Party Poker complaints

malleeboy

Dormant account
Joined
Dec 28, 2007
Location
Australia
Thought I would finally take up one of the many promotions this site sends me. If I deposit money into my account - using the promotion code "SEATFREE" and play real money games, I would be eligible to enter into their $20k freeroll tourney. And guess what???? Yep you guessed it!!! I could not register. I have sent them 3 emails with no reply.

Has anyone else had trouble with this?? And have you been able to finally register?

malleeboy
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Thought I would finally take up one of the many promotions this site sends me. If I deposit money into my account - using the promotion code "SEATFREE" and play real money games, I would be eligible to enter into their $20k freeroll tourney. And guess what???? Yep you guessed it!!! I could not register. I have sent them 3 emails with no reply.

Has anyone else had trouble with this?? And have you been able to finally register?

malleeboy

If I remember correctly, PP only offered these codes to new signups only...
 

GaryWatson

Dormant account
Joined
Jun 15, 2007
Location
Europe
No shit, I have many bonus codes for party poker. I guarantee the best offers. Contact casinomeister. Can = or better
 

malleeboy

Dormant account
Joined
Dec 28, 2007
Location
Australia
Party Poker - misread the deal

If I remember correctly, PP only offered these codes to new signups only...

Yeah I just revisited the promo. Says "sign-up today". Yep they have manipulated the deal. I was already a real money player - hadn't played for a long time though. So they caught me out here. Anyway, was only the minimum amount of deposit, but, pretty sick thing to do.

Having said that, if I was already a real money player, why did it accept the bonus code when i deposited the money? if I was ineligible, wouldn't you think it would display this aspect at the deposit stage?

Seems to me these sites can get away with just about anything?
 

malleeboy

Dormant account
Joined
Dec 28, 2007
Location
Australia
Party Poker - Frozen My Account

Whilst I am on about PP, because my phone number had changed (from my original sign-up), this site froze my account. Now I appreciate the security fact, but, now they tell me that they cannot reach me on my new number. So not only have they taken advantage of the promo deal, but I now cannot access my account. What a bunch of inept wankers. So I ask them to give me a toll free number to ring them and.................yep they do not have one for players down under. So I ask them to reply to my email with an International Number...........and i am still waiting.

But there is more...........they want me to give them feedback on their customer service!!!! Can it be more laughable????

malleeboy
 

Komodo

Dormant account
Joined
Sep 27, 2007
Location
Sweden
Didnt know you had to have a phone number for playing on party.
They have never called me.
 

GaryWatson

Dormant account
Joined
Jun 15, 2007
Location
Europe
They always give me freebies, loyalty bonuses. Customer service is a class act. I like them. Non US, prob the best site
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Yeah I just revisited the promo. Says "sign-up today". Yep they have manipulated the deal. I was already a real money player - hadn't played for a long time though. So they caught me out here. Anyway, was only the minimum amount of deposit, but, pretty sick thing to do.

Having said that, if I was already a real money player, why did it accept the bonus code when i deposited the money? if I was ineligible, wouldn't you think it would display this aspect at the deposit stage?

Seems to me these sites can get away with just about anything?

Unfortunately their bonus system is comparable to RTG's. You can claim bonuses all day long...it doesn't matter if you are eligible for them or not :mad:

You would think since they have control over their own software they could fix this - but won't.

If you ask me, I think you would have a case against them. If they sent you the promo email, and it wasn't an affiliate, then they knew damn well that you already had an account and weren't eligible for the promotion. In that case, they should be required to honor it.

Maybe you could PAB and see where it goes? ;)

btw:

You do not have permission to view link Log in or register now.

You do not have permission to view link Log in or register now.


# To be eligible to take part in the Promotion you must:

1. be eighteen (18) years of age or older or the legal age of majority in your home country, state or province;
2. have successfully completed registration on the Gaming Service and opened a Real Money Player Account; and must
3. not be resident in a Restricted Territory.

(any player who meets this criteria shall be deemed a “Qualifying Player”)

In order to open a “Real Money Player Account” players must have registered on the Gaming Service to open an account and deposited a minimum of twenty-five United States Dollars (US $25.00). Qualifying Players will then receive an invitation to participate in a freeroll poker tournament at the Website within thirty minutes of opening their Real Money Player Account (each being a “Tournament”).

Technically, there's no instance of them saying you had to register after a certain date to be eligible.
 

malleeboy

Dormant account
Joined
Dec 28, 2007
Location
Australia
Party Poker - still no word

They always give me freebies, loyalty bonuses. Customer service is a class act. I like them. Non US, prob the best site

Sorry Gary, but I give them a 0 minus. They froze my account because when I deposited into my account, I had forgotten to change my new phone number. Now I was able to play a couple of tourneys before they froze me out. But do you think a simple matter of changing a phone number could be hard??? Well after at least 10 emails back and forth, I'm still frozen out. I have given them my new number (been with the family for as long as I can remember). They tell me they can not contact me. I ask for a toll free number to ring them. They say they do not have one for those that live down under. Oh really??? So I ask them to reply with one number for me to call them. What do I get?? Nothing?? I have not had a reply even though I keep asking? So what is the answer? You say they are the best?? Then god help us!
 

malleeboy

Dormant account
Joined
Dec 28, 2007
Location
Australia
Party Poker - Casinomeister Power

Sorry Gary, but I give them a 0 minus. They froze my account because when I deposited into my account, I had forgotten to change my new phone number. Now I was able to play a couple of tourneys before they froze me out. But do you think a simple matter of changing a phone number could be hard??? Well after at least 10 emails back and forth, I'm still frozen out. I have given them my new number (been with the family for as long as I can remember). They tell me they can not contact me. I ask for a toll free number to ring them. They say they do not have one for those that live down under. Oh really??? So I ask them to reply with one number for me to call them. What do I get?? Nothing?? I have not had a reply even though I keep asking? So what is the answer? You say they are the best?? Then god help us!

All hail to Casinomeister. After much frustration and many emails, I threatened to post a thread on casinomeister! Yep and within 10 minutes I received a phone call. Funny, they said in an earlier email that they could not ring me? Strange! All of a sudden they could ring me? Wonders never cease
 

BingoT

Nurses love to give shots
Joined
Dec 16, 2004
Location
Hartford,Ct
Boy I wish they could take US players again.
It was the first group I worked with and they always gave you the help you needed.
All I do is call them and ask what they would do for someone I know that would like to join and they are pretty good about it,
 
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