1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Parklane casino are stealing my winnings

Discussion in 'Casino Complaints - Non-Bonus Issues' started by BigSD, Oct 27, 2015.

    Oct 27, 2015
  1. BigSD

    BigSD Dormant account PABnononaccred3

    Occupation:
    Accountant
    Location:
    Australia
    Hi Everyone

    I have a problem with this casino. Yesterday I signed up and was immediately contacted by support via live chat offering me a bonus. I declined and said I just wanted to play with my own money. I deposited 100 euro and was given a couple of hundred euro bonus anyway. I contacted support and asked them to remove the bonus which they did.

    I ONLY PLAYED WITH MY 100 EURO I DEPOSITED.

    I won 400 euro thus getting my balance to 500 euro and hit withdraw. Quite happy with myself I went to bed.

    Today I get an email saying that my withdrawal was cancelled and to email back for a further explanation.

    I logged into my account and noticed my balance has just gone back to 100 euro and there is no withdrawal outstanding. They stole my winnings.

    I contacted live chat and they just told me they confiscated my winnings for betting too big. How can this be as I didn't use a bonus?
     
  2. Oct 27, 2015
  3. hedgehok

    hedgehok Meister Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    According to their T&C:

    This is NOT limited to bonus-play but a general rule, they have additional rules when you play with bonuses.

    This is probably one of the biggest crock of sh*t I came across in T&C for quite a while. If these guys really think that a player that uses a martingale strategy is a threat to them it's best to stay MILES away from them.

    Part of the GAME TECH GROUP like Atlantic Casino and Euromoon Casino licensed in Curacao. Why do you play at such a shady place when you have so many decent alternatives to choose from?
     
    Last edited: Oct 27, 2015
    5 people like this.
  4. Oct 27, 2015
  5. BigSD

    BigSD Dormant account PABnononaccred3

    Occupation:
    Accountant
    Location:
    Australia

    Surely they can't be serious? This would be the end of online casino if you have to read four pages of terms and conditions when you're not playing with a bonus.

    As to why I played there.....It was 1am, I had a couple of gin and tonics....googled "parklane casinomeister" and found no hits. Then saw Askgamblers had them rated around 300 out of 900 casinos. Not the best decision I've ever made.
     
  6. Oct 27, 2015
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Pitch-A-Bitch!
    This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.
    To submit your PAB, click here: Pitch-A-Bitch
    Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

    Note: you only have ONE shot at a PAB if the casino is not Accredited. If you don't want to use your one-shot unless there is no other option, you could try Ask Gambler's dispute service first - if that fails, you can still come back & PAB.

    Good luck!
    KK
     
    2 people like this.
  8. Oct 27, 2015
  9. BigSD

    BigSD Dormant account PABnononaccred3

    Occupation:
    Accountant
    Location:
    Australia
    Thanks KK. Unfortunately I don't think I can as Bryan and Max have helped me out before and these thieves of course aren't accredited. Maybe they will make a special exception for me as I think this is really serious. If you have to read multiple pages of leagal mumbo jumbo when not playing with a bonus then nobody will ever play at online casinos again. How about it Max and Bryan can I PAB?
     
  10. Oct 27, 2015
  11. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    There is no "PAB" icon in your post header - so it looks like you are good to go (unless there was an oversight by Bryan or Max).
    In my header I have a blue PAB = successful dispute against a non-accredited casino.

    By the way, they DON'T read every post on the forum - if you want to ask them a direct question, you need to PM them or report your own post and ask them to look at it.

    KK
     
  12. Oct 27, 2015
  13. BigSD

    BigSD Dormant account PABnononaccred3

    Occupation:
    Accountant
    Location:
    Australia
    This is my old casinomeister account.

    http://www.casinomeister.com/forums/member.php?u=10925

    I took a break from online casino for a few years and I no longer have access to the email address connected to that account. Does that mean I can't PAB? Hopefully Bryan will consider letting me PAB anyway as he has been encouraging people to play without bonuses <please insert guilt trip here> :)
     
  14. Oct 27, 2015
  15. The Blue Anchor

    The Blue Anchor Non-Gambler

    Occupation:
    IT
    Location:
    UK
    "Should you place deposit limits on your account, any withdrawal request will be limited to five (5) times the deposit limit, and not exceed €5,000 per thirty (30) day period. "

    So they also penalise you for responsible gaming.

    What a grubby outfit.
     
    1 person likes this.
  16. Oct 27, 2015
  17. quber

    quber Senior Member

    Occupation:
    spy
    Location:
    Europe
    I honestly don't understand the stupidity of some Casinos.

    BigSD is a player willing to deposit $100 at a time, he tries to withdraw winnings of $400 which equates to only 4 deposits, the Casino stops this so the player never deposits again. How much are they going to lose because of this? Don't they realise that a winning player will deposit the money back and more?

    It baffles me every time I read something like this.
     
    2 people like this.
  18. Oct 28, 2015
  19. BigSD

    BigSD Dormant account PABnononaccred3

    Occupation:
    Accountant
    Location:
    Australia
    I've just been told FU by Parklane casino support in so many words.

    To quote Casinomeister who is probably the most recognised authority of online gaming for the past 17 years in his publicly available manifesto on bonuses.

    "I have always been a proponent of not taking a bonus. Personally, I do not like being dictated to which games I play, and if I decide to go kamikaze - it's my money. Perhaps I lose it, perhaps I win big. I don't want any strings attached when I cash out."

    I only bring this up because it demonstrates a accepted view of the online gambling community.

    To hide terms and conditions away which would void winnings for making a 30 euro bet (something incredibly common and actually hard to avoid when playing blackjack) is deceptive, unethical and most likely illegal in all developed countries. If you walked into a casino and placed a 50 euro bet on a 100 euro maximum blackjack table and your bet won. Then the dealer refused to pay you pointing out there is a sign in the bathroom saying you can't bet more than 30% of your buyin. What would you say? I would say why didn't you stop me as you know I hadn't been to the bathroom yet. Are you scamming me? If he then told me to go to the bathroom and read the sign I would call the police. This is clearly a site not interested in operating a casino and only scamming its players.
     
    Last edited: Oct 28, 2015
    2 people like this.
  20. Oct 29, 2015
  21. BigSD

    BigSD Dormant account PABnononaccred3

    Occupation:
    Accountant
    Location:
    Australia
    I just found this term at a casino......"If you lose three consecutive hands at the game of blackjack you're committed to turn your first born child over to the casino manager to do as he wishes". So be warned to read your terms and conditions every time you log in as they change them all the time. Better yet gamble with your lawyer present.
     
  22. Nov 9, 2015
  23. hhhelllo

    hhhelllo Senior Member

    Occupation:
    Modern age slavery
    Location:
    canada

    hahahhahahahahahahaaaaaaaaaaa :)
     
  24. Nov 11, 2015
  25. BigSD

    BigSD Dormant account PABnononaccred3

    Occupation:
    Accountant
    Location:
    Australia
    Anyone who plays at online casinos in the current environment is a sucker pure and simple. If you really have to read 6 pages of terms and conditions each time you want a bet then there is zero fun involved. I can't imagine who would do this.
     
  26. Nov 11, 2015
  27. NohchiPlayer

    NohchiPlayer Experienced Member

    Occupation:
    Didnt understand.
    Location:
    Germany
    Why did you sign up in a unknown casino and deposit 100€ if you play without a bonus anyways?

    Why not deposit at the big casinos which pay in minutes or hours and which are trusted?

    I dont understand that...
     
    1 person likes this.
  28. Nov 11, 2015
  29. hhhelllo

    hhhelllo Senior Member

    Occupation:
    Modern age slavery
    Location:
    canada
    Maybe because it feels like a bigger gamble :) more risks involved
     
  30. Nov 11, 2015
  31. BigSD

    BigSD Dormant account PABnononaccred3

    Occupation:
    Accountant
    Location:
    Australia
    I was testing them out. I usually deposit 1000 euros but I wanted to see a couple of withdrawals before I played seriously. I think it is safe to say the failed the test. :) Now after my experience here I'm not depositing 1 euro at an online casino. My local casino is only 20 minutes away anyway. The more concerning thing for me is that "watchdog" sites told me it is ok. I can't take that risk if I have a 10,000 euro withdrawal that I won't get paid because there is some stupid rule hidden away somewhere.
    Also, you can't just put whatever you want in your terms and conditions and it expect it to be legally enforceable. I'm not a lawyer but I know contract law is much more complicated than that.
     
  32. Nov 11, 2015
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I've merged your two accounts mycatscalledenr and this one into BigSD.

    Honestly, you should have known better. The casinos listed at Casinomeister are seriously vetted - more than any other site. You should have stuck to the casinos that are Accredited here.

    As for PABing - this would actually make it your fifth since we turned one down in 2011 (10Bet) since you had used up your "one free shot" rule.
     
  34. Nov 12, 2015
  35. BigSD

    BigSD Dormant account PABnononaccred3

    Occupation:
    Accountant
    Location:
    Australia
    I'm not complaining about not being allowed to PAB. You helped me in the past and I'm truly grateful for that. I just believed the issue is bigger than this one occurrence. The attitude that the casinos can put anything in their terms and conditions and we have to live with that is unacceptable. Nobody reads all the terms and conditions and definitely don't check for changes every time they go to play. The people who say that they do are simply fast forwarding to the bonus conditions. The full terms and conditions quite often occur in a couple of different places on a site and would generally be about 10 pages long in total. It could take four hours to read them fully. Are you supposed to do that every time you log in? All I'm saying is that from my point of view I can no longer take that risk.

    Casinos will now realise they can include terms like you can't bet two numbers on a roulette spin or you can't bet on the last box on the baccarat table or some other silly trick simply because it will be very profitable for them. They just need to catch one high roller out and they could make a lot of money.

    When I used to play 3-4 years ago I believe this would have never have been deemed acceptable by anyone. It didn't occur to me look for such a term when I was only playing with my own money. Seriously who would look?
     
  36. Nov 12, 2015
  37. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I quite agree with you - this is a royal pain in the ass and I'm sure many people skip reading all the T&Cs (even I do that sometimes).

    But... and this is a very BIG BUT - if you don't read the terms and then go on to break one of the rules and have your winnings confiscated, you only have ONE person to blame: yourself.

    I mean, how else would you like to see it work?
    Would you like it, that if you accidentally broke a rule you go to the casino and say "Sorry, I didn't read the T&Cs - will you let me off?" :eek2:
    That ain't gonna happen.

    KK
     
  38. Nov 12, 2015
  39. hhhelllo

    hhhelllo Senior Member

    Occupation:
    Modern age slavery
    Location:
    canada
    IMO some terms nowadays are just insane. It is clearly made to be broken and become profitable.... The thing is... Honest online casinos don't do that. It's a thing to read the terms... It's another to choose the right place.
     

Share This Page