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payout process Jackpot City Casino

Discussion in 'Casino Complaints - Non-Bonus Issues' started by gabytjez, Jan 31, 2013.

    Jan 31, 2013
  1. gabytjez

    gabytjez Dormant account

    Occupation:
    nurse
    Location:
    Holland
    I did a withdraw of 560 euro to neteller 3 day's ago and today they put the money back in my casino account. Now they want me to send documents before they do the withdraw. I did withdraws to neteller a couple of times before this.

    It's not fair to make me wait for 3 day's and then ask me for my documents. Now i have to wait until they proces my documents and after that i have to wait 3 days again for them to put my money to my neteller account.

    And they don't accept me on live chat. I logged in and out a couple of times. I could not upload my documents in the because it keeps giving errors. So i had to call them to get an emailadres to send it to.
    This slow process is anoying and rude. I did the withdraw on monday and they ask for my documents on thursday. :mad::mad:
    I send my documents and i wonder when i will receive my money.
     
  2. Feb 1, 2013
  3. gabytjez

    gabytjez Dormant account

    Occupation:
    nurse
    Location:
    Holland
    still waiting

    And they didn't even notitify me with a email....i found out when i logged in to the casino.
    I was used to the payout time within 48 hours to my neteller.
    So when i logged in after the third day...and then my money was back in my casino account there was a on screen message!
    The on-screen message told me to send my documents.
    Why do that after 3 day of waiting? I logged in every day...wanting to deposit again.
    But this delay has kept me from depositing again.
    I wagered thousands of euro's with this casino.

    And now you can't tell me when i will receive my money.
    You don't have the answer?
    That's not a way to handle things.
     

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