Hi,
I have had an open dispute with Montana against Palace of Chance Casino for what is now 5 months. The dispute has been in the "Final Findings" status since 21-Jun-06, but I have never seen the final findings.
Below is the shortened version of the dispute with all emotion set aside. It contains both Bonus & Non-Bonus issues, but the nuts & bolts of the dispute is surrounding a non-bonus issue.
I deposited $100 to receive $179 bonus on 10-May-06. Won around $800 while playing with the bonus. (I believe i met wagering requirements by this point), then I deposited another $900 before cashing out at $3690 (I realized that ithis is questionable according to the rules, and dumb because the maximum cashout allowed while playing with that bonus was $1000).
Upon attempting cashout with a balance of $3690, the casino approved $1000 (Maximum Cashout for the bonus), voided $1790 in winnings, and redopisited the $900 I had put into my acount while playing with the bonus.
With that $900 that was redposited (and no extra bonus), I won a total of $4010 for a total amount of $4910 in my account, and an already approved withdrawal of $1000.
Attempts to cashout were denied at this point, and POC eventually withdrew $4010 from my account to just leave the $900 redeposited by the manager. I withdrew the $900 which was approved for a total approved withdrawal of $1900, and $4010 that was then removed from my account by a POC manager (grand total of $5910). I only received $1653 from the approved withdrawal of $1900 which was $247 short, making my total dispute claim rise to $4257.
POC countered that back in march they had made an error and allowed me to cashout a non-cashable bonus of $175. I then reduced my claim by $175 to a total of $4082. I have received several offers to settle the dispute for roughly $2500 and have repeatedly denied these offers as I feel I am owed the full $4082.
I invite the casino to respond as to why I am not owed the money as well as to why this dispute has already lasted over 5 months.
I have had an open dispute with Montana against Palace of Chance Casino for what is now 5 months. The dispute has been in the "Final Findings" status since 21-Jun-06, but I have never seen the final findings.
Below is the shortened version of the dispute with all emotion set aside. It contains both Bonus & Non-Bonus issues, but the nuts & bolts of the dispute is surrounding a non-bonus issue.
I deposited $100 to receive $179 bonus on 10-May-06. Won around $800 while playing with the bonus. (I believe i met wagering requirements by this point), then I deposited another $900 before cashing out at $3690 (I realized that ithis is questionable according to the rules, and dumb because the maximum cashout allowed while playing with that bonus was $1000).
Upon attempting cashout with a balance of $3690, the casino approved $1000 (Maximum Cashout for the bonus), voided $1790 in winnings, and redopisited the $900 I had put into my acount while playing with the bonus.
With that $900 that was redposited (and no extra bonus), I won a total of $4010 for a total amount of $4910 in my account, and an already approved withdrawal of $1000.
Attempts to cashout were denied at this point, and POC eventually withdrew $4010 from my account to just leave the $900 redeposited by the manager. I withdrew the $900 which was approved for a total approved withdrawal of $1900, and $4010 that was then removed from my account by a POC manager (grand total of $5910). I only received $1653 from the approved withdrawal of $1900 which was $247 short, making my total dispute claim rise to $4257.
POC countered that back in march they had made an error and allowed me to cashout a non-cashable bonus of $175. I then reduced my claim by $175 to a total of $4082. I have received several offers to settle the dispute for roughly $2500 and have repeatedly denied these offers as I feel I am owed the full $4082.
I invite the casino to respond as to why I am not owed the money as well as to why this dispute has already lasted over 5 months.
