Bonus Complaint Paradise Win Casino voided 11.000 € (hit 5 Satter on DOA for 9k!!!)

slotter999

Dormant account
Joined
Oct 23, 2013
Location
UK
But I can't understand why a casino would dis-allow playing multiple games at once. If anything, it would be to the casinos advantage.
The only reason that jumps to mind is in order to place another landmine in the T&C so that they can deny big wins.
Poor OP - what a scandalous reason to confiscate his winnings. There are plenty of casinos that prevent you from having multiple windows open by terminating your game....I guess this outfit couldn't be bothered to implement that and prefer to use it as a means to avoid payout.
 

ParadiseWin Support

ParadiseWin Casino Representative
Joined
Sep 9, 2020
Location
Cyprus
Dear @casinokoenig

We do understand and apologize that we have totally missed this complaint out and didn't respond in time, however, we are willing to provide our point of view and explanations of the situation with our Casino terms. Of course, a long time passed and we did some changed on our terms and improved our services.

As we understood from the complaint, you have played several slot games while playing with your bonus balance, therefore, your winnings were confiscated and we re-added your bonus so you could play again without breaking our terms.

As we informed you back in 2015, according to our Terms & Conditions, paragraph 7.17. Player is allowed to have only one game open at one time. Should the player have more the one game open at once, all winnings will be removed from the account.
Our terms that were in place back in 2015 can be found here:
You do not have permission to view link Log in or register now.


We do apologize if you missed this rule before you started to play. Any player is always welcome to contact our customer support team before start playing to clarify all rules.

We would like to mention that we still have this rule for players who are playing with a bonus balance. However, if you are playing with your real funds only you are allowed to play several slots if you wish.

Players are always welcome to play with real funds if they are not willing to be limited in any way. However, if a player claims a bonus there might be winning limitations.

Please accept our apologies for the delayed answer and let us know if you need any additional information.
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
Dear @casinokoenig

We do understand and apologize that we have totally missed this complaint out and didn't respond in time, however, we are willing to provide our point of view and explanations of the situation with our Casino terms. Of course, a long time passed and we did some changed on our terms and improved our services.

As we understood from the complaint, you have played several slot games while playing with your bonus balance, therefore, your winnings were confiscated and we re-added your bonus so you could play again without breaking our terms.

As we informed you back in 2015, according to our Terms & Conditions, paragraph 7.17. Player is allowed to have only one game open at one time. Should the player have more the one game open at once, all winnings will be removed from the account.
Our terms that were in place back in 2015 can be found here:
You do not have permission to view link Log in or register now.


We do apologize if you missed this rule before you started to play. Any player is always welcome to contact our customer support team before start playing to clarify all rules.

We would like to mention that we still have this rule for players who are playing with a bonus balance. However, if you are playing with your real funds only you are allowed to play several slots if you wish.

Players are always welcome to play with real funds if they are not willing to be limited in any way. However, if a player claims a bonus there might be winning limitations.

Please accept our apologies for the delayed answer and let us know if you need any additional information.
Welcome - You are about 5 years late.

You need to contact the ADMIN to request to be a rep - @LadyJelena

You have really bad terms overall - The incident in 2015 is a clear indication for players to stay away from your brand.

Nate
 

ParadiseWin Support

ParadiseWin Casino Representative
Joined
Sep 9, 2020
Location
Cyprus
Thank you @Nate !
Yes, we understand that 5 years have past and we are totally late with a response :( However, we are working really hard to improve our services and pay attention to old cases as well.
We have sent our request to @Casinomeister already and now to @LadyJelena as well :)

Regarding terms, as many casinos, we have more strict terms in regards to bonus play to prevent promotion abuse. Anything specific in our terms seems bad to you?
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
Thank you @Nate !
Yes, we understand that 5 years have past and we are totally late with a response :( However, we are working really hard to improve our services and pay attention to old cases as well.
We have sent our request to @Casinomeister already and now to @LadyJelena as well :)

Regarding terms, as many casinos, we have more strict terms in regards to bonus play to prevent promotion abuse. Anything specific in our terms seems bad to you?
There are LOTS of issues - Such as a maximum win of 10k for 30 days. Trust me when I say that none of the regulars here will touch your website.

Nate
 

lewisnadasurf

Experienced Member
Joined
Jun 11, 2008
Location
Earth
Thank you @Nate !
Yes, we understand that 5 years have past and we are totally late with a response :( However, we are working really hard to improve our services and pay attention to old cases as well.
We have sent our request to @Casinomeister already and now to @LadyJelena as well :)

Regarding terms, as many casinos, we have more strict terms in regards to bonus play to prevent promotion abuse. Anything specific in our terms seems bad to you?
Why is it allowed to have 10 windows open with raw cash at £5 a spin, so the player is turning over £50 every 5 seconds

but it isnt allowed to play £50 every 5 seconds with bonus funds

Where is the logic? how does it make any difference and how can it cause "bonus abuse" when the player is spending the same?
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Least with the new UKGC reg's that won't be a problem for UK punters

Hard to see what bonus abuse can be had if playing more than one slot at a time (afterall, some sites currently allow you to play 4 etc at a time)

For slots, max bet, restricted games if you wish, wagering, should cover a casino re abuse surely, rather than some BS, random, term. Playing 2 slots etc to try and clear wagering, staying within max bets and allowed games constitutes abuse? Gotcha.

Even a term in the t's and c's, it's so disproportionate (confiscating that amount) to the actual 'offence' that it's laughable if it wasn't for the fact it was for 9k.
 

LoopsterAU

Experienced Member
MM
Joined
Oct 17, 2015
Location
Melbourne, Australia
If all slots have an independent RNG then playing multiple slots should not matter but if I put my tin foil hat on this is what I think has happened.

The casino management interface/RNG got confused due to multiple games open and no one else playing with that play style and spat out an influenced big win towards the provider hence why casino does not want to pay.

I have mentioned in another thread a while ago what i accidentally found in a javascript error where when launching game it had all sorts of strange fields like biggest deposit made, overall deposits, pending cash out etc and when casinos implement terms like this it only reinforces my belief that the casino account itself has a lot to do with whether you will win or not with a central RNG and not just the gaming providers one with some sort of 2 way communication between the 2.

Yes i'm a fool for believing things like this and still playing but when someone has been a compulsive gambler for a very long time its hard to kick the habit and just stop even with thoughts like this.
 

ParadiseWin Support

ParadiseWin Casino Representative
Joined
Sep 9, 2020
Location
Cyprus
We agree that playing several slots can't affect RNG. However, when a player is starting to play several games after a big win to clear wagering requirements we consider this as promotion abuse. Also, according to our bonus rules, all winnings from bonuses are subject to limitation. Normally all winnings are corrected automatically when a player met wagering requirements. If at the time of correction a player plays several games it can affect correction and further winnings. This rule helps us and our players to make this process smooth.

We understand the player's concern about losing the big win, however, if he wouldn't violate the rule for several slots at the time, his winnings would have been corrected accordingly to the maximum possible bonus winning amount.
Players are always welcome to play on the real funds to not have limitations or strict rules for playing.

Also, we will take into consideration this situation to improve our services and close the possibility to play several slots at the time for players, who are playing with a bonus balance. For players to not have such situations in future.

@Nate Regarding the rule of maximum win of 10k for 30 days, yes, we do apply this limitation, however, it doesn't apply to Jackpot winnings (playing with real funds). Players who are winning Jackpots can cash out all amount at once.
 

bowki

Senior Member
MM
Joined
Jun 12, 2013
Location
Germany
If you don't want to get rid of that BS rule and make casinokoenig the happiest man on earth by paying him his legit winnings after "only" 5 years, don't waste your time here trying to justify why your actions aren't total BS.

You know it, we know. End of story.
 

lewisnadasurf

Experienced Member
Joined
Jun 11, 2008
Location
Earth
We agree that playing several slots can't affect RNG. However, when a player is starting to play several games after a big win to clear wagering requirements we consider this as promotion abuse. Also, according to our bonus rules, all winnings from bonuses are subject to limitation. Normally all winnings are corrected automatically when a player met wagering requirements. If at the time of correction a player plays several games it can affect correction and further winnings. This rule helps us and our players to make this process smooth.

We understand the player's concern about losing the big win, however, if he wouldn't violate the rule for several slots at the time, his winnings would have been corrected accordingly to the maximum possible bonus winning amount.
Players are always welcome to play on the real funds to not have limitations or strict rules for playing.

Also, we will take into consideration this situation to improve our services and close the possibility to play several slots at the time for players, who are playing with a bonus balance. For players to not have such situations in future.

@Nate Regarding the rule of maximum win of 10k for 30 days, yes, we do apply this limitation, however, it doesn't apply to Jackpot winnings (playing with real funds). Players who are winning Jackpots can cash out all amount at once.
Promotion abuse? Really? for wanting to clear the wagering?

So if he left a normal window open on £3.60 for 1000 spins and came back 3 hours later - that wouldnt matter?

but because he did it in half hour, it does matter?

Surely you want them to clear the wagering on big wins so they can pump more money into table games etc

Wow. Just wow.

You've dug our own hole there.
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
@Nate Regarding the rule of maximum win of 10k for 30 days, yes, we do apply this limitation, however, it doesn't apply to Jackpot winnings (playing with real funds). Players who are winning Jackpots can cash out all amount at once.
So you can withdraw a maximum of 333Eur per day, but you can deposit 20k per day if you want?

Your terms are unfriendly - I for one do not want to be limited to 10k a MONTH - thats ridiculously low to be fair.

Also - To get people here to respect your brand, the first thing you need to do is consider paying the player you guys cheated 5 years ago.

Otherwise, you will just end up wasting your time.

Nate
 

Jono777

Meister Member
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
....wouldn't that be nice, to read of a player being paid after 5 years....

....I wonder if I can get Caddell to un-bonus-ban me for the 2nd time and Cassava to pay me all those winnings they stole about 8 years or more back.... :rolleyes:
 

casinokoenig

Full Member
PABnoaccred
PABnononaccred3
Joined
Aug 13, 2006
Location
neverland
wow - now this is unexpected lol , yes i still think i should get paid and that i wasnt treated fair when i was told my winnings were cancelled because playing more than one slot affects the Rng - wich simply and also after 5 years is not true!
 

casinokoenig

Full Member
PABnoaccred
PABnononaccred3
Joined
Aug 13, 2006
Location
neverland
if the casino decides to pay up my in my opinon 100 % legitimate winnings i am going to donate half of it to charity (maybe for reforestation or somthing else wich helps our mother nature ? would be open for recommendations)

Lets go paradise win casino - be legendary in a positive way! Here is your chance!
 

lewisnadasurf

Experienced Member
Joined
Jun 11, 2008
Location
Earth
if the casino decides to pay up my in my opinon 100 % legitimate winnings i am going to donate half of it to charity (maybe for reforestation or somthing else wich helps our mother nature ? would be open for recommendations)

Lets go paradise win casino - be legendary in a positive way! Here is your chance!
they’ve gone back in the hole they crawled out of, unfortunately.
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
if the casino decides to pay up my in my opinon 100 % legitimate winnings i am going to donate half of it to charity (maybe for reforestation or somthing else wich helps our mother nature ? would be open for recommendations)

Lets go paradise win casino - be legendary in a positive way! Here is your chance!
Unfortunately it looks like they were only here for self promotion.

Their aim was to lure players into joining and thinking they are such a 'Great Brand' - @ParadiseWin Support - Once you tarnish your reputation, especially with BS rules like these - You will remain tarred.

You can't even pay your players more than 10k in a MONTH! - Sadly, it looks like you have popped up here in the hope someone decides to choose your casino and instead, you ran away and opened our eyes even more. Well played :)

Nate
 

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