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Party Poker complaints

Discussion in 'Poker Complaints' started by malleeboy, Feb 27, 2008.

    Feb 27, 2008
  1. malleeboy

    malleeboy Dormant account

    Occupation:
    Carer
    Location:
    Australia
    Thought I would finally take up one of the many promotions this site sends me. If I deposit money into my account - using the promotion code "SEATFREE" and play real money games, I would be eligible to enter into their $20k freeroll tourney. And guess what???? Yep you guessed it!!! I could not register. I have sent them 3 emails with no reply.

    Has anyone else had trouble with this?? And have you been able to finally register?

    malleeboy
     
  2. Feb 27, 2008
  3. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    If I remember correctly, PP only offered these codes to new signups only...
     
  4. Feb 27, 2008
  5. GaryWatson

    GaryWatson Dormant account

    Occupation:
    Marketing Consultant
    Location:
    Europe
    No shit, I have many bonus codes for party poker. I guarantee the best offers. Contact casinomeister. Can = or better
     
  6. Feb 27, 2008
  7. GaryWatson

    GaryWatson Dormant account

    Occupation:
    Marketing Consultant
    Location:
    Europe
    PP offers are temporary. Shitty deal I know. U might have got caught with that
     
  8. Feb 27, 2008
  9. malleeboy

    malleeboy Dormant account

    Occupation:
    Carer
    Location:
    Australia
    Party Poker - misread the deal

    Yeah I just revisited the promo. Says "sign-up today". Yep they have manipulated the deal. I was already a real money player - hadn't played for a long time though. So they caught me out here. Anyway, was only the minimum amount of deposit, but, pretty sick thing to do.

    Having said that, if I was already a real money player, why did it accept the bonus code when i deposited the money? if I was ineligible, wouldn't you think it would display this aspect at the deposit stage?

    Seems to me these sites can get away with just about anything?
     
  10. Feb 27, 2008
  11. malleeboy

    malleeboy Dormant account

    Occupation:
    Carer
    Location:
    Australia
    Party Poker - Frozen My Account

    Whilst I am on about PP, because my phone number had changed (from my original sign-up), this site froze my account. Now I appreciate the security fact, but, now they tell me that they cannot reach me on my new number. So not only have they taken advantage of the promo deal, but I now cannot access my account. What a bunch of inept wankers. So I ask them to give me a toll free number to ring them and.................yep they do not have one for players down under. So I ask them to reply to my email with an International Number...........and i am still waiting.

    But there is more...........they want me to give them feedback on their customer service!!!! Can it be more laughable????

    malleeboy
     
  12. Feb 27, 2008
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    See how open they are. They want to listen to negative feedback as well as positive ones.:mad::mad:
     
  14. Feb 27, 2008
  15. Komodo

    Komodo Dormant account

    Occupation:
    Internet related
    Location:
    Sweden
    Didnt know you had to have a phone number for playing on party.
    They have never called me.
     
  16. Feb 27, 2008
  17. GaryWatson

    GaryWatson Dormant account

    Occupation:
    Marketing Consultant
    Location:
    Europe
    They always give me freebies, loyalty bonuses. Customer service is a class act. I like them. Non US, prob the best site
     
  18. Feb 27, 2008
  19. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Unfortunately their bonus system is comparable to RTG's. You can claim bonuses all day long...it doesn't matter if you are eligible for them or not :mad:

    You would think since they have control over their own software they could fix this - but won't.

    If you ask me, I think you would have a case against them. If they sent you the promo email, and it wasn't an affiliate, then they knew damn well that you already had an account and weren't eligible for the promotion. In that case, they should be required to honor it.

    Maybe you could PAB and see where it goes? ;)

    btw:

    You must register/login in order to see the link.
    You must register/login in order to see the link.

    Technically, there's no instance of them saying you had to register after a certain date to be eligible.
     
  20. Feb 27, 2008
  21. malleeboy

    malleeboy Dormant account

    Occupation:
    Carer
    Location:
    Australia
    Party Poker - still no word

    Sorry Gary, but I give them a 0 minus. They froze my account because when I deposited into my account, I had forgotten to change my new phone number. Now I was able to play a couple of tourneys before they froze me out. But do you think a simple matter of changing a phone number could be hard??? Well after at least 10 emails back and forth, I'm still frozen out. I have given them my new number (been with the family for as long as I can remember). They tell me they can not contact me. I ask for a toll free number to ring them. They say they do not have one for those that live down under. Oh really??? So I ask them to reply with one number for me to call them. What do I get?? Nothing?? I have not had a reply even though I keep asking? So what is the answer? You say they are the best?? Then god help us!
     
  22. Feb 27, 2008
  23. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I don't see the need for multiple threads on this: merged.
     
  24. Feb 27, 2008
  25. malleeboy

    malleeboy Dormant account

    Occupation:
    Carer
    Location:
    Australia
    Party Poker - Casinomeister Power

    All hail to Casinomeister. After much frustration and many emails, I threatened to post a thread on casinomeister! Yep and within 10 minutes I received a phone call. Funny, they said in an earlier email that they could not ring me? Strange! All of a sudden they could ring me? Wonders never cease
     
  26. Feb 27, 2008
  27. BingoT

    BingoT Nurses love to give shots webmeister

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    Boy I wish they could take US players again.
    It was the first group I worked with and they always gave you the help you needed.
    All I do is call them and ask what they would do for someone I know that would like to join and they are pretty good about it,
     

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