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Payment received from casino

Discussion in 'Online Casinos' started by shyspirit, Jan 29, 2007.

    Jan 29, 2007
  1. shyspirit

    shyspirit Dormant account

    I thought I'd share my experience with my cashout from my fav casino.
    I cashed out a day before the Neteller fiasco occured which meant I had to opt for another payment method (because of the holding time to reverse withdrawal). Given all the uncertainty I decided to have a check sent via courier at $35 expense taken from my winnings.

    Well, today it came. Beating my EFT withdrawal from Neteller which am still waiting for to come. Good news, right? I got something to smile about at least. Funny thing is though in that courier envelope were 2 other envelopes. I opened one to see my check for $765. I assumed other one had a statement sheet or something and was surprised to see another check for $765! I took my moment to laugh and then logged on to live chat at the casino. It was fun to *complain* I was paid too much!! LOL I don't know how it happened, checks were written on same day but check numbers gap by almost 200 stuffed into individual envelopes and mailed to me in the single courier envelope! It took some time but finally the rep said I have to wait until their finance people review the chat and get back to me as to which check I can actually cash! Maybe tomorrow as they're out of the office today. You just gotta laugh!
    3 people like this.
  2. Jan 29, 2007
  3. Slotster!

    Slotster! I predict a riot. CAG

    al Hazard
    Location, Location!
    I hope the gambling gods reward your honesty in the form of a nice progressive! :thumbsup:
  4. Jan 29, 2007
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    House-Husband and Casino Advisor
    Bexhill on sea, England
    Welcome to the webs best forum! :thumbsup:

    Jeeeze you're honest!
    I wonder how many others would have said anything.
    I'm sure you could have cashed both cheques & they would never have known!
  6. Jan 29, 2007
  7. lnspin

    lnspin Senior Member webmeister

    Webmaster - Mygamblinglife.com
    To be honest i would have cashed both checks
  8. Jan 29, 2007
  9. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Selling out

    No shit!!:lolup:
  10. Jan 29, 2007
  11. lots0

    lots0 Banned User - troll posts - flaming

    I do nothing productive
    Hell on Earth
    Way to go! :thumbsup:

    What comes around goes around.
  12. Jan 29, 2007
  13. 1819

    1819 Dormant account

    retired athlete
    should have at least cashed one. that happened to me a long time ago. i too reported it because i played alot at the casino and if i'm gonna rip someplace off its gonna be for a few mil not hundred. lol. anyway they cancelled both checks wich started a snowball effect of problems. got payed but it was many, many, months later. withdrawls during that waiting period were processed and paid. it was all good but if it ever happens again i will cash one then report the other. peace.........
  14. Jan 30, 2007
  15. slotchik

    slotchik Dormant account

    :eek2: LOL and my luck would be that one of them would bounce causing fees and other checks to bounce costing me more then $765.00 ~~~
  16. Jan 30, 2007
  17. RobWin

    RobWin closed account

    Who knows?
    A Vault!

    Absolutely, some good Karma going on here ! :cool:
  18. Jan 30, 2007
  19. frufrugirl

    frufrugirl Senior Member

    NorthWest USA
    Amen, hoping big bonus will come your way!:)
  20. Jan 30, 2007
  21. hbears341

    hbears341 Experienced Member

    I QUIT
    Any word yet? :confused:
  22. Jan 31, 2007
  23. shyspirit

    shyspirit Dormant account

    I spoke with them today again.
    info: Please wait for a site operator to respond.
    info: You are now chatting with 'Trevor'
    Trevor: Welcome to the Casino Support Desk. How can I help you?
    Sheree : Hi Trevor, I came yesterday to speak with Tristan *i think* and was supposed to hear something today from your finance people
    Sheree : I've not heard anything yet and I know from speaking yesterday they left early (my time)
    Trevor: in regards to you receiving 2 checks instead of one?
    Sheree : :) Yes
    Sheree : a happy complaint I guess LOL
    Trevor: the finance team are looking into it for us Sheree, and we do appreciate your honesty. It is, at the end of the day, the best policy
    Trevor: so as soon as we get feedback form them (within 24 hours) we will contact you immediately.
    Sheree : There's no way they can just tell me which check to cash first?
    Sheree : Then I can distroy other one while you figure out how/why it happened?
    Sheree : And of course, honesty always best policy. I wouldnt want to be taken advantage of anymore than I believe you would.
    Trevor: the best thing would be to hang tight for 24 hours more as they are just getting confirmation as to which check to cancel. so i dont want to tell you to tear one up, and then the finance team says that the one you tore up is the one you have to use
    Sheree : Alright if you believe thats best and easiest way, I will wait. Thank you Trevor
    Trevor: It has been a pleasure to assist. Please do not hesitate to contact us again with any queries you may have. Enjoy the rest of your day.
    Sheree : You too. :)

    Thats the chat and where it stands so far. *blush* guess you figured out my real name is sheree LOL
    Thanks to all for nice welcome and your concerns...I really appreciate it!
  24. Jan 31, 2007
  25. shyspirit

    shyspirit Dormant account

    Today I got a response from the finance team. They say:
    Hi Sheree,

    Thank you very much for your honesty regarding the identical checks, it is very much appreciated!

    After investigation into the matter, we found that Datacash had double processed a batch of checks. We have asked them to do a complete audit to determine how many checks were duplicated so that the duplicate checks can be cancelled. Once this has been completed, we will provide you with the check number of the check that you can cash successfully. We will contact you as soon as possible with this information.

    We are so thankful for your honesy that we have credited you account with a $50.00 bonus! We hope you enjoy your gaming experience with Crazy Vegas Casino!

    If you have any further questions or queries, please do not hesitate to contact us!

    Warmest regards,

    Andy and Tanya, VIP Team
    Vegas Partner Lounge

    I've no idea who/what Datacash is though. Hopefully it'll not take long til they can tell me which check to cash. But $50 bonus!!! Woohooo nice while going through withdrawal pains! Now, what to play what to play what to play?!!
  26. Feb 1, 2007
  27. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Well, you could spread it thin and go for the glory at the same time by playing Tunzamunni. Or play your favorite bonus slot just eaking out 3 line pulls, or let it rip on a progressive, or one big pull, or... You'll figger it out, I'm sure :)

    Good luck!!!

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