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Partypoker

Discussion in 'Poker Complaints' started by nelvitt, Jul 6, 2006.

    Jul 6, 2006
  1. nelvitt

    nelvitt Dormant account

    Occupation:
    gambler
    Location:
    florida
    My account was locked here. But to make matters worse, I was never given any notice via any means of communication as to why this action was taken. My account had $175 in it. To make matters even worse I emailed them 4 times, and never got any response. I would call them up, but I would like to have any promises made to me documented, and email is better for this method. I'm not sure where to turn anymore, but I want my $175 back. I think it is funny that when I go to make a deposit there is no problem, but when I want to withdraw a profit my account is locked.

    Help me Bryan!!:notworthy
     
  2. Jul 6, 2006
  3. sillybilly

    sillybilly Dormant account

    Occupation:
    gardener
    Location:
    UK
    you probably just need to phone and confirm your details.
    they might want ID
    If I were you Id phone and your account will most likely be reopened in minutes.
     
  4. Jul 6, 2006
  5. The Watchdog

    The Watchdog Dormant account

    Occupation:
    sports, poker, casinos
    Location:
    Costa Rica
    Id??

    An ID request is not reason enough to lock an account. Howcome they don't offer a chat? of if they do, I have never been able to locate it.

    Party Poker might be a good company but their site and software is just way to messed up
     
  6. Jul 6, 2006
  7. BingoT

    BingoT Nurses love to give shots webmeister

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    You only had one acct?

    You did'nt mess around and have more accts with them on your computer?
    They hate that kind of stuff.
     
  8. Jul 6, 2006
  9. nelvitt

    nelvitt Dormant account

    Occupation:
    gambler
    Location:
    florida
    Nope, not that im aware of. But I do use a very public wireless internet which a lot of my neighbors are connected to. I have a feeling this has something to do with it.
     
  10. Jul 7, 2006
  11. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    Howcome they don't offer a chat?

    They used to but it got to the point where the wait times were ridiculous so it became useless and since they have a 1-800# (which IMO is just as useless) they probably felt like it was good enough.

    I'm shocked that Poker Stars has not overtaken them yet. It's only a matter of time. They already have more tournament players and have for quite some time.

    If you are on a public wireless network then their request for ID is not too shocking, just play along but expect it to take days to get your account unlocked even after you send it.
     
  12. Jul 7, 2006
  13. nelvitt

    nelvitt Dormant account

    Occupation:
    gambler
    Location:
    florida
    I would be more than happy to send in any identification, however they have not made any request for such items.
     
  14. Jul 7, 2006
  15. ace4suited

    ace4suited Dormant account

    Occupation:
    various
    Location:
    scotland
    If they have locked your account then they have a reason for it - its as simple as that. I have had friends who have had accounts locked for having two accounts (not cheating through this but just as a way of bankroll management etc) as well as some other reasons. Without knowing the time scale involved the fact that you have waited between e-mails or the nature of your e-mails the fact that they have not responded yet is not too significant.

    Most poker sites take early intervention approach to freezing accounts. If something looks suspicious then they freeze your account and then ask questions later. That way if there is a problem then the person has not already bailed with their money.

    Remember that the mere positibility that several people are playing from the same pc/network could be enough to freeze your account you do not want to get too rude or indignant with them. If they still do not answer your e-mails find a phone number and try it. At the moment it is way too early to assess whether they have done anything amiss as yet.
     
  16. Jul 14, 2006
  17. craig_AA

    craig_AA Banned User

    Occupation:
    electrician
    Location:
    UK but work abroad
    wireless network

    Forgive me for being dumb but why would it spring to your mind that having a wireless network would be a possible cause unless you were running 2 pcs off it and are now worried youve been caught cheating??? partgaming is listed on the london stoick exchange and DO NOT close acctswithout good reason and if they do they ALWAYS tell you by email within 10 minutes of your acct being locked why it has been locked....
     
  18. Jul 14, 2006
  19. bpb

    bpb Banned User - repeated violations of rule 1.14 (tr PABnorogue PABnonaccred

    Location:
    Haverhill
    Party poker makes a phone call to verify some information with every new account signup. They just want to make sure that they have valid phone contact information for all of their players.

    If they cannot contact you by phone, they lock your account and send you an email asking you call in to verify your information. After a 30 second phone call, your account will be unlocked.


    What is the problem here? Why would you even make this post without calling party poker?
     
  20. Jul 14, 2006
  21. buck

    buck Experienced Member

    Location:
    Midwest USA
    Public Wireless

    Craig,

    Many wireless networks will share the same IP. IE mutiple users could be on the same IP with no intention. Reason that VPN may not work. I would not normally play on such a wireless.



    Buck
     
  22. Jul 15, 2006
  23. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    Party is totally legit. You should call them.
     
  24. Jul 15, 2006
  25. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    They never called me...
     
  26. Jul 15, 2006
  27. craig_AA

    craig_AA Banned User

    Occupation:
    electrician
    Location:
    UK but work abroad
    maybe just maybe


    They didnt wanna call you :lolup:
     
  28. Jul 20, 2006
  29. wangpoker

    wangpoker Experienced Member PABnononaccred2 webmeister

    Occupation:
    affiliate marketing
    Location:
    Ontario/Canada
    one member of my forum was closed by party poker yesterday.
    no call, no email. withdrawal was refused.

    if chinese players play for bonus or lose, ok, keep playing.
    if they win some real big money, no, you will be blocked.
    no explanation. no evidence. they do as they want.

    even worse, they never return the deposit back to the players.

    some chinese players want to sue party poker but don't know how to do it.
     
  30. Jul 20, 2006
  31. wangpoker

    wangpoker Experienced Member PABnononaccred2 webmeister

    Occupation:
    affiliate marketing
    Location:
    Ontario/Canada
    Dear *******,

    Thank you for contacting us.

    After a thorough investigation of the records especially the gaming
    history on your account, we have confirmed that funds have been
    transferred to your account at our tables by some accounts for the execution of
    fraudulent activities with the purpose of capturing funds from our
    crediting sources and illegally manipulating them for your own benefit.

    Hence in accordance with our policy we have proceeded to close all the
    accounts, which were involved for this fraudulent activity. We have
    additionally seized any remaining funds on the accounts in question, which
    are now flagged and permanently barred from all of our brands.

    We would suggest you not to try to open a new account in the future,
    given that it will result on immediate account closure and funds
    forfeiture.

    If you have any further questions, comments or concerns, please contact
    us at This email is not visible to you. and we will be glad to assist you.

    Regards,

    Chaitanya
    Investigations Team
    This email is not visible to you.
     
  32. Jul 20, 2006
  33. wangpoker

    wangpoker Experienced Member PABnononaccred2 webmeister

    Occupation:
    affiliate marketing
    Location:
    Ontario/Canada
    this player is a real good poker player.
    he wins $100~$500 everyday.
    his account was closed.
    he played his friend's account, won and was blocked.
    other friends, relatives......
    all accounts were blocked one by one because he wins almost everyday.
    but party poker think he makes fraudulent activities.

    how much does party poker make by confiscating the funds from the blocked accounts everyday?
     
    Last edited: Jul 20, 2006
  34. Jul 20, 2006
  35. The Watchdog

    The Watchdog Dormant account

    Occupation:
    sports, poker, casinos
    Location:
    Costa Rica
    mmmmmmmm

    A poker site will never close an account because the customer wins every day buddy...

    A casino, if they are a bunch of scammers, might. Remember that when you deposit at a poker network that money is not proffit for the poker site. Some other guys is going to win your money, or you are going to make money out of some one else.

    Poker rooms win money from rake, which is calculated by the amount of money you generate from your deposit. So actually, if you are winning, and you are playing for a long time, that might mean you are generating a lot of rake for them. No reason to close your account.

    If you have been spotted of performing collusion on their site or in one of their sister rooms that might be a reason. Or if you have charged back an account on one of their sites will me a stronger reason.

    Making money at a poker site is not reason for a manager to say: DAMN, LETS CLOSE THIS GUY'S ACCOUNT. They are not making money of what you are proffititng.
     
    1 person likes this.
  36. Jul 20, 2006
  37. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Did he log into his friends & relative's house from his house? If that's the case, then I can understand 100% why those other accounts were blocked, and pretty much ensures that he'll never be able to play at PP ever again.
     
  38. Jul 20, 2006
  39. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA

    Wangpoker,

    You mentioned that the accounts of your friend, his friends and those of other relatives were closed one by one. Were the account holders playing at the same table(s) or was it your friend who was using others' accounts to continue playing. If it was the former, they could accuse you of collusion to gain from the other players, bonus abuse if the other users had bonus funds or in an extreme case, money laundering which I doubt because of the relatively small amount involved. If he were using others' accounts to continue playing although he was chucked out, then I must say that you cannot blame the poker room to oust a banned player.

    I am a Chinese myself and I dont take lightly to establishments who discriminate us. However, at present I see no evidence of that happening. Maybe you could try sending an e-mail to the address they gave you. Anybody here knows whether they really do respond?
     

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