Non-Bonus Complaint Payout canceled account closed with 14000 euro winnings

talaa5911

Newbie member
PABnononaccred2
Joined
May 1, 2017
Location
Kerkrade
Hello every one

i any could help me please contact me i signed up at Dasistcasino.com from the netherlands i registered in my profile my Netherlands adress cause i live in The Netherlands and in Germany i have an appartment and a company so tought register on profile Netherlands adress.

i made a alot of deposits from the netherlands using paysafecard after asking if its okay. i also mad a last deposit of 200 euro from my german bank account using Sofort uberweisung.

i won over 15000 ,- euro

tried to payout 9500 to cubits cause they say is instant id did not work for 24 hour recalled played again won so made 2 withdrawals.

9000 euro cubits
3800 euro trustly
1821 euro left on my account.


yesterday dthey closed my account and telling me i not getiing any penny. please see attachments and if any could help please please help me.
dasistcasinospam.jpg
 

Attachments

  • not_allowed_countries terms last updated 21-04-217.jpg
    not_allowed_countries terms last updated 21-04-217.jpg
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  • chat0.pdf
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Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Oh, that's just awful.

Were you in The Netherlands playing at the time you deposited from your German bank account?

If so, you should definitely be paid if they accepted the deposit.

If you were in Germany, they should have geo-blocked you, and you would have been unable to play.

Read the casino's Terms and Conditions looking for how player disputes are handled, there should be some review process or body. I know The Netherlands has their own licencing for casinos, but not much beyond that.

Also, above is a tab on Casinomeister's Player Arbitration Service. Go read the FAQ, that might be a good (and free) course of action for you.

This casino doesn't seem to have any representation on CM.
 

Naok777

Experienced Member
Joined
Jun 11, 2015
Location
UK
From what I see in that second screenshot:

Belgium, Bulgaria, Canada, Denmark, Hungary, Italy, Poland, Romania, Spain, UK, US and its territories are excluded, but neither Netherlands nor Germany appear on that list, so I don't really see how either would be a problem.

Of course they may see that you deposited from two countries as an excuse to be extra careful in regards to AML, but since both are accepted countries they should still pay (provided you passed KYC and such).
 

talaa5911

Newbie member
PABnononaccred2
Joined
May 1, 2017
Location
Kerkrade
advice please

Hi thanks for the reply, so what do you advice me to do.
i am really helpless




QUOTE=Jasminebed;830228]Oh, that's just awful.

Were you in The Netherlands playing at the time you deposited from your German bank account?

If so, you should definitely be paid if they accepted the deposit.

If you were in Germany, they should have geo-blocked you, and you would have been unable to play.

Read the casino's Terms and Conditions looking for how player disputes are handled, there should be some review process or body. I know The Netherlands has their own licencing for casinos, but not much beyond that.

Also, above is a tab on Casinomeister's Player Arbitration Service. Go read the FAQ, that might be a good (and free) course of action for you.

This casino doesn't seem to have any representation on CM.[/QUOTE]
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Hi thanks for the reply, so what do you advice me to do.
i am really helpless
She was advising you to use Casinomeister's PAB service - the "Casino Complaints" button right at the very top of the forum.
Or you can just click here: https://www.casinomeister.com/casino-complaints

This is a superb free service which has helped many 100's (or 1,000's) of players resolve problems with casinos.
Make sure you read and understand all the instructions before submitting your PAB.

KK
 
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