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Perplexa Casinos - Most good, few bad

Discussion in 'Online Casino Archive through Dec 2001' started by Anonymous, Feb 20, 2000.

  1. Anonymous

    Anonymous Guest

    I have just finished evaluating the Perplexa casinos. The top were Aloha, Bali, Shangrila, and Snap, as well as Gamblers Palace. Aloha and Bali are Safebet.org members.

    At the bottom were Abetz and Vegas Palace (vegaspalacecasino.com). Bryan as well as Dov at Gambling.com are currently working on the Vegas Palace issue to see where they should rank. Gambling.com is investigating them for a "Skull and Bones" rating.

    The top casinos responded to any problems, and overall the experience with them was smooth. I got a wonderful apology from Snap Casino about a wire transfer that didn't go through, and they sent the money Western Union picking up all the fees. I offered to pay the fees but they declined.

    The bottom casinos didn't honor their published bonus rules, changing them to avoid paying.

    Abetz ranked close to the bottom because they changed their bonus rules after a cashout request.
    They went from playing deposit + bonus to playing 5 times deposit + bonus, and to this date they still don't show this new rule on their website.

    Vegas Palace, not only changed the rules, but when the customer continued to play to meet the new rules, they still refused to pay the winnings and bonus. Bryan is currently looking into this, and if they still won't pay, or if they do pay it will be posted here in the Vegas Palace section. Vegas Palace claims they aren't a Perplexa casino, but their software is the same.

    One thing that is common with the Perplexa casinos is claims that you didn't play enough to earn the bonus, even though you did. Check out the Bali Casino section. The email that, that customer got is common for all the Perplexa casinos. But the reputable casinos will correct that situation, when you bring up your figures. So it is important to keep track of your wagers. I got the same email from a few of the Perplexa casinos, but when I asked them to compare with my figures, I got an EMAIL admitting the mistake. If you do get this EMAIL and you know you played enough, there's a good chance they are probably mistaken. Just give them your figures, and all will be straightened out. If there is a question, they will leave it in the account for you to play more.

    That's it, I thought I'd pass this on as I know you are looking for good places to play.
     
  2. dave_r

    dave_r Dormant account

    I have won money with Perplexa casinos over an extanded period of time, especially Bali and Winward. According to the Wizard of Odds column in this months Casino Player magazine, Perplexa runs the best blackjack game on the internet, with a .014% player advantage. (With optimal play).
     
  3. sirius

    sirius Senior Member

    Location:
    UK
    Here is the message from www.gamblingcommunity.com gambling grumbles forum. They mysteriously removed it, instead saying it's been withdrawn pending a review by the casinos.

    1. SNAP GROUP OF CASINOS Feb-19-00 11:39 AM
    SNAP CASINO GROUP -- Not Recommended

    With customers of Snap and related casinos
    angry about an
    unannounced change in their bonus policies,
    Gambling.com has
    taken the unprecedented step of recommending
    that its guests
    not visit a number of its advertisers.

    "We can not remove the advertisements which
    these casinos
    have bought and paid for," said Gambling.com
    CEO Graeme
    Levin, "but we certainly will not accept any
    new advertisements
    from them unless they clearly state the
    correct rules for
    collecting bonuses and pay the bonuses they
    currently owe to
    customers."

    In addition to placing the freeze on accepting
    new advertising
    from them, Levin said Gambling.com will put
    the "Skull and
    Crossbones" symbol next to their entries in
    its Directory. This
    symbol means the casino is 'Not Recommended."

    The casinos effected are Snap, Mona Lisa,
    Aloha, Vegas From
    Home, and ShangriLa, all part of the Snap
    group of casinos.

    Other casinos in the group are Abetz, Bali,
    Old Las Vegas,
    Rosie's Chalk, Fat Lady, and 5 Dimes. As no
    complaints have
    been received by Gambling Grumbles against
    these casinos, the
    advertising freeze and Skull and Crossbones
    will not be applied
    to them.

    The situation arose when the casinos decided
    that in order to
    collect bonuses, customers had to first play
    three times the
    amount of the deposit. However, they did not
    publish this
    restriction on their website and are
    continuing to say there only
    that the bonus itself must be played.

    Thus if you open an account with them and
    deposit $500, you
    are given a $75 bonus -- but you are not told
    that it will taken
    back if you do not play at least $1500.

    "I feel that this is fraud" said George, a
    customer at the Mona
    Lisa casino. "I would like to prevent others
    from being ripped off
    with false promises, and maybe even get my
    bonus money
    returned.

    "It is in all our interests to weed out the
    crooked operators if
    online gambling is going to succeed" he said
    in a letter to
    Gambling Grumbles. "Thank you in advance for
    any help you can
    provide."

    Donald, a Snap customer, also learned of the
    new policy when
    attempting to cash in. He received a letter
    saying "Your request
    for a withdrawal of funds has been processed.
    Your $887.00
    redemption has been processed by the method
    requested.

    "You didn't earn the deposit bonus."

    When he asked why, Snap told him, "due to
    bonus hunters our
    policy regarding bonus cashing has changed. To
    earn your
    bonus now you must wager at least three times
    the amount of
    your deposit."

    "It would be nice if you stated that policy on
    your web site
    under 'bonuses'," Donald wrote back.

    Mark, who has an account at the Aloha Casino,
    complained that
    he was only given $400 of the $600 bonus he
    was promised and
    they told him "I was not because I needed to
    wager three times
    the amount deposited and bonused if my wagers
    took place in
    the casino area, rather than slots. This was
    never listed on their
    web site, still is not listed on their web
    site, and was only
    decided on their part after I had wagered and
    won - and they
    didn't want to pay me."

    Hiurong, who was told he had not gambled
    enough to earn a
    bonus (even though he had met their published
    requirements)
    found himself unable to collect anything from
    Snap until
    Gambling Grumbles contacted them. They then
    told us that he
    would be paid. He was -- all except $60 and
    they never
    answered the question of why the $60 was
    withheld.

    Levin said that Gambling.com has written
    several letters to the
    Snap group about this situation. A number were
    not answered
    and those replies that they did receive were
    "unsatisfactory."

    "It is a difficult situation for us," Levin
    said. "On one hand, Snap
    and its sister casinos advertise on
    Gambling.com -- and have
    always proved to be honest and trustworthy. On
    the other, we
    have a duty to our guests not to allow an
    advertiser to mislead
    them.

    "We are attempting to have these casinos
    publish their true
    bonus policies on their websites and to
    reimburse those
    customers who were not given the bonuses they
    were promised
    when they made their deposits," Levin said.

    "Hopefully, they will do so -- but there is no
    question that we
    view our guests' interests, and our own
    credibility, as more
    important than advertising revenue concerns."
     
  4. Anonymous

    Anonymous Guest

    Most of the Perplexa casinos offer a great single-deck game of DAS, late surrender, and resplit pairs(except for Aces. Offshoreaction.com has double on 9,10,11 only, which can be frustrating.
     
  5. Anonymous

    Anonymous Guest

    I have to say, though, that while the Perplexa casinos have a great BJ game, and often run 5%--20% promos, they are the leads in Stupid Banking Tricks:
    *Deposits can take anywhere from immediately to several hours
    *Withdrawals are only processed on Mondays
    *Only one withdrawal request per week will be honored at some of them, so if you don't know that you're left wondering what's going on. This usually means that you will have money sitting in your casino account and you don't know why, since they don't email you about transactions they don't put through. ALWAYS CHECK YOUR BALANCE ON TUESDAY.
    *Inconsistent and inspecific email about transactions. Sometimes they email you exactly what is going where, other times it's just "your transaction". You can guess what is going to be credited to credit cards and what will be a check.
    *The email message notifying you of a declined card refers to a "transaction details" message that is never attached.
    *sometimes deposits are acknowledged with email and sometimes they are not.
    *Credit card refunds can take up to three weeks.
    *Checks can take anywhere from four days to four weeks. That's if nothing goes wrong.
    *Sometimes promotional bonuses are credited immediately, sometimes you have to email support and remind them.
     

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