payout process Jackpot City Casino

gabytjez

Dormant Account
Joined
Jan 31, 2013
Location
Holland
I did a withdraw of 560 euro to neteller 3 day's ago and today they put the money back in my casino account. Now they want me to send documents before they do the withdraw. I did withdraws to neteller a couple of times before this.

It's not fair to make me wait for 3 day's and then ask me for my documents. Now i have to wait until they proces my documents and after that i have to wait 3 days again for them to put my money to my neteller account.

And they don't accept me on live chat. I logged in and out a couple of times. I could not upload my documents in the because it keeps giving errors. So i had to call them to get an emailadres to send it to.
This slow process is anoying and rude. I did the withdraw on monday and they ask for my documents on thursday. :mad::mad:
I send my documents and i wonder when i will receive my money.
 

gabytjez

Dormant Account
Joined
Jan 31, 2013
Location
Holland
still waiting

And they didn't even notitify me with a email....i found out when i logged in to the casino.
I was used to the payout time within 48 hours to my neteller.
So when i logged in after the third day...and then my money was back in my casino account there was a on screen message!
The on-screen message told me to send my documents.
Why do that after 3 day of waiting? I logged in every day...wanting to deposit again.
But this delay has kept me from depositing again.
I wagered thousands of euro's with this casino.

And now you can't tell me when i will receive my money.
You don't have the answer?
That's not a way to handle things.
 
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