Pending periods/Reverse withdrawals should be abolished.

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I've found with both Videoslots and casumo, they pay quickly IF you withdraw your entire balance or logout and stop playing.

BUT, if you withdraw part of your balance and continue playing with the remainder, the withdrawal isn't processed and remains reversible, until you either lose your remaining balance or you logout. I've had withdrawals pending and reversible for hours, while I've continued playing.

So, while not as guilty as most casinos, they do still sometimes wait for the opportunity for a reversal

I must say I've never had that with either casino and I play a lot at both. Usually when I withdraw it will be something like, deposit £50, get up to £350, withdraw £250, keep playing, if I hit £300 again, I'll withdraw £200, leaving myself £100 each time. I've never had a withdrawal from either take more than about 20 minutes from either casino from what I can remember, certainly both have paid while I've still been playing.
 

cj1990

Experienced Member
PABnonaccred
webby
Joined
Aug 22, 2016
Location
USA
Casinos with NO reverse possible that I know of - feel free to add any yourselves:

Fun88
Novibet
Grosvenor
(Rizk by ringfencing)
Sky Vegas
Mecca Games
Paddy Power
Boyle Casino
Ladbrokes?
Coral?
BetEast
Betvision
Bet365


Now note most are big bookies, used to paying out on demand via land-based shops.

I also notice that most if not all of the IoM - licensed casinos such as Novibet and Beteast etc. never seem to have a reversal possible, which is why I trawled the IoM list of licensees to check which ones also have UKGC licenses so I could add them to my site.

I'm not sure why this is, I don't believe the IoM forbids reversals but it seems odd.



Don't suppose you have a list for U.S folk ?
 

BlaCGaming

Experienced Member
Joined
Dec 6, 2016
Location
Germany
What I think also happens with everyone and everytime is that when you either withdraw before KYC or to another payment method then the one you used to cash in they reverse the withdrawal and put it back into your account.

Its stupid and unnecessary, leave it pending until the player is verified. For payment methods, just change it yourself (I´ve had casinos reverse it and not telling me/emailing me about it so it just sat there and I had to ask the live chat as to why).
 

Valhalla

The Professional
Joined
Jan 17, 2014
Location
Northern Ireland
Its only because some of them are greedy bastards :mad:

Common Excuses:

We need your documents
Sorry, the staff were unable to verify your documents
Our payments team have left for the day
Withdrawals take up to 24 hours to process


Sorry to say, there are LOTS of casinos in the accredited section that pull this total bullshit on a daily basis. I have been victim to it more than a dozen times. Just when I think ok, let me try someone else, I get the dreaded pending period and several excuses as to why it was delayed. Then i remember why i didnt play there to begin with.

These muckers accept MONEY 24/7 but make every possible excuse in the book to delay payments. IMPO they are SCUM, bottom feeders and are desperate enough to stall legitimate winnings so they can line their pockets. Its something that is a pet hate for me. I have ZERO respect for those who employ these tactics and the dirty reps who defend it.

KUDOS to Videoslots and Casumo - Who IMPO are industry leaders in quick payments.

Nate

Thanks for that very well-worded and frank post. You are absolutely right.

I've found with both Videoslots and casumo, they pay quickly IF you withdraw your entire balance or logout and stop playing.

BUT, if you withdraw part of your balance and continue playing with the remainder, the withdrawal isn't processed and remains reversible, until you either lose your remaining balance or you logout. I've had withdrawals pending and reversible for hours, while I've continued playing.

So, while not as guilty as most casinos, they do still sometimes wait for the opportunity for a reversal

I'm certain these guys will flush your withdrawal though, unless someone can correct me? Same with Slotty Vegas and BetAT; I've had withdrawals pending for up to an hour there :eek: lol, but they will flush it on request. I'm sure of that.

Here's what I think:

There are casinos that want to pay you your winnings. And there are casinos who pay you because they have to. And there is a difference.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Don't suppose you have a list for U.S folk ?

As far as I know the only US-Facing site that does instant w/d's for certain methods like Bitcoin is Casino Extreme. I have taken them off my sites because for some reason I tried logging into the affy account yesterday and it's blocked, details won't work so a bit suspicious there.

You're better off getting in contact with KasinoKing as he specializes in US players, knows far more than I do.
 

Dan.Videoslots

Dormant account
Joined
Apr 15, 2015
Location
Malta
Hello everyone.

There is no difference withdrawing your full balance or part of it, it gets handled in the exact same way and the same time frame.

Should you have any specific questions regarding how our payments work, please feel free to send me a message and I will do my best to explain.

Best regards,
Daniel.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
One thing I would like to see improved at Videoslots is the ability to withdraw while awaiting KYC verification. It's fine with me if it were to sit pending until such time, especially if staff can lock down the funds. Those that use prepaid vouchers or disposable credit cards need to do this over and over.

A huge problem is casinos that have weekly/month limits, and require players to keep logging in to make withdrawals with remaining balances sitting there.

It's one thing to sit tight over a weekend, but much tougher over a period of weeks or months. Just let me withdraw the entire sum, and proceed to issue me my payments weekly until it is paid. If you allow me to continue to deposit during this period, I probably will, as my payments roll in.
 

Valhalla

The Professional
Joined
Jan 17, 2014
Location
Northern Ireland
Hello everyone.

There is no difference withdrawing your full balance or part of it, it gets handled in the exact same way and the same time frame.

Should you have any specific questions regarding how our payments work, please feel free to send me a message and I will do my best to explain.

Best regards,
Daniel.

Thanks for the reply Daniel!
I sincerely doubt anyone will have any questions since you guys are in a small group of casinos who do things properly. Rapid processing of withdrawals is paramount, and you're already there so... happy days :D
 

kanajorma

Experienced Member
Joined
May 15, 2012
Location
Finland
Only way to change casino pending times is stop playing in these casinos.
Reason why i close my XX account finally. Lot of text about taking care of gambling and same time pop-ups for deposits with card details filled also with cvv number,pending time days etc. Only play few casinos anymore,mainly in VS since there is allmost instant withdraws and several game provider.
 

ricky

Experienced Member
Joined
Apr 5, 2016
Location
london
Nothing will happen unless you write to your local MP

AND btw this should be a massive arguing point against limiting stakes on `fobt's

"Online you can win and they can stuff you with payment and allow you to reverse withdrawals hoping that you lose, here you can take the money by cash straight away"
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
A new excuse from Slotty Vegas

I made a deposit last night at Slotty Vegas, and attempted to make a withdrawal this morning. But kept getting error messages.


Vaughan Thu, 04/20/17 08:28:01 am Europe/London

Welcome to Slotty Vegas
Hi Brian
Could you tell me the error please

brian 08:29:13 am
hi. I'm having problems withdrawing. I just get a message saying "Ooops, a system error has occured, please re-try"

Vaughan 08:30:15 am
To what method was you trying to withdraw to please

brian 08:30:40 am
the visa card i deposited with

Vaughan 08:31:31 am
The one that ends in 9123

brian 08:32:05 am
yes. it's new card. I have sent the relevant scans

Vaughan 08:32:57 am
The reason you are unable to deposit is because your deposit hasn't been released by your card issuer and not captured by our processor as yet
This usually takes 24/48 hours You will then be able to withdraw


brian 08:34:20 am
I've never ever had that happen before

Vaughan 08:36:39 am
possibly because you haven't requested a withdrawal before your deposit was captured

brian 08:38:35 am
ok. I'll try later. But I should be able to withdraw, even if it has to wait to be processed

Vaughan 08:40:18 am

Yes just allow at least 24 hours to pass before trying again




So it's not a case of my money being reversible. I can't even withdraw it from my account for 24-48 hours It's just sat there - playable
 

interlog

Meister Member
webmeister
PABnonaccred
MM
Joined
Mar 29, 2015
Location
London
I made a deposit last night at Slotty Vegas, and attempted to make a withdrawal this morning. But kept getting error messages.


Vaughan Thu, 04/20/17 08:28:01 am Europe/London

Welcome to Slotty Vegas
Hi Brian
Could you tell me the error please

brian 08:29:13 am
hi. I'm having problems withdrawing. I just get a message saying "Ooops, a system error has occured, please re-try"

Vaughan 08:30:15 am
To what method was you trying to withdraw to please

brian 08:30:40 am
the visa card i deposited with

Vaughan 08:31:31 am
The one that ends in 9123

brian 08:32:05 am
yes. it's new card. I have sent the relevant scans

Vaughan 08:32:57 am
The reason you are unable to deposit is because your deposit hasn't been released by your card issuer and not captured by our processor as yet
This usually takes 24/48 hours You will then be able to withdraw


brian 08:34:20 am
I've never ever had that happen before

Vaughan 08:36:39 am
possibly because you haven't requested a withdrawal before your deposit was captured

brian 08:38:35 am
ok. I'll try later. But I should be able to withdraw, even if it has to wait to be processed

Vaughan 08:40:18 am

Yes just allow at least 24 hours to pass before trying again




So it's not a case of my money being reversible. I can't even withdraw it from my account for 24-48 hours It's just sat there - playable

What an utter load of bollocks that is. Heard it all before now. They quite happily let you lose the money despite them not having received it but won't let you withdraw it for the same reason :confused:

Is the casino even accredited here because it shouldn't be in my opinion if that is their policy.
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
What an utter load of bollocks that is. Heard it all before now. They quite happily let you lose the money despite them not having received it but won't let you withdraw it for the same reason :confused:

Is the casino even accredited here because it shouldn't be in my opinion if that is their policy.

Yes, they've been accredited for over 2 years, They're the sister site of Betat
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
So it's not a case of my money being reversible. I can't even withdraw it from my account for 24-48 hours It's just sat there - playable

So we have someone on the other thread saying 5 working days, now this, think people want to start being a little careful with SV. Once they have authorization they WILL be paid, they don't need to wait until they actually get funds, its a stalling tactic in my view.
If they see this post they probably won't talk to you via live chat anymore about it either, and insist you talk to the rep, as they will decide you have 'escalated' it.
 

interlog

Meister Member
webmeister
PABnonaccred
MM
Joined
Mar 29, 2015
Location
London
Yes, they've been accredited for over 2 years, They're the sister site of Betat

Thanks for that.

Not sure if payment processing time is a criteria for accreditation but this kind of stalling tactic is plainly wrong in my opinion and should lose them points for sure if it is not a criteria.

If a casino has this policy that you can only withdraw once they have physically received the funds from their payment processor, then don't let the player play until those funds have been received too. Can't have it both ways.
 

Shammrock999

Full Member
Joined
Sep 12, 2016
Location
USA
i agree that payment processing times should be monitored/edited for accredited casinos, payment processing time/no reverse withdrawals is vital for alot of people
 

Valhalla

The Professional
Joined
Jan 17, 2014
Location
Northern Ireland
I made a deposit last night at Slotty Vegas, and attempted to make a withdrawal this morning. But kept getting error messages.


Vaughan Thu, 04/20/17 08:28:01 am Europe/London

Welcome to Slotty Vegas
Hi Brian
Could you tell me the error please

brian 08:29:13 am
hi. I'm having problems withdrawing. I just get a message saying "Ooops, a system error has occured, please re-try"

Vaughan 08:30:15 am
To what method was you trying to withdraw to please

brian 08:30:40 am
the visa card i deposited with

Vaughan 08:31:31 am
The one that ends in 9123

brian 08:32:05 am
yes. it's new card. I have sent the relevant scans

Vaughan 08:32:57 am
The reason you are unable to deposit is because your deposit hasn't been released by your card issuer and not captured by our processor as yet
This usually takes 24/48 hours You will then be able to withdraw




So it's not a case of my money being reversible. I can't even withdraw it from my account for 24-48 hours It's just sat there - playable

I'm genuinely shocked and appalled by this behaviour from my (now ex) favourite casino. I hereby wash my hands of them :(
 

Welshy88

Experienced Member
Joined
Sep 28, 2015
Location
South Wales
Got a pending withdrawal at DrueckGlueck since Wednesday .
Sent emails to them yesterday and ticket confirmation but they ignored them.

Went on live chat last night but she said reviewing my withdrawal.
I did send my identification last year but I tried to see if there is a hold up and needed anything else but can't get much sense out of them .
 

Valhalla

The Professional
Joined
Jan 17, 2014
Location
Northern Ireland
Got a pending withdrawal at DrueckGlueck since Wednesday .
Sent emails to them yesterday and ticket confirmation but they ignored them.

Went on live chat last night but she said reviewing my withdrawal.
I did send my identification last year but I tried to see if there is a hold up and needed anything else but can't get much sense out of them .

DruekcGlueck are a strange outfit for sure. Trustworthy of course, but that doesn't excuse the vagueness of customer service. I sent countless emails and spoke on live chat several times, yet not once could I get anyone to simply say the words "yes you are fully verified now.." :confused:

The best I ever got was "the payments department will contact you if they require any more information". It was so frustrating I closed my account.
 

Welshy88

Experienced Member
Joined
Sep 28, 2015
Location
South Wales
DruekcGlueck are a strange outfit for sure. Trustworthy of course, but that doesn't excuse the vagueness of customer service. I sent countless emails and spoke on live chat several times, yet not once could I get anyone to simply say the words "yes you are fully verified now.." :confused:

The best I ever got was "the payments department will contact you if they require any more information". It was so frustrating I closed my account.

Yes they are giving me
"the payments department will contact you if they require any more information".

I'm guessing in going to be waiting until next week something will be wrong in my ID and I'll have to start the process again.
 
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