1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Paring down my MG casinos

Discussion in 'Online Casinos' started by chayton, Oct 29, 2011.

    Oct 29, 2011
  1. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    Lately I've been getting really disgruntled with a lot of the MG casinos I've been playing for years. Back when I first signed up and the first year or two I played MG was my favorite casino software. Over the past couple of years I've noticed a steady decline in customer service and promotions, so I've decided that since the software is the same in all of the casinos, I'm going to dump the ones who I feel don't really value me as a customer.

    First to go, Jackpot Factory. It's sad because they used to be one of my favorites. I remember back in the good old days after I'd lost my first couple of deposits, they tossed me a free chip. They used to have promotions I could participate in, "Deposit $25 and get an entry..." or "Deposit $25 and get some free spins..." or whatever. They used to have really good exclusive tournaments and I even won a couple.

    Now they've stopped doing exclusive tourneys, all of their promos are only if you deposit $75 or more, on my last birthday I asked in live chat and was told "Your account isn't eligible for any bonus, sorry" even though I'm a pretty consistent loser. One more thing that I'm grouchy about is that every single deposit you make they tack on a 10% bonus. When you're like me and deposit $25 that gives you a whopping $2.50 which gives you no advantage at all, but you're still stuck with wagering requirements on every single deposit. Plus I'm not feeling very warm and fuzzy toward their customer support either.

    So bye-bye Jackpot Factory, I'll remember fondly how it used to be.
     
  2. Oct 29, 2011
  3. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    I done exactly the same around a year ago, at one time I played at every standalone and at least one casino from every group out there, i`m left with the 32Red group, GoWild, Lad`s, Virgin, 10Bet, and one none MGS based slots - Sky Vegas. The last four also give me the option of playing various other software`s.
     
    1 person likes this.
  4. Oct 30, 2011
  5. Lucky Loser

    Lucky Loser Senior Member

    Occupation:
    Professional paper pusher.
    Location:
    Near Cronulla Beach
    MG casinos are my favourite too.

    I have accounts with most of the big groups and the best regular bonuses are from:

    Spin Palace (I am a VIP there and get regular 100% bonuses)

    For MG casinos where I am not a VIP the best are:

    1. GNUF regular 50% and 100% bonuses;
    2. 32Red regular match bonuses (small amounts only);
    3. Desert Dollar very regular 30 to 40% match bonuses;
    I used to get regular bonuses from Go Wild but they bonus banned me after I had a small win ($1k), so I cannot recommend them.
     
    1 person likes this.
  6. Oct 30, 2011
  7. ShayDrew

    ShayDrew Quit Gambling

    Occupation:
    Manager
    Location:
    New Zealand
    Agreed. Some time ago I decided only 32 Red for me. And only one good brand for the other major platforms. (all uk based as it turns out)
     
    1 person likes this.
  8. Oct 30, 2011
  9. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    I did the same thing, and for me All Jackpots had to go.
    They used to be really good, but have gone almost dead in the last year, both promotion wise and win wise....I can't hit a bonus round there, if I pay for it.
    32Red is pretty much where all my play goes these days, with a VERY rare visit to 3Dice, for the same reasons All Jackpots had to go.
     
    1 person likes this.
  10. Oct 30, 2011
  11. max1mike

    max1mike Dormant account

    Occupation:
    carpenter
    Location:
    USA
    you could move the the U.S.

    your micogaming options get pared down automatically here in the "home of the free":mad:
     
    1 person likes this.
  12. Oct 30, 2011
  13. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    The one thing I'll miss about JF is that they'd still flush a withdrawal....but my withdrawals are too few lately for it to make a difference anyhow. About a year or so ago I had an experience with support that kind of soured me toward them, and I've never really gotten past that.
     
  14. Oct 30, 2011
  15. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    :lolup: yeah never thought of that!
     
  16. Oct 30, 2011
  17. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    I miss playing at MG casinos (actually ANY online casinos). MG was my favorite platform, but even before the accursed UIGEA went into effect I was picky on where I played. I loved Intertops Green, they weren't big on promos, but they were fast on withdrawals, had outstanding CS, and always seemed to remember me on the "special" occassions without me ever having to ask. I had a few others, but I always seemed to drift back to them.
     
    1 person likes this.
  18. Oct 30, 2011
  19. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Well up until a month ago, I played at 32Red group and fortune lounge with a splash of mummys gold/betway.

    I have dumped FL. I'm a VIP and have been for years, until my last cashout was $90 short....and when I asked why I was told that a moneybookers transaction had been reversed or some rubbish and so my $90 deposit was "owed" to the casino. Well, I don't recall anything like that going on, and it didn't surprise me because it was 18 MONTHS AGO!!..that right you read it correctly. Now, in the meantime I've deposited and withdrawn upteen times without hassle, and suddenly they spring this on me. I complained and they gave me a $50 bonus, although I asked for the rest of the cashout or at least the $90 as a bonus given I've been a player for a decade....but no. So, over $40 they've lost a long time loyal customer. I didn't bother PMing the rep here, as I've been waiting several months for a reply to another query and had at least half a dozen friendly reminders ignored (even though the rep has been around and active)...so i guess that's another reason, along with no.more flushing and no weekend payouts.

    So it is 32red all the way for me. They know how to treat loyal customers.
     
    2 people like this.
  20. Oct 30, 2011
  21. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    Yeah Intertops was good, another really good casino was Royal Joker - until JF bought and killed them. :rolleyes:
     
  22. Oct 30, 2011
  23. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    I agree Royal Joker was good. I had a run of bad luck and they were nice enough to do a monthly bonus thing for me (something along the line of 15% on all deposits at the end of the month) It was something to look forward to and kind of incentive to keep me playing when I could afford to.
     
  24. Nov 2, 2011
  25. dazlazz

    dazlazz Experienced Member

    Occupation:
    Prophet
    Location:
    London, UK
    Its a shame that a lot of the MG casino managers have become complacent with their customers - I am always seeing discussions for gaming companies looking to hire CRM managers - and yet the customer retention aspect which is crucial to the success of a casino is seriously missing - I worked for one MG casino a while back and the CRM person was clueless about retention - no wonder a lot of casinos are losing players and revenue!!

    Regards,

    Daz
     
    1 person likes this.
  26. Nov 2, 2011
  27. colly

    colly Senior Member MM PABaccred

    Occupation:
    Finance (Corporate Tax)
    Location:
    sydney
    Due to longevity and the fabulous old days of bonuses I think at one stage I had every MG casino on my computer. Nowadays 32red gets about 80% of my play with occasional forays into Luckynugget and crazy vegas. FL got wiped this year due to very bad support (like Nifty I used to have Platinum status there at one stage). Go wild was wiped for the same reason as one of the other posters= one small win 1000 and the misleading CS relpy = No promotions this week. Colloseum etc got wiped when they went to casino rewards= never had an issue with casino reqards pay or play but the spam was monstrous.

    Gave Mummys gold a second chance after a very dodgy promo and currently wating on a payout= if its not there tommorow (72hrs ) then it will go to.


    My policy now with MG is that the games are all the same on every casino=so the MG with fast payouts and good CS that values me as a player is where i stay. WHy it is so hard for many casinos to understand this staggers belief in common sense.

    I would probably be 32red exclusive except I like to have a choice in case i feel the casino is running "cold".
     
    1 person likes this.
  28. Nov 2, 2011
  29. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Since I play mostly Microgaming, I have seen this over the years. Many casinos seem to rely on a constant intake of new players, so cater to them by competing with each other over welcome offers. Once through the door, it is often the case that you never see an offer anywhere near that level again, whilst at the same time other casinos are bombarding you with THEIR welcome offers. This created the unwanted "industry" of "bonus whoring" among players. The continued ignoring of loyal players as worthy recipients of offers designed to keep them loyal despite the welcome offers they were receiving from elsewhere only made matters worse when the "bonus whores" started to congregate on various internet forums, bragging about how successful their methodology was compared to remaining loyal to casinos they had already joined.

    Managers can afford to ignore existing players so long as they can attract a steady stream of new signups, and not too many of these beating the bonus. An earlier industry statistic was that the average life of a player was around 6 months, so this made casinos feel there was a strong need to ensure a steady stream of replacement players, and little point in spending resources on players only likely to stick around for a few months.

    Perhaps they should have asked WHY the average life of a player is 6 months, and maybe they might have considered the possibilty that this is down to them being ignored for loyalty, but getting good offers from elsewhere. This mistake is not confined to casinos, the same short sighted attitude pervades many businesses, and here in the UK we have several swithing sites that say the ONLY way to get a decent deal on things like energy, phone, and broadband is to constantly switch to a different provider every couple of years, or at the very least PRETEND you have decided to switch in order to give them a chance to come up with a better deal in order to keep your custom.

    The thing is, it WORKS! I started doing this a while ago, a mixture of switching suppliers or asking them whether they have a better deal every couple of years. I once got over £20 a month lopped off my Virgin Media bill for threatening to jump ship to SKY after they removed Sky 1 from the service. I was bluffing, but it worked:D

    This year I will probably do the same, but unlike before, I am NOT going to be bluffing - had a dish installed this summer;) Satellite box should arrive this week:D No point getting a discount on something that no longer works properly, and cuts me off at random in the middle of an MPV Tournament:mad: Just waiting now on changing broadband when BT Infinity arrives here.


    I have used the same method when dealing with casinos, ignore me, and I ignore you (and uninstall the software). Funny how NOT playing gets their attention far better than when you ARE.

    I am currently ignoring an accredited casino that saw fit to "sit on" my last withdrawal not for 24-72 hours, but for TEN DAYS before finally paying. CS couldn't even be arsed to reply to my query as to WHY, and seemed to think that paying me on day 11 was the end of the matter, and didn't warrant a reply.

    I expect that ignoring them for a few weeks after depositing £1200 in a single week might get their attention, plus an explanation.


    Fortunately, there are a number of Microgaming casinos that DO look after their regular players, and even offer them far more on a regular basis than could possibly be got by going elsewhere for a welcome bonus. The offers form part of a clear programme that makes it clear that they will keep on coming.

    This has meant a few casinos remain installed, whilst the majority come and go. They receive deposits both with, and without, bonuses. This is beacause they are installed on a permanent basis, and are there when the fancy takes me at a time when there are no unclaimed offers in my inbox. Surprisingly for some, one such group is Casino Rewards. Despite a bad start that had me ignoring them for two YEARS, they eventually saw the light and decided I was VIP material. Even MORE of a surprise is when Red Flush lost interest in me, and I had to replace them with the Betway/GNUF pairing, where I am now VIP at GNUF where the offers are VERY good indeed, although they cut bonuses if you end up ahead over the life of the account (which is why I don't get any offers from Betway, only from GNUF).

    Jackpot Factory used to give decent offers, and combined relatively low percentages of deposit bonuses with promotions that had substantial prizes up for grabs. Now it's mainly 10% on all deposits, and promotions rarely have a top prize above £500, whereas it used to be around the £2000 mark.

    The introduction of MPV seems to have caused other promotions to be cut back in value, quite severely in cases.
     
    3 people like this.

Share This Page