Parklane casino are stealing my winnings

BigSD

Dormant account
PABnononaccred3
Joined
Sep 4, 2007
Location
Australia
Hi Everyone

I have a problem with this casino. Yesterday I signed up and was immediately contacted by support via live chat offering me a bonus. I declined and said I just wanted to play with my own money. I deposited 100 euro and was given a couple of hundred euro bonus anyway. I contacted support and asked them to remove the bonus which they did.

I ONLY PLAYED WITH MY 100 EURO I DEPOSITED.

I won 400 euro thus getting my balance to 500 euro and hit withdraw. Quite happy with myself I went to bed.

Today I get an email saying that my withdrawal was cancelled and to email back for a further explanation.

I logged into my account and noticed my balance has just gone back to 100 euro and there is no withdrawal outstanding. They stole my winnings.

I contacted live chat and they just told me they confiscated my winnings for betting too big. How can this be as I didn't use a bonus?
 

hedgehok

Meister Member
mm3
Joined
Jul 30, 2014
Location
Germany
Hi Everyone

I have a problem with this casino. Yesterday I signed up and was immediately contacted by support via live chat offering me a bonus. I declined and said I just wanted to play with my own money. I deposited 100 euro and was given a couple of hundred euro bonus anyway. I contacted support and asked them to remove the bonus which they did.

I ONLY PLAYED WITH MY 100 EURO I DEPOSITED.

I won 400 euro thus getting my balance to 500 euro and hit withdraw. Quite happy with myself I went to bed.

Today I get an email saying that my withdrawal was cancelled and to email back for a further explanation.

I logged into my account and noticed my balance has just gone back to 100 euro and there is no withdrawal outstanding. They stole my winnings.

I contacted live chat and they just told me they confiscated my winnings for betting too big. How can this be as I didn't use a bonus?

According to their T&C:

15.2. We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play.
"Irregular play" includes, inter alia:
-Placing total bets equal to or greater than 30% of the value of the deposit currently in play.
-Using Martingale, double-up and similar systems and strategies.

This is NOT limited to bonus-play but a general rule, they have additional rules when you play with bonuses.

This is probably one of the biggest crock of sh*t I came across in T&C for quite a while. If these guys really think that a player that uses a martingale strategy is a threat to them it's best to stay MILES away from them.

Part of the GAME TECH GROUP like Atlantic Casino and Euromoon Casino licensed in Curacao. Why do you play at such a shady place when you have so many decent alternatives to choose from?
 
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BigSD

Dormant account
PABnononaccred3
Joined
Sep 4, 2007
Location
Australia
According to their T&C:



This is NOT limited to bonus-play but a general rule, they have additional rules when you play with bonuses.

This is probably one of the biggest crock of sh*t I've came across in T&C for quite a while. If these guys really think that a player that uses a martingale strategy is a thread to them it's best to stay MILES away from them.

Part of the GAME TECH GROUP like Atlantic Casino and Euromoon Casino licensed in Curacao. Why do you play at such a shady place when you have so many decent alternatives to choose from?


Surely they can't be serious? This would be the end of online casino if you have to read four pages of terms and conditions when you're not playing with a bonus.

As to why I played there.....It was 1am, I had a couple of gin and tonics....googled "parklane casinomeister" and found no hits. Then saw Askgamblers had them rated around 300 out of 900 casinos. Not the best decision I've ever made.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
As to why I played there.....It was 1am, I had a couple of gin and tonics....googled "parklane casinomeister" and found no hits. Then saw Askgamblers had them rated around 300 out of 900 casinos. Not the best decision I've ever made.
Pitch-A-Bitch!
This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.
To submit your PAB, click here: Pitch-A-Bitch
Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

Note: you only have ONE shot at a PAB if the casino is not Accredited. If you don't want to use your one-shot unless there is no other option, you could try Ask Gambler's dispute service first - if that fails, you can still come back & PAB.

Good luck!
KK
 

BigSD

Dormant account
PABnononaccred3
Joined
Sep 4, 2007
Location
Australia
Pitch-A-Bitch!
This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.
To submit your PAB, click here: Pitch-A-Bitch
Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

Note: you only have ONE shot at a PAB if the casino is not Accredited. If you don't want to use your one-shot unless there is no other option, you could try Ask Gambler's dispute service first - if that fails, you can still come back & PAB.

Good luck!
KK

Thanks KK. Unfortunately I don't think I can as Bryan and Max have helped me out before and these thieves of course aren't accredited. Maybe they will make a special exception for me as I think this is really serious. If you have to read multiple pages of leagal mumbo jumbo when not playing with a bonus then nobody will ever play at online casinos again. How about it Max and Bryan can I PAB?
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Thanks KK. Unfortunately I don't think I can as Bryan and Max have helped me out before and these thieves of course aren't accredited. Maybe they will make a special exception for me as I think this is really serious. If you have to read multiple pages of leagal mumbo jumbo when not playing with a bonus then nobody will ever play at online casinos again. How about it Max and Bryan can I PAB?
There is no "PAB" icon in your post header - so it looks like you are good to go (unless there was an oversight by Bryan or Max).
In my header I have a blue PAB = successful dispute against a non-accredited casino.

By the way, they DON'T read every post on the forum - if you want to ask them a direct question, you need to PM them or report your own post and ask them to look at it.

KK
 

BigSD

Dormant account
PABnononaccred3
Joined
Sep 4, 2007
Location
Australia
This is my old casinomeister account.

https://www.casinomeister.com/forums/members/10925/

I took a break from online casino for a few years and I no longer have access to the email address connected to that account. Does that mean I can't PAB? Hopefully Bryan will consider letting me PAB anyway as he has been encouraging people to play without bonuses <please insert guilt trip here> :)
 

The Blue Anchor

Non-Gambler
Joined
Jan 11, 2015
Location
UK
"Should you place deposit limits on your account, any withdrawal request will be limited to five (5) times the deposit limit, and not exceed €5,000 per thirty (30) day period. "

So they also penalise you for responsible gaming.

What a grubby outfit.
 

quber

Senior Member
Joined
Feb 25, 2004
Location
Europe
I honestly don't understand the stupidity of some Casinos.

BigSD is a player willing to deposit $100 at a time, he tries to withdraw winnings of $400 which equates to only 4 deposits, the Casino stops this so the player never deposits again. How much are they going to lose because of this? Don't they realise that a winning player will deposit the money back and more?

It baffles me every time I read something like this.
 

BigSD

Dormant account
PABnononaccred3
Joined
Sep 4, 2007
Location
Australia
I've just been told FU by Parklane casino support in so many words.

To quote Casinomeister who is probably the most recognised authority of online gaming for the past 17 years in his publicly available manifesto on bonuses.

"I have always been a proponent of not taking a bonus. Personally, I do not like being dictated to which games I play, and if I decide to go kamikaze - it's my money. Perhaps I lose it, perhaps I win big. I don't want any strings attached when I cash out."

I only bring this up because it demonstrates a accepted view of the online gambling community.

To hide terms and conditions away which would void winnings for making a 30 euro bet (something incredibly common and actually hard to avoid when playing blackjack) is deceptive, unethical and most likely illegal in all developed countries. If you walked into a casino and placed a 50 euro bet on a 100 euro maximum blackjack table and your bet won. Then the dealer refused to pay you pointing out there is a sign in the bathroom saying you can't bet more than 30% of your buyin. What would you say? I would say why didn't you stop me as you know I hadn't been to the bathroom yet. Are you scamming me? If he then told me to go to the bathroom and read the sign I would call the police. This is clearly a site not interested in operating a casino and only scamming its players.
 
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BigSD

Dormant account
PABnononaccred3
Joined
Sep 4, 2007
Location
Australia
I just found this term at a casino......"If you lose three consecutive hands at the game of blackjack you're committed to turn your first born child over to the casino manager to do as he wishes". So be warned to read your terms and conditions every time you log in as they change them all the time. Better yet gamble with your lawyer present.
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
I've just been told FU by Parklane casino support in so many words.

To quote Casinomeister who is probably the most recognised authority of online gaming for the past 17 years in his publicly available manifesto on bonuses.

"I have always been a proponent of not taking a bonus. Personally, I do not like being dictated to which games I play, and if I decide to go kamikaze - it's my money. Perhaps I lose it, perhaps I win big. I don't want any strings attached when I cash out."

I only bring this up because it demonstrates a accepted view of the online gambling community.

To hide terms and conditions away which would void winnings for making a 30 euro bet (something incredibly common and actually hard to avoid when playing blackjack) is deceptive, unethical and most likely illegal in all developed countries. If you walked into a casino and placed a 50 euro bet on a 100 euro maximum blackjack table and your bet won. Then the dealer refused to pay you pointing out there is a sign in the bathroom saying you can't bet more than 30% of your buyin. What would you say? I would say why didn't you stop me as you know I hadn't been to the bathroom yet. Are you scamming me? If he then told me to go to the bathroom and read the sign I would call the police. This is clearly a site not interested in operating a casino and only scamming its players.


hahahhahahahahahahaaaaaaaaaaa :)
 

BigSD

Dormant account
PABnononaccred3
Joined
Sep 4, 2007
Location
Australia
Anyone who plays at online casinos in the current environment is a sucker pure and simple. If you really have to read 6 pages of terms and conditions each time you want a bet then there is zero fun involved. I can't imagine who would do this.
 

NohchiPlayer

Full Member
Joined
Jun 16, 2013
Location
Germany
Why did you sign up in a unknown casino and deposit 100€ if you play without a bonus anyways?

Why not deposit at the big casinos which pay in minutes or hours and which are trusted?

I dont understand that...
 

BigSD

Dormant account
PABnononaccred3
Joined
Sep 4, 2007
Location
Australia
Why did you sign up in a unknown casino and deposit 100€ if you play without a bonus anyways?

Why not deposit at the big casinos which pay in minutes or hours and which are trusted?

I dont understand that...

I was testing them out. I usually deposit 1000 euros but I wanted to see a couple of withdrawals before I played seriously. I think it is safe to say the failed the test. :) Now after my experience here I'm not depositing 1 euro at an online casino. My local casino is only 20 minutes away anyway. The more concerning thing for me is that "watchdog" sites told me it is ok. I can't take that risk if I have a 10,000 euro withdrawal that I won't get paid because there is some stupid rule hidden away somewhere.
Also, you can't just put whatever you want in your terms and conditions and it expect it to be legally enforceable. I'm not a lawyer but I know contract law is much more complicated than that.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I've merged your two accounts mycatscalledenr and this one into BigSD.

Honestly, you should have known better. The casinos listed at Casinomeister are seriously vetted - more than any other site. You should have stuck to the casinos that are Accredited here.

As for PABing - this would actually make it your fifth since we turned one down in 2011 (10Bet) since you had used up your "one free shot" rule.
 

BigSD

Dormant account
PABnononaccred3
Joined
Sep 4, 2007
Location
Australia
I'm not complaining about not being allowed to PAB. You helped me in the past and I'm truly grateful for that. I just believed the issue is bigger than this one occurrence. The attitude that the casinos can put anything in their terms and conditions and we have to live with that is unacceptable. Nobody reads all the terms and conditions and definitely don't check for changes every time they go to play. The people who say that they do are simply fast forwarding to the bonus conditions. The full terms and conditions quite often occur in a couple of different places on a site and would generally be about 10 pages long in total. It could take four hours to read them fully. Are you supposed to do that every time you log in? All I'm saying is that from my point of view I can no longer take that risk.

Casinos will now realise they can include terms like you can't bet two numbers on a roulette spin or you can't bet on the last box on the baccarat table or some other silly trick simply because it will be very profitable for them. They just need to catch one high roller out and they could make a lot of money.

When I used to play 3-4 years ago I believe this would have never have been deemed acceptable by anyone. It didn't occur to me look for such a term when I was only playing with my own money. Seriously who would look?
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
INobody reads all the terms and conditions and definitely don't check for changes every time they go to play...
It could take four hours to read them fully. Are you supposed to do that every time you log in?
Seriously who would look?
I quite agree with you - this is a royal pain in the ass and I'm sure many people skip reading all the T&Cs (even I do that sometimes).

But... and this is a very BIG BUT - if you don't read the terms and then go on to break one of the rules and have your winnings confiscated, you only have ONE person to blame: yourself.

I mean, how else would you like to see it work?
Would you like it, that if you accidentally broke a rule you go to the casino and say "Sorry, I didn't read the T&Cs - will you let me off?" :eek2:
That ain't gonna happen.

KK
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
IMO some terms nowadays are just insane. It is clearly made to be broken and become profitable.... The thing is... Honest online casinos don't do that. It's a thing to read the terms... It's another to choose the right place.
 

BigSD

Dormant account
PABnononaccred3
Joined
Sep 4, 2007
Location
Australia
I quite agree with you - this is a royal pain in the ass and I'm sure many people skip reading all the T&Cs (even I do that sometimes).

But... and this is a very BIG BUT - if you don't read the terms and then go on to break one of the rules and have your winnings confiscated, you only have ONE person to blame: yourself.

I mean, how else would you like to see it work?
Would you like it, that if you accidentally broke a rule you go to the casino and say "Sorry, I didn't read the T&Cs - will you let me off?" :eek2:
That ain't gonna happen.

KK

The argument you are putting forward is the same one some men put towards rape victims. They showed cleavage so they deserved to be raped....those are the rules of these men.

They are pretending to be a casino. Casinos have table limits on their tables showing a minimum and maximum bet allowed. If you are using your own money a reasonable person would expect it to be ok to play within generally accepted conventions of casino play. Their terms are not legally enforcable because they are deceptive.

Casinomeister has helped me on a few occasions and I have never forgotten that. I've defended him on a few forums but I have to say you guys are freaking me out. What happened in the last few years?
 

BigSD

Dormant account
PABnononaccred3
Joined
Sep 4, 2007
Location
Australia
https://www.casinomeister.com/bonus-offers/

I have always been a proponent of not taking a bonus. Personally, I do not like being dictated to which games I play, and if I decide to go kamikaze - it's my money. Perhaps I lose it, perhaps I win big. I don't want any strings attached when I cash out.


Bye Everyone.
 

FAZI1

Full Member
Joined
Dec 6, 2011
Location
Punta Cana
If you like play without bonuses so - What is your problem ? You have a lot 100% safe acredited casinos - Who pay players Instant ( to e-wallets) even bigger amount withdrawal.


So again if you prefer play without bonuses why you discover some new not popular / poor quality brands. - This is good question.


Example Im when make deposit bigger amount without bonus then choose example MrGreen or Betsafe where always my withdrawal is make instant to skrill. So if im alraedy recived the best possible quality ( for real money sesions without bonuses ) then im dont need any other casinos.

Im play with other / new casinos only if they offered me good massive welcome bonus with not to high wagering , for sesions without bonuses im have my favorit good quality brands / dont need other experiment.
 

angelic

Newbie member
PABnoaccred
Joined
Sep 10, 2006
Location
Midlands, United Kingdom
Problems with Parklane Casino

I wish I had read the posts in here before depositing with Parklane Casino.
I cannot find the rep for the Casino on here to complain to.
Luckily I only deposited what I thought was £30. Why offer £ currency and then take my money in Euros?
I played small amounts on slots only and with no deposit. I just tried to cash out 100 euros. I was told I have to have deposited in the last 6 months with Visa to withdraw winnings with Visa. I had placed my deposit with Visa so why can't I withdraw? Also tried Skrill but got same message. I tried live chat but they are declining my messages.
I've never had any trouble withdrawing from casinos before.
Have I been scammed?
 

jkjuhlin

Dormant account
PABnononaccred2
Joined
Apr 4, 2016
Location
sweden
I wish I had read the posts in here before depositing with Parklane Casino.
I cannot find the rep for the Casino on here to complain to.
Luckily I only deposited what I thought was £30. Why offer £ currency and then take my money in Euros?
I played small amounts on slots only and with no deposit. I just tried to cash out 100 euros. I was told I have to have deposited in the last 6 months with Visa to withdraw winnings with Visa. I had placed my deposit with Visa so why can't I withdraw? Also tried Skrill but got same message. I tried live chat but they are declining my messages.
I've never had any trouble withdrawing from casinos before.
Have I been scammed?



Parklane is a serious scam. hopefully u will get ur money but dont bet on it
 
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