Pending withdrawals - Everyone loses?

[ChopleyIOM]

Thanks for the comments chaps, I'm not going to make any sort of official complaint to Bryan at the moment, as I really am hoping that his revamp of the accredited section will effectively take care of this problem.

The truth of the matter is that the casinos on the accredited list are NOT all equal - and that needs to be recognised, and as far as I can tell Bryan is on the case so I'll wait to see what transpires there.

Personally speaking it's 'lesson learned' for me, if I want to play Microgaming, I'll play at 32Red, end of story. Bollocks to the bonuses that other casinos offer as enticement, I'd rather play 'straight deposit' at 32Red, or with their smaller bonuses, than put myself through the hassle other MG casinos have subjected me to. (GNUF were a pain in the arse as well.)

Roll on the 'Accredited A list', or the 'Accredited Gold Medal/Silver Medal/Bronze Medal' or however Bryan chooses to implement it - but the best casinos on the accredited list really need to be recognised as such, and the 'under-performers' (to be polite about it) shouldn't be sharing the same stage.

 

[Dipity]

Speaking as a web developer, surely only a second 'opt in' via email address confirmation (an email sent to confirm your address is real) is enough in todays age?

EDIT: Oh, and trust me, if I could still play MG, I would ONLY be playing 32 Red. As it stands now, due to Spanish regulation, 3 Dice is getting all my deposits.

 

[chuchu59]

Thanks for the comments chaps, I'm not going to make any sort of official complaint to Bryan at the moment, as I really am hoping that his revamp of the accredited section will effectively take care of this problem.

The truth of the matter is that the casinos on the accredited list are NOT all equal - and that needs to be recognised, and as far as I can tell Bryan is on the case so I'll wait to see what transpires there.

Personally speaking it's 'lesson learned' for me, if I want to play Microgaming, I'll play at 32Red, end of story. Bollocks to the bonuses that other casinos offer as enticement, I'd rather play 'straight deposit' at 32Red, or with their smaller bonuses, than put myself through the hassle other MG casinos have subjected me to. (GNUF were a pain in the arse as well.)

Roll on the 'Accredited A list', or the 'Accredited Gold Medal/Silver Medal/Bronze Medal' or however Bryan chooses to implement it - but the best casinos on the accredited list really need to be recognised as such, and the 'under-performers' (to be polite about it) shouldn't be sharing the same stage.

Of course its up to you to decide whether to lodge an official complaint to Bryan but their behaviour is despicable and should they do it again dont have second thoughts about the complaint.

While I agree that not all accredited casinos are equal it could be quite a heavy task for Bryan to categorise them into different levels. If this categorisation is to be implemented perhaps Bryan could let us comment on the accredited casinos and categorise them based on feedback. Alternatively, comments can be shed on the criteria for accreditation and those who can attain a higher level of service can be awarded 'gold/silver/bronze status as appropriate. To facilitate future additions/upgradings/deletions the criteria must be objective so that the casinos can have an incentive for the status to be upgraded.

 

[vinylweatherman]

As this thread is about pending withdrawals and the increasing length of time between request and receipt of payment......

My personal "yawn of the month" award goes to Lucky Nugget, for the blistering performance of getting a withdrawal made late on 15th June, a Friday, into my Neteller account by Tuesday. The award is based on the fact that this was NOT the Tuesday I would have expected to see it, but the FOLLOWING Tuesday the 26th June - a staggering 11 days

A withdrawal earlier this year also took a similar "scenic route" around the system before turning up in my Neteller account.

Someone needs a Satnav for the Cyber highways


This is the kind of information that players need to be able to add as comment in a revamped accredited section, as it would show whether the official withdrawal timescales as listed are sufficiently accurate

Second place goes to GNUF for barely making payment on Friday from a Monday withdrawal, which is almost twice their published 48 hours. They also randomly paid it back to a card used earlier, even though all recent deposits, and certainly all deposits since the previous withdrawal, had come 100% via Neteller.

This is making Casino Rewards look like FAST payers!

 

[ValDes]

Personally speaking it's 'lesson learned' for me, if I want to play Microgaming, I'll play at 32Red, end of story. Bollocks to the bonuses that other casinos offer as enticement, I'd rather play 'straight deposit' at 32Red, or with their smaller bonuses, than put myself through the hassle other MG casinos have subjected me to. (GNUF were a pain in the arse as well.)

Speaking as a web developer, surely only a second 'opt in' via email address confirmation (an email sent to confirm your address is real) is enough in todays age?

EDIT: Oh, and trust me, if I could still play MG, I would ONLY be playing 32 Red. As it stands now, due to Spanish regulation, 3 Dice is getting all my deposits.

I'm afraid you just overestimate 32Red a little bit. Talking ONLY by myself of course, and my experience in their group! I got terrible issue with them and it was resolved successfully only because of CasinoMeister.com PAB, for what can say a big THANK YOU! Yes, I know they got solid reputation, but do have in mind that everyone can wrong, even the best and 32Red does not make an exception from that rule by no means!

 

[vinylweatherman]

I'm afraid you just overestimate 32Red a little bit. Talking ONLY by myself of course, and my experience in their group! I got terrible issue with them and it was resolved successfully only because of CasinoMeister.com PAB, for what can say a big THANK YOU! Yes, I know they got solid reputation, but do have in mind that everyone can wrong, even the best and 32Red does not make an exception from that rule by no means!

32Red DO get it wrong sometimes, but it is rare for a player to have to go to a third party to get 32Red to do the right thing. It is partly because 32Red have a better CS team than most, so issues that should be solved at this level get solved at this level, leading to fewer issues coming into the public domain.

Where a PAB is necessary, it will be because 32Red staff and management believed they were in the right, but given fresh input from an external mediator (Max), decide to err in the players' favour if there is any doubt about the fairness of their decision.

There have been a number of cases of player vs 32Red that made it to the forum, where there was insufficient evidence to decide for either side with certainty, but in most cases 32Red made a "without admission of liabilty" goodwill gesture to the player that would be no different to the player having won the dispute.

I remember one where a live game appeared to malfunction and a player expecting a £2000 payout didn't actually receive it. Although 32Red could not pin down what had happened, they eventually gave the player the £2000 and pulled the game as they could not be 100% certain the player had NOT been screwed over by the software.

Lesser operators would have required near 100% proof the player HAD been screwed before they would offer payment.

Oddly enough, 32Red are NOT showing any signs of going bust through this more generous approach to player issues, yet many groups who seem to put "penny pinching" above "doing the right thing" ARE either going bust, or struggling to survive.

 

[ValDes]

32Red DO get it wrong sometimes, but it is rare for a player to have to go to a third party to get 32Red to do the right thing. It is partly because 32Red have a better CS team than most, so issues that should be solved at this level get solved at this level, leading to fewer issues coming into the public domain.

Where a PAB is necessary, it will be because 32Red staff and management believed they were in the right, but given fresh input from an external mediator (Max), decide to err in the players' favour if there is any doubt about the fairness of their decision.

There have been a number of cases of player vs 32Red that made it to the forum, where there was insufficient evidence to decide for either side with certainty, but in most cases 32Red made a "without admission of liabilty" goodwill gesture to the player that would be no different to the player having won the dispute.

I remember one where a live game appeared to malfunction and a player expecting a £2000 payout didn't actually receive it. Although 32Red could not pin down what had happened, they eventually gave the player the £2000 and pulled the game as they could not be 100% certain the player had NOT been screwed over by the software.

Lesser operators would have required near 100% proof the player HAD been screwed before they would offer payment.

Oddly enough, 32Red are NOT showing any signs of going bust through this more generous approach to player issues, yet many groups who seem to put "penny pinching" above "doing the right thing" ARE either going bust, or struggling to survive.

I really do not know why you are telling me all this, since it has nothing in common with my words, but anyway, I am completely agree! My point was that 32Red is just a little bit ooooooooooooooverestimated - that is all! Just to wag the dog - Virgin is much better IMHO!

 

[vinylweatherman]

I really do not know why you are telling me all this, since it has nothing in common with my words, but anyway, I am completely agree! My point was that 32Red is just a little bit ooooooooooooooverestimated - that is all! Just to wag the dog - Virgin is much better IMHO!

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You wouldn't think this if you used them for the internet and TV.

Their CS is even worse than the lowest standards found with online casinos, which makes even a small problem a massive undertaking to get dealt with.

 

[ValDes]

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Their CS is even worse than the lowest standards found with online casinos, which makes even a small problem a massive undertaking to get dealt with.

CS was the exact reason for my issue with 32Red, so I stoped worshipping them, you know! Anyway, wish you luck, no matter what a casino you are using!

 

[chuchu59]

CS was the exact reason for my issue with 32Red, so I stoped worshipping them, you know! Anyway, wish you luck, no matter what a casino you are using!

As far as online casinos go 32RED has the best customer service. They may still be a tad behind the reputable big-name corporations in the real world that offer superior products and services but this is probably the only online gaming outfit that treasures its reputation more than anything else and is there for the long haul unlike many others who will screw you for several $k without caring about the harm done to their image.

 

[sparkz]

Yea I hate the pending time and also refuse to play anywhere that allows withdrawals to be reversed.


I must of reversed a withdrawal and lost at least 30 times. With my withdrawal I would put some of it back to them anyway. So usually if I win and they take too long, I feel like playing again and so as you have to reverse the lot and not part of it I reverse it and lose.

The worst ever is Xbingo. That place is nothing but scum and they deserve to go down. I won over £2000, their pending policy at the time was 5 working days. More than 2 weeks later it was still pending, support took a week to reply to each email and they had no live support. My gambling budget was all deposited with them so I couldnt play anywhere else so before they paid I reversed and lost the lot. I remember I won that on the casino games but also tried their bingo which as nothing short of rogue. After 11pm there was just 1 bingo game open. The max cards you could buy was something like £4.80 worth. A lot of the games 40+ people would be playing, so if they all bought max cards that almost £200 in the pot.... but the top prize for a full house was little over £5. They were clearly making over £100 a game.

The funny thing was a year or so later (last week) I got emails off them saying I hadnt sent in my docs to them and I need to verify my account. haha.


I will only play now at places like 10bet (pays in under 6 hours) and 32red (they flush withdrawals)

 

[ChopleyIOM]

Here's my latest pending withdrawal grumble.

Last weekend I deposited 200GBP at an MG casino, accredited here at CM and have been for years. It was first time I've played with the group so I took the 100% match SUB to get me a £400 bankroll.

Did pretty well and got in a position to cash out with 500GBP. (Was down to my last £100 of bonus balance at one point but had a really good revival and ended up with a withdrawable cash balance of £500. I played only slots at low stakes (highest stake I spun at for the whole thing was 2GBP)).

First evening I tried to cash out was Monday 9th July, there were no payment options for me to select for the withdrawal in the cashier window. Opened a Live Chat window, the support person was pleasant enough but ultimately he couldn't fix it, he finally told me they were having technical difficulties and to try again the next day.

Tried the morning of Tuesday 10th July, still no withdrawal options for me. (I was definitely eligible to withdraw, by the way.)

By the time I got home from work on Tuesday 10th July they'd fixed it, and I was able to initiate the withdrawal at 8pm. I got an email a bit later from their support saying they'd fixed the issue and they noticed that I'd already withdrawn.

Then the 48 hour pending period kicked in, which I knew about, and they basically took it down to the wire. I checked at around 6pm on Thursday 12th July and it was still showing as reversible, by 10pm when I checked again, it wasn't - so they must have done pretty much bang on 48 hours.

On the morning of Friday 13th July at around 8am I got the 'please send us your docs' email, I was expecting this so I had them ready, and I got the docs back to them within 15 minutes.

I then got a return email saying that the docs would be passed over to their finance department and they'd let me know when they were approved. I replied and asked if they thought it would get done today, as I suspected their finance department didn't work weekends so if they didn't do it today it'd be next week before I got paid.

A couple of hours later (this is before 1pm GMT on Friday afternoon) I got a reply saying that the finance department didn't work weekends and my documents would be reviewed on Monday 16th July, fully SEVEN DAYS after I originally attempted to make a withdrawal. So my absolutely best case scenario here is a seven day wait from first trying to make a withdrawal, to getting paid.

I sent a reply asking why, if they knew they were going to request my docs before processing the withdrawal, did they not ask for them in the 48 hour pending period, rather than wait until the day after the 48 hour pending period expired to ask me. I have not received a reply.

And this is a casino group that has been accredited here at CM for years and has won CM awards in the past as well.

Poor display IMO.

 

[rockycatt]

i say they look at it from the broad view say your in the top ten percent of rigorous discipline another ten percent waffle / so eighty percent are likely to reverse

 

[chuchu59]

Here's my latest pending withdrawal grumble.

Last weekend I deposited 200GBP at an MG casino, accredited here at CM and have been for years. It was first time I've played with the group so I took the 100% match SUB to get me a £400 bankroll.

Did pretty well and got in a position to cash out with 500GBP. (Was down to my last £100 of bonus balance at one point but had a really good revival and ended up with a withdrawable cash balance of £500. I played only slots at low stakes (highest stake I spun at for the whole thing was 2GBP)).

First evening I tried to cash out was Monday 9th July, there were no payment options for me to select for the withdrawal in the cashier window. Opened a Live Chat window, the support person was pleasant enough but ultimately he couldn't fix it, he finally told me they were having technical difficulties and to try again the next day.

Tried the morning of Tuesday 10th July, still no withdrawal options for me. (I was definitely eligible to withdraw, by the way.)

By the time I got home from work on Tuesday 10th July they'd fixed it, and I was able to initiate the withdrawal at 8pm. I got an email a bit later from their support saying they'd fixed the issue and they noticed that I'd already withdrawn.

Then the 48 hour pending period kicked in, which I knew about, and they basically took it down to the wire. I checked at around 6pm on Thursday 12th July and it was still showing as reversible, by 10pm when I checked again, it wasn't - so they must have done pretty much bang on 48 hours.

On the morning of Friday 13th July at around 8am I got the 'please send us your docs' email, I was expecting this so I had them ready, and I got the docs back to them within 15 minutes.

I then got a return email saying that the docs would be passed over to their finance department and they'd let me know when they were approved. I replied and asked if they thought it would get done today, as I suspected their finance department didn't work weekends so if they didn't do it today it'd be next week before I got paid.

A couple of hours later (this is before 1pm GMT on Friday afternoon) I got a reply saying that the finance department didn't work weekends and my documents would be reviewed on Monday 16th July, fully SEVEN DAYS after I originally attempted to make a withdrawal. So my absolutely best case scenario here is a seven day wait from first trying to make a withdrawal, to getting paid.

I sent a reply asking why, if they knew they were going to request my docs before processing the withdrawal, did they not ask for them in the 48 hour pending period, rather than wait until the day after the 48 hour pending period expired to ask me. I have not received a reply.

And this is a casino group that has been accredited here at CM for years and has won CM awards in the past as well.

Poor display IMO.

Name and shame Chopley.

 

[ChopleyIOM]

Name and shame Chopley.

If you don't mind chuchu I'll wait until I actually get the money back into my Neteller account first

 

[Seventh777]

To show the basic ineptness of most MGS CS in general - I have had this problem with a few MGS casinos over the last year or so and always waited an hour or two until the withdrawal options became available again, last time it happened (which was 32Red this time) it dawned on me, a very easy remedy and one I kicked myself for, for not thinking of trying previously, log in to the flash site and ta da, problem cured.

 

[ChopleyIOM]

To show the basic ineptness of most MGS CS in general - I have had this problem with a few MGS casinos over the last year or so and always waited an hour or two until the withdrawal options became available again, last time it happened (which was 32Red this time) it dawned on me, a very easy remedy and one I kicked myself for, for not thinking of trying previously, log in to the flash site and ta da, problem cured.

LOL I didn't think of that at all, but then I've never, ever played one single spin of an MG slot using the flash casino, I've always used the client

Quite a clever little fix though Seventh, you'd think their CS would have thought of it though.....

The whole thing is really f**king annoying TBH, I've got £500 locked up in that casino because they're basically taking as long as they can about everything they can, how can attempting to make a withdrawal on a Monday evening with a 48 hour pending period end up falling foul of that old 'we don't do anything at weekends' chestnut?

 

[Seventh777]

LOL I didn't think of that at all, but then I've never, ever played one single spin of an MG slot using the flash casino, I've always used the client

Quite a clever little fix though Seventh, you'd think their CS would have thought of it though.....

My point entirely Chopley .

 

[ChopleyIOM]

Yay I got paid!

So seven days from when I first tried to make the withdrawal, and six days from when I was actually able to request it.

As ever it's the weekend that's the killer, casinos really don't do themselves any favours by not maintaining some sort of staff at weekends who are able to process payments.

Still, at least the money is back in my Neteller account now and I can deposit elsewhere!

 

[Nifty29]

Yay I got paid!

So seven days from when I first tried to make the withdrawal, and six days from when I was actually able to request it.

As ever it's the weekend that's the killer, casinos really don't do themselves any favours by not maintaining some sort of staff at weekends who are able to process payments.

Still, at least the money is back in my Neteller account now and I can deposit elsewhere!

And the casino is......??

You should name and shame. A week to neteller is nothing short of disgraceful and is not deserving of CM accreditation. In fact, it cheapens the accreditation standards by placing these operators in the same section as 32Red, 3Dice and Inetbet......when they clearly don't belong there.

 

[smcinoz]

i must admit im also not a fan of the 2 working day turn around, gives the player access to a reverse for far too long. I dont think it would be that hard to implement something in the system that after 48 hours regardless of weekday or weekend that the withdraw request immediately can no longer be accessed. But im sure they get more benefit out of it being setup this way so i dont expect it to change.

 

[ChopleyIOM]

And the casino is......??

You should name and shame. A week to neteller is nothing short of disgraceful and is not deserving of CM accreditation. In fact, it cheapens the accreditation standards by placing these operators in the same section as 32Red, 3Dice and Inetbet......when they clearly don't belong there.

It was All Slots.

Only played with them in the first place because they had a pretty tasty SUB (100% to £200) and were running Clearplay, otherwise I wouldn't have bothered at all. (I'm not going to make a complaint about them, but same as I did for GNUF and Red Flush, who also both dicked me around, I've kept emails, chat logs, screenshots, and in the case of Red Flush the voicemail that they left for me in an unsolicited marketing call after requiring 'telephone verification' for me to make a withdrawal, and then using the number I provided to spam me with a bonus offer - point being, I can back up everything I say out here on the CM forums with evidence and will be happy to provide that to Bryan/Max as required should I ever be asked to do so.)

The money from All Slots hit my Neteller account sometime around 3-4pm this afternoon.

And the craziest thing about this, from the casino's point of view, is that I WILL NOT PLAY THERE AGAIN unless they chuck some kind of solid bonus my way.

When I can play MG slots at 32Red and get paid in less than 12 hours if I make a withdrawal, why the hell would I play 'non-bonus' at a casino such as GNUF/Betway, All Slots or Red Flush, who all have 48 hour pending periods, who all add the weekend onto that 'just because they can', and who all apparently like to use every trick in the book (send us your docs, we need a phonecall, we've passed it to our finance department and they've not in until Monday etc etc), but are running exactly the same slots as 32Red?

They act as if they've got some kind of exclusive access to MG slots that gives them the right to mess their players around and make up the rules as they go along, but in reality of course I'm just like, 'Whatever, 32Red it is then.'

And some casinos wonder they only attract the custom of 'bonus hunters'