1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Be Aware Paradise Win: questionable confiscations and a lot of BS

Discussion in 'Casinomeister Warnings' started by maxd, Jun 16, 2015.

    Jun 16, 2015
  1. maxd

    maxd Complaints (PAB) Manager Staff Member

    The PAB Guy
    A player brought a PAB to us a few months ago concerning the confiscation of €11000. The casino claimed the player had "played more than one game" (simultaneously) which indeed its Terms prohibited. Fair enough, should be a simple case of Terms violation except the casino went on to blather on about how too many games "affect RNG" and the rules are somehow necessary to "leave more chances to win all other players". Total rubbish unless their software is just plain broken and dysfunctional.

    In reading the site's Terms it turned out they were a total mess: UK players, for example, were banned from the casino in one clause but were specifically permitted to play certain games in another. Sections of the Terms said things like "per Section x.y.z" where x.y.z simply referred back to the previous clause. And the Terms regarding player activity allowed them to classify pretty much anything as "criminal activity" and an "unfair advantage" which were, of course, reasons for confiscation, etc. Given this situation I decided it worth proceeding with the PAB simply to hear from the casino to see if they were as terminally confused as they appeared to be.

    Well, long story short, not a peep. No response, reply or even acknowledgement of the player's complaint. So ...

    BE AWARE: Paradise Win is either run by ESL students who are failing their classes OR they're being intentionally confusing and obtuse. Either way players are warned that their winnings are subject to the whims of the casino management and the Terms are written to be interpreted by that management however they may please. PROCEED AT YOUR OWN RISK. And if you get in trouble we can't help you because they're off-hook as far as player complaints are concerned.
    Last edited: Jul 21, 2015
    18 people like this.

Share This Page