It had been almost 2 years since I had gambled at Palace of Chance casino. I had lost money overall there in the past, but I received an email offering a reasonable bonus, so I decided to revisit the casino. Since I had some comp points left there, I thought I would check out the video poker and blackjack prior to putting more funds at risk. I requested a redemption of my comps and instead of the $14.27 that I thought I was due, my account was credited $1427. I decided to go ahead and play, realizing that at some point the casino would probably deduct the $1412.73 that they had inadvertantly credited to my account. I immediately had a great run of luck on video poker, and increased my credits to over 2300 dollars. All of a sudden I noticed that the casino had taken all of my credits except for a little over fifteen dollars which represented my new comp value. When I contacted the casino, I was told that since they made a mistake, that my winnings were null and void. They said that it would be stupid of them to give me any of the winnings since they had incorrectly credited too much money to my account. I told them that I agreed that the $1412.73 was certainly theirs, but that nothing in their terms stated that an error on their part would invalidate my winnings in full. I suggested that since I was supposed to receive $14.27 and that since their terms did state that my withdrawal was limited to 10 times that amount, I felt that a payout of $142.70 would represent a fair solution to the situation. Melanie, the customer service representative, said that they would not let me have any of my winnings since they had made a mistake. I told Melanie that if they were going to confiscate all of my money that I would post a complaint at Casinomeister. She asked if I was threatening them, and I told her that she was now understanding me, although she had spent the entire conversation talking over me each time I would try to speak. Melanie stated that a casino as powerful as Palace of Chance would be impervious to any effect of a posting at a casino watchdog portal. Then, she asked me to wait one day until upper management could contact me regarding a solution. I agreed, so now it is a day later with no contact from Palace of Chance. When I had bad luck at Palace of Chance, they kept my money. When I had great luck at Palace of Chance, they took the money. Seems like a win-win situation for Palace of Chance, and I guess that leaves me with the converse.