, even if there was any thing fishy going on, the fact that the image didn't appear on my screen had nothing to do with it. If they want to rig the game, they can rig the graphics as well.
By that the time I was so pissed off that I wasn't thinking that rationally.
I was just like, "screw this crooked ass site, I don't wanna play here anymore." I had $256 left in my stack, so I took 1/4 of it, and bet on don't pass again, figuring I'd take full odds, and if I missed, so what, they were gonna screw me out of it eventually anyway, so no point wasting my time with it.
Point was 10, which with 4, is the best point you can get if you just want to hit, so this got my hopes up again. I took the odds, and rolled a 10 two rolls later.
Thinking back on it, I beleive that the bet was really completed on their server. At the same time, they need to take responsibilty for the software they provide to their customers, because it's hard to accept that you lost when you can't see it for yourself. And I don't beleive that the problem is with my computer or with my internet connection, because my experience playing on-line poker has shown me that some poker rooms' software freezes and others' doesn't. Furthermore, I've never had a freeze with any other casino game, except Casino Domain's roulette, which freezes every single time. So I have to beleive that the problem is in the software.
I'm not saying they're dishonest, but I don't want to do business with a site that refuses to take responsibility for their software. If they offered me another 100% bonus to play there again, I'd tell em to go screw themselves.
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