On November 25th, 2015, I requested a payout at Slotocash Casino in the amount of $2523.00. However, to my surprise, my payout was denied on November 27th for not upholding a "$10 max bet rule" which states that you are not to bet more than $10 a hand while you are attempting to fulfill the playthrough requirement for your bonus. However, this "$10 max bet rule" was listed nowhere in the bonus terms and conditions; furthermore, I had a $60,000 rollover requirement for this bonus, how on earth can this casino expect players to chip away at this bonus $10 at a time? I've gambled at many online casinos and I've never encountered this type of obstructive rule regarding bonuses. It appears to me that Slotocash simply doesn't want to process my payout because I happened to get lucky and make a few bucks at their casino. I have tried to contact the casino directly but I have been unsuccessful in reaching somebody that can help me; furthermore, I sent a private message to Slotocash's representative on Casinomeister on December 3rd and have received no response since. If anybody could help me with this situation I would really appreciate it; I'm new to this casino and this is only my second payout. I'd love to continue playing at Slotocash but I don't think it's worth it for me to continue giving them my money when they won't even give me my winnings that I rightfully earned.