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Party Poker Admin Charges - Outrageous!

Discussion in 'Poker Complaints' started by rowmare, Jun 22, 2006.

    Jun 22, 2006
  1. rowmare

    rowmare Dormant account

    Occupation:
    Webmeister and mom.
    Location:
    Vancouver Island
    A player forwarded the email quoted below to me.

     
  2. Jun 22, 2006
  3. bpb

    bpb Banned User - repeated violations of rule 1.14 (tr PABnorogue PABnonaccred

    Location:
    Haverhill
    Please explain why this is outrageous.
     
  4. Jun 22, 2006
  5. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
  6. Jun 23, 2006
  7. arccos

    arccos Dormant account

    Occupation:
    IT Developer
    Location:
    Best Not Said These Days
    Personally, considering Party is probably getting interest off the money in the account, I think it's absurd to charge a user for the privilige of leaving their money in a non-interest account. If there's no activity in the account, there's at most a record sitting on a database somewhere. It doesn't cost them $5 to keep the record.

    Was there any advanced notice that the amount would be charged, or was this the first notification?
     
  8. Jun 23, 2006
  9. henryVIII

    henryVIII Dormant account

    Occupation:
    teacher
    Location:
    UK
    Please explain why cash-laden dormant accounts are a bad thing for a casino?

    Bet you can't.
     
  10. Jun 23, 2006
  11. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    There are banks in the US who do this same thing. Not a big issue to me.
     
  12. Jun 23, 2006
  13. henryVIII

    henryVIII Dormant account

    Occupation:
    teacher
    Location:
    UK
    But doesnt a bank also give you interest, a cheque book, offer direct debits, give you debit/credit cards, have branches you can visit, offer you financial facilities, offer cashpoints, etc etc.

    A credit card company can offer you credit when you have none, can pay bills in a million places, send you monthly statements, offer insurance against any fraud on your card anywhere in the world, offer insurance if you buy faulty goods with the card, etc etc.

    In contrast where would the casinos costs come from?

    Or would you have no problem with any company you have an online account with charging you for, erm, having an account with them?

    Sorry for being blunt but it seems a bit sheepsish to not question what you are actually paying for.
     
    1 person likes this.
  14. Jun 23, 2006
  15. rowmare

    rowmare Dormant account

    Occupation:
    Webmeister and mom.
    Location:
    Vancouver Island
    Sure banks do this, but only after you open an account, sign legal documents telling, in which you are informed about the service charges.
     
  16. Jun 23, 2006
  17. phynqster

    phynqster Dormant account

    Occupation:
    Manager
    Location:
    los angeles, ca
    Two reasons I like the casino is doing this. First lets use as an example 1k what if an employee of the casino notices the idle account and enters the account from a home computer and withdrawals the funds. Remember they were an employee and had access to account information. Secondly, if account balance is at zero it is a lot easier for the casino to drop in a blanket bonus to zero balance accounts. Thirdly, thought of another, saves headaches down the road if the player says that policys or rules have changed since the funds were deposited and want what those terms were. If a player doesn't know the money is there and does not respond when the casino tells them, than those funds are not really as important as they seem to the player.
     
    1 person likes this.
  18. Jun 23, 2006
  19. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    What he said.:)
     
  20. Jun 23, 2006
  21. rowmare

    rowmare Dormant account

    Occupation:
    Webmeister and mom.
    Location:
    Vancouver Island
    Hmmmm, I guess that makes sense, but I can think of other ways to encourage a depositor to pee or get off the pot.

    An employee cannot access any player accounts from their home computer - they don't have the passwords. I expect that all passwords are encrypted in the database. If they are so transparent that they could be accessed, then that's definitely something that needs to be changed.

    I once worked for MSN, and nobody at MSN could access passwords. If somebody lost their password, all we could do is reset it for them and advise them to change the new password after they logged in.

    At least they send out a monthly email to let the account holder know the money has been charged, therefore giving said account holder plenty of time to withdraw the balance before the next month's charges.

    It still seems outrageous to me that there is a fee on inactive accounts. Do any online casinos do this, or other poker rooms? I don't know, since I never leave any money in my inactive online accounts.
     
  22. Jun 23, 2006
  23. henryVIII

    henryVIII Dormant account

    Occupation:
    teacher
    Location:
    UK
    So, like an insurance charge for the casino to not steal your money or let one of its employees do it.
     
  24. Jun 23, 2006
  25. phynqster

    phynqster Dormant account

    Occupation:
    Manager
    Location:
    los angeles, ca
    I have seen a number of diferent casinos backends where their passwords were not encrypted. Some of these places did allow employees access to the password data base. Also it does not take much hinting if you are an employee and you get the password of a player, to realize this player probably uses the same password on accounts at a number of different casinos, and the same player id.
     
  26. Jun 23, 2006
  27. bb1webs

    bb1webs Webmaster

    Occupation:
    gambling portal webmaster
    Location:
    BondedCasinos.com
    yes other casinos do charge.

    I was pleasantly surprised to find i had like $300 sitting in an old intercasino account I no longer used and if they hadn't sent me the notice they were charging me $5, I'd never have remembered the money was in there.

    ... I'm guessing the money was a comp payment that I didn't know or remember was coming to me because that's a little bit more than I usually would forget about.

    :)
     
  28. Jun 23, 2006
  29. ballysdb

    ballysdb Dormant account

    Occupation:
    automotive biller
    Location:
    Long Island NY
    Please explain how someone can leave money in thier account for 180 days...I can't leave it in for 180 seconds!:rolleyes:
     
  30. Jun 23, 2006
  31. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    It takes up memory on the server to store the player balances, maybe as much as 8 bytes per player. For a million players, we are talking several megabytes, which might costs as much as a few cents. An operation of the size of PartyPoker clearly cannot afford this sort of expenses.
     
  32. Jun 23, 2006
  33. REOdeathwagon

    REOdeathwagon Experienced Member

    Occupation:
    cabdriver
    Location:
    arizona
    When Party Poker was a startup and wanted new players/deposits Party used to pay the players an automatic %10 ?? interest payment added to the account monthly.
    This was quite a awhile ago, I can not remember the exact percentage, but think it was 10%. If there was a raked hand requirement on the monthly interest payment, it was small.
    Below is a copy of an old cashier history proving these monthly interest payments.
    04-JUN-04 05:16 Cashout $800.00 9674301 Db SUCCESS
    01-JUN-04 08:31 Interest MAY, 04 $7.43 9563538 Cr SUCCESS
    01-MAY-04 13:19 Interest APR, 04 $6.65 8281825 Cr SUCCESS
    01-APR-04 07:20 Interest MAR, 04 $8.65 6812153 Cr SUCCESS
    19-MAR-04 11:29 Cashout $279.07 6354192 Db SUCCESS
    01-MAR-04 08:32 Interest FEB, 04 $8.13 5724058 Cr SUCCESS
    01-FEB-04 11:14 Interest JAN, 04 $8.36 4769487 Cr SUCCESS

    REOdeathwagon
     
  34. Jun 26, 2006
  35. Annorax

    Annorax Dormant account

    Occupation:
    Poker
    Location:
    Iowa
    Yes, but now that Party is huge and profits $300,000,000ish per year, they believe they can do whatever they want to their customers, and if crap like this continues, they'll keep doing it. It's like Scott Adams' slogan for people who work in marketing: "You're not screwing the customer. All you're doing is holding him down while the salespeople screw him."
     

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