Partypoker

nelvitt

Dormant account
Joined
Mar 14, 2006
Location
florida
My account was locked here. But to make matters worse, I was never given any notice via any means of communication as to why this action was taken. My account had $175 in it. To make matters even worse I emailed them 4 times, and never got any response. I would call them up, but I would like to have any promises made to me documented, and email is better for this method. I'm not sure where to turn anymore, but I want my $175 back. I think it is funny that when I go to make a deposit there is no problem, but when I want to withdraw a profit my account is locked.

Help me Bryan!!:notworthy
 

sillybilly

Dormant account
Joined
Jun 15, 2005
Location
UK
you probably just need to phone and confirm your details.
they might want ID
If I were you Id phone and your account will most likely be reopened in minutes.
 

The Watchdog

Dormant account
Joined
May 5, 2006
Location
Costa Rica
Id??

An ID request is not reason enough to lock an account. Howcome they don't offer a chat? of if they do, I have never been able to locate it.

Party Poker might be a good company but their site and software is just way to messed up
 

nelvitt

Dormant account
Joined
Mar 14, 2006
Location
florida
BingoT said:
You did'nt mess around and have more accts with them on your computer?
They hate that kind of stuff.

Nope, not that im aware of. But I do use a very public wireless internet which a lot of my neighbors are connected to. I have a feeling this has something to do with it.
 

pokeraddict

Webmaster
Joined
Aug 3, 2002
Location
Las Vegas
Howcome they don't offer a chat?

They used to but it got to the point where the wait times were ridiculous so it became useless and since they have a 1-800# (which IMO is just as useless) they probably felt like it was good enough.

I'm shocked that Poker Stars has not overtaken them yet. It's only a matter of time. They already have more tournament players and have for quite some time.

If you are on a public wireless network then their request for ID is not too shocking, just play along but expect it to take days to get your account unlocked even after you send it.
 

nelvitt

Dormant account
Joined
Mar 14, 2006
Location
florida
I would be more than happy to send in any identification, however they have not made any request for such items.
 

ace4suited

Dormant account
Joined
Jun 12, 2006
Location
scotland
If they have locked your account then they have a reason for it - its as simple as that. I have had friends who have had accounts locked for having two accounts (not cheating through this but just as a way of bankroll management etc) as well as some other reasons. Without knowing the time scale involved the fact that you have waited between e-mails or the nature of your e-mails the fact that they have not responded yet is not too significant.

Most poker sites take early intervention approach to freezing accounts. If something looks suspicious then they freeze your account and then ask questions later. That way if there is a problem then the person has not already bailed with their money.

Remember that the mere positibility that several people are playing from the same pc/network could be enough to freeze your account you do not want to get too rude or indignant with them. If they still do not answer your e-mails find a phone number and try it. At the moment it is way too early to assess whether they have done anything amiss as yet.
 

craig_AA

Banned User
Joined
Jul 14, 2006
Location
UK but work abroad
wireless network

nelvitt said:
Nope, not that im aware of. But I do use a very public wireless internet which a lot of my neighbors are connected to. I have a feeling this has something to do with it.

Forgive me for being dumb but why would it spring to your mind that having a wireless network would be a possible cause unless you were running 2 pcs off it and are now worried youve been caught cheating??? partgaming is listed on the london stoick exchange and DO NOT close acctswithout good reason and if they do they ALWAYS tell you by email within 10 minutes of your acct being locked why it has been locked....
 

bpb

Banned User - repeated violations of rule 1.14 (tr
PABnonaccred
PABnorogue
Joined
Jun 17, 2004
Location
Haverhill
Party poker makes a phone call to verify some information with every new account signup. They just want to make sure that they have valid phone contact information for all of their players.

If they cannot contact you by phone, they lock your account and send you an email asking you call in to verify your information. After a 30 second phone call, your account will be unlocked.


What is the problem here? Why would you even make this post without calling party poker?
 

buck

Experienced Member
Joined
Aug 23, 2004
Location
Midwest USA
Public Wireless

craig_AA said:
Forgive me for being dumb but why would it spring to your mind that having a wireless network would be a possible cause unless you were running 2 pcs off it and are now worried youve been caught cheating???

Craig,

Many wireless networks will share the same IP. IE mutiple users could be on the same IP with no intention. Reason that VPN may not work. I would not normally play on such a wireless.



Buck
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
bpb said:
Party poker makes a phone call to verify some information with every new account signup. They just want to make sure that they have valid phone contact information for all of their players.

They never called me...
 

wangpoker

Full Member
webmeister
PABnononaccred2
Joined
Jun 29, 2006
Location
Ontario/Canada
one member of my forum was closed by party poker yesterday.
no call, no email. withdrawal was refused.

if chinese players play for bonus or lose, ok, keep playing.
if they win some real big money, no, you will be blocked.
no explanation. no evidence. they do as they want.

even worse, they never return the deposit back to the players.

some chinese players want to sue party poker but don't know how to do it.
 

wangpoker

Full Member
webmeister
PABnononaccred2
Joined
Jun 29, 2006
Location
Ontario/Canada
Dear *******,

Thank you for contacting us.

After a thorough investigation of the records especially the gaming
history on your account, we have confirmed that funds have been
transferred to your account at our tables by some accounts for the execution of
fraudulent activities with the purpose of capturing funds from our
crediting sources and illegally manipulating them for your own benefit.

Hence in accordance with our policy we have proceeded to close all the
accounts, which were involved for this fraudulent activity. We have
additionally seized any remaining funds on the accounts in question, which
are now flagged and permanently barred from all of our brands.

We would suggest you not to try to open a new account in the future,
given that it will result on immediate account closure and funds
forfeiture.

If you have any further questions, comments or concerns, please contact
us at [email protected] and we will be glad to assist you.

Regards,

Chaitanya
Investigations Team
[email protected]
 

wangpoker

Full Member
webmeister
PABnononaccred2
Joined
Jun 29, 2006
Location
Ontario/Canada
this player is a real good poker player.
he wins $100~$500 everyday.
his account was closed.
he played his friend's account, won and was blocked.
other friends, relatives......
all accounts were blocked one by one because he wins almost everyday.
but party poker think he makes fraudulent activities.

how much does party poker make by confiscating the funds from the blocked accounts everyday?
 
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The Watchdog

Dormant account
Joined
May 5, 2006
Location
Costa Rica
mmmmmmmm

A poker site will never close an account because the customer wins every day buddy...

A casino, if they are a bunch of scammers, might. Remember that when you deposit at a poker network that money is not proffit for the poker site. Some other guys is going to win your money, or you are going to make money out of some one else.

Poker rooms win money from rake, which is calculated by the amount of money you generate from your deposit. So actually, if you are winning, and you are playing for a long time, that might mean you are generating a lot of rake for them. No reason to close your account.

If you have been spotted of performing collusion on their site or in one of their sister rooms that might be a reason. Or if you have charged back an account on one of their sites will me a stronger reason.

Making money at a poker site is not reason for a manager to say: DAMN, LETS CLOSE THIS GUY'S ACCOUNT. They are not making money of what you are proffititng.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
wangpoker said:
his account was closed.
he played his friend's account, won and was blocked.
other friends, relatives......
all accounts were blocked one by one because he wins almost everyday.
but party poker think he makes fraudulent activities.

Did he log into his friends & relative's house from his house? If that's the case, then I can understand 100% why those other accounts were blocked, and pretty much ensures that he'll never be able to play at PP ever again.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
wangpoker said:
this player is a real good poker player.
he wins $100~$500 everyday.
his account was closed.
he played his friend's account, won and was blocked.
other friends, relatives......
all accounts were blocked one by one because he wins almost everyday.
but party poker think he makes fraudulent activities.

how much does party poker make by confiscating the funds from the blocked accounts everyday?


Wangpoker,

You mentioned that the accounts of your friend, his friends and those of other relatives were closed one by one. Were the account holders playing at the same table(s) or was it your friend who was using others' accounts to continue playing. If it was the former, they could accuse you of collusion to gain from the other players, bonus abuse if the other users had bonus funds or in an extreme case, money laundering which I doubt because of the relatively small amount involved. If he were using others' accounts to continue playing although he was chucked out, then I must say that you cannot blame the poker room to oust a banned player.

I am a Chinese myself and I dont take lightly to establishments who discriminate us. However, at present I see no evidence of that happening. Maybe you could try sending an e-mail to the address they gave you. Anybody here knows whether they really do respond?
 
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