palace of chance

frufrugirl

Dormant account
Joined
Jul 19, 2006
Location
NorthWest USA
I tried the Palace of Chance and was happy that I too made good on the $25 chip. Faxed Id once, tried to withdraw, denied, no id. Resent fax, chatted with csr , she says" a little hard to read but I will send it on," (nice person), I sent backup fax just in case. Contacted the next day and the csr said they didnt have it. I relayed previous conversation with other csr and I got a terse : Well, Ive looked and I dont see it! That was the end of the conversation. Played out the $25 and closed my account. I was upset. (I didnt have the right software at the time to scan and attach because I had just changed out my printer) Too bad, had an enjoyable experience playing there with my "free chip" but just that one sour encounter turned me off. Hope you get the nice Csr if you ever have a problem. She was sweet.
 
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CasinoForumu

Dormant account
Joined
Mar 28, 2006
Location
Bursa
You may use free chips,but dont deposit.There are about 200 online casinos worst than it,and 200 better than it.Find another casino if you are going to deposit.
 

bonusme

Dormant account
Joined
Jul 21, 2006
Location
Online Always
We have received no complaints for Palace of Chance. However, you have to remember that it is owned by the Cirrus casino group which had some problems in the past.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
frufrugirl said:
I tried the Palace of Chance and was happy that I too made good on the $25 chip. Faxed Id once, tried to withdraw, denied, no id. Resent fax, chatted with csr , she says" a little hard to read but I will send it on," (nice person), I sent backup fax just in case. Contacted the next day and the csr said they didnt have it. I relayed previous conversation with other csr and I got a terse : Well, Ive looked and I dont see it! That was the end of the conversation. Played out the $25 and closed my account. I was upset. (I didnt have the right software at the time to scan and attach because I had just changed out my printer) Too bad, had an enjoyable experience playing there with my "free chip" but just that one sour encounter turned me off. Hope you get the nice Csr if you ever have a problem. She was sweet.


This method is used by several RTG casinos to deny cashouts. Several years ago, one casino gave me the runaround despite my sending my ID and address proof through faxes and e-mailed scanned documents. It took me nearly half a year to get my withdrawal thru the assistance of Julie Sidwell of Gamblong Grumbles. Although you played out the free chip, there is no reason why you cant complain to Montana.
 
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