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Payout Refused/No Response from Casino Rep.

Discussion in 'Casino Complaints - Non-Bonus Issues' started by stomps12318, Dec 7, 2015.

    Dec 7, 2015
  1. stomps12318

    stomps12318 Dormant account

    Occupation:
    International Business
    Location:
    United States
    On November 25th, 2015, I requested a payout at Slotocash Casino in the amount of $2523.00. However, to my surprise, my payout was denied on November 27th for not upholding a "$10 max bet rule" which states that you are not to bet more than $10 a hand while you are attempting to fulfill the playthrough requirement for your bonus. However, this "$10 max bet rule" was listed nowhere in the bonus terms and conditions; furthermore, I had a $60,000 rollover requirement for this bonus, how on earth can this casino expect players to chip away at this bonus $10 at a time? I've gambled at many online casinos and I've never encountered this type of obstructive rule regarding bonuses. It appears to me that Slotocash simply doesn't want to process my payout because I happened to get lucky and make a few bucks at their casino. I have tried to contact the casino directly but I have been unsuccessful in reaching somebody that can help me; furthermore, I sent a private message to Slotocash's representative on Casinomeister on December 3rd and have received no response since. If anybody could help me with this situation I would really appreciate it; I'm new to this casino and this is only my second payout. I'd love to continue playing at Slotocash but I don't think it's worth it for me to continue giving them my money when they won't even give me my winnings that I rightfully earned.
     
  2. Dec 7, 2015
  3. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    Sorry but resurrecting a 3 year old thread is a no no! You needed to start your own - you will get better response that way anyway

    If you only messaged rep on the 3 December give them time to respond - they can have weekends off - its permitted !

    I am sure they can show you where on the terms and conditions this bet restriction is stated.

    As for the wagering requirement if thats what the terms stated that's what it is whether you or anyone else likes it !

    They are am accredited casino so most unlikely to be pulling any fast one
     
  4. Dec 7, 2015
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    First, there is NO EXCUSE for not reading the bonus terms before you play - NONE!
    This term is not only VERY clearly stated - it is the VERY FIRST thing they say in the Bonus Terms! :eek2:
    You must register/login in order to see the link.

    If you broke that rule then you have no recourse.
    The casino COULD give you a break, but I personally think it's unlikely because if they do it for you it could set a president for other advantage players to "have a go".

    Next time READ ALL THE RULES FIRST!
     

    Attached Files:

    2 people like this.
  6. Dec 8, 2015
  7. stomps12318

    stomps12318 Dormant account

    Occupation:
    International Business
    Location:
    United States
    On November 25th, 2015, I requested a payout at Slotocash Casino in the amount of $2523.00. However, to my surprise, my payout was denied on November 27th for not upholding a "$10 max bet rule" which states that you are not to bet more than $10 a hand while you are attempting to fulfill the playthrough requirement for your bonus. However, this "$10 max bet rule" was listed nowhere in the email I received from the casino about this promotion, nor the webpage they referred me to about the details for the bonus (You must register/login in order to see the link. furthermore, I used a bonus on my first payout with the casino and cashed out successfully even though I did not abide by any "$10 max bet rule". How can it be OK for me to redeem my winnings the first time but not the second time, even though I followed the same procedure for both? Finally, I had a $60,000 rollover requirement for this bonus, how on earth can this casino expect players to chip away at this bonus $10 at a time? I've gambled at many online casinos and I've never encountered this type of obstructive rule regarding promotions/bonuses. It appears to me that Slotocash simply doesn't want to process my payout because I happened to get lucky and make a few bucks at their casino. I have tried to contact the casino directly but I have been unsuccessful in reaching somebody that can help me; furthermore, I sent a private message to Slotocash's representative on Casinomeister on December 3rd and have received no response since. If anybody could help me with this situation I would really appreciate it; I'm new to Slotocash and I'd love to continue playing there but I don't think it's worth it for me to continue giving them my money when they won't even give me my winnings that I rightfully earned.
     
  8. Dec 8, 2015
  9. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    EDIT:

    Post deleted as the same text was posted in a different thread and KK gave already an answer.
     
  10. Dec 8, 2015
  11. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    KASINOKING REPLIED TO YOU YESTERDAY

    I quote


    First, there is NO EXCUSE for not reading the bonus terms before you play - NONE!
    This term is not only VERY clearly stated - it is the VERY FIRST thing they say in the Bonus Terms!
    You must register/login in order to see the link.

    If you broke that rule then you have no recourse.
    The casino COULD give you a break, but I personally think it's unlikely because if they do it for you it could set a president for other advantage players to "have a go".

    Next time READ ALL THE RULES FIRST!




    --------------------------------------------------------------------------------
    Did you find this post helpful? Yes
     
    2 people like this.
  12. Dec 8, 2015
  13. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Yes, this person has just posted the EXACT same thing he posted yesterday in a different thread. :mad:

    This is against the forum rules - expect a mod in a bad mood and with a big stick to show up soon!

    KK
     
  14. Dec 8, 2015
  15. Cleveland

    Cleveland Meister Member

    Occupation:
    Professional problem solver
    Location:
    Texas
    Aww man. I took the time to check their T&C's, and prepared a detailed response :( ...I hit refresh on the post just to make sure no one else had responded then bam, flood of responses. Go to bed people!

    btw, the rep hasn't been online since Nov 27th.
     
  16. Dec 8, 2015
  17. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    They are not obliged to log-in regularly, but they SHOULD get an e-mail notification of a PM and reply ASAP.
    I have sent an e-mail to my contact there and asked "what's up?"

    KK
     
  18. Dec 8, 2015
  19. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    That would be me. :D

    @ stomps12318 : Please read the Posting Rules. What you are doing is called "cross-posting" -- Rules item 1.2 -- and a repeat offence could terminate your posting rights here.
     
    1 person likes this.
  20. Dec 8, 2015
  21. stomps12318

    stomps12318 Dormant account

    Occupation:
    International Business
    Location:
    United States
    My Apologies!

    Very sorry to everyone for re-posting this! I'm new (obviously) and am still getting used to the forum!
     
    1 person likes this.
  22. Dec 10, 2015
  23. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    After double checking, my contact said there were no outstanding PMs or other issues with anyone here at Casinomeister.
    So I take it your issue is resolved or finalised now?

    KK
     
  24. Dec 11, 2015
  25. stomps12318

    stomps12318 Dormant account

    Occupation:
    International Business
    Location:
    United States
    I was just contacted today by the casino rep. She is looking into the issue and said that she would get back to me.
     
    2 people like this.

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