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Palace group withdrawal times

Discussion in 'Online Casinos' started by newjam, May 3, 2011.

    May 3, 2011
  1. newjam

    newjam Dormant account

    Occupation:
    research
    Location:
    Vienna
    Just went on live chat to ask why my withdrawal was still reversible after 24 hours and was informed that the pending period had gone from 24 to 48 hours - at the players request! From chat:

    Jody: it shows the transaction on the 01/05/2011 and we will unfortunately have to wait for the 48 hour reversible period to elapse before the transaction will be processed

    Jody: my apologies for the delay but the request to have this period increased came from various requests made by players

    So who are the players who requested a 48 hour pending period for withdrawals, sign in here and show yourselves.
     
    1 person likes this.
  2. May 3, 2011
  3. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Haha. I think we all know the real reasons ;) Shame they won't do what 32Red does and give each player what they want individually. Guess that's why 32Red win all the awards.
     
  4. May 3, 2011
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    i dont believe for a second that the number of players who vouch for 48-hour reversal periods will outnumber those who want to stick to 24 hours. ha! of all the rotten nerve palace.
     
  6. May 3, 2011
  7. H1_Roller

    H1_Roller Non-Gambler

    Occupation:
    ...
    Location:
    ...
    Translation:

    Increased to 48 hours because they've realized if they do that, more gamblers are inclined to go ahead and reverse, then lose all their winnings. And probably deposit again.
     
  8. May 3, 2011
  9. Pulver

    Pulver Senior Member PABaccred webmeister

    Occupation:
    Technical
    Location:
    Tellus
    Definitely a move to get more players to reverse their withdrawals. :rolleyes:
     
  10. May 3, 2011
  11. deepsky2

    deepsky2 Senior Member

    Occupation:
    maintenance manager
    Location:
    toronto ontario canada
    I use to play at this group alot but because of long wait for withdrawls i rarely play here anymore. Theres no way more players wanted a longer period for reverse withdrawl.
    One time I requested a withdrawl by check and it took almost 7 weeks, they said its because it takes at least 2 weeks to get confirmation from instadebit who i deposit threw, this is bull, I feel if they keep the way there going there going to loose alot of players. I would like to see withdrawls done in a hour!!!
     
  12. May 5, 2011
  13. julester

    julester Dormant account

    Occupation:
    Director
    Location:
    London
    A suggestion.....

    .....when you make a withdrawal, go straight to Live Chat and ask them to 'flush' your account. You then won't be able to reverse your withdrawall and in my experience, your withdrawal is likely to be processed the next working day. I suspect that many players aren't aware of the 'flush' option which is effectively cashing out without the option to reverse.

    Hope this helps. If not, sorry...

    julester
     
  14. May 5, 2011
  15. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Some Casinos refuse to offer the Flush option. I recently enquired this from the Mini Vegas Group.... Same scenario ... I obviously will not be playing there based solely on this fact.

    Nate
     
  16. May 5, 2011
  17. julester

    julester Dormant account

    Occupation:
    Director
    Location:
    London
    Yes.....

    ......I was referring to Palace Group rather than casinos in general. The point is that I reckon most players don't even know the option exists. Personally, I won't play anywhere that dosen't allow me to withdraw and bypass the reversal option. On the subject of what other casinos do, Bet 365 (Playtech) have a reversal option BUT if you ask them, they will turn it off!

    julester
     
    1 person likes this.
  18. May 5, 2011
  19. Gremmyboy

    Gremmyboy Dormant account

    Occupation:
    Administration
    Location:
    Australia

    I had a thread about this.
    They'll only flush if you are a VIP otherwise It's 48 hours reversible and then 24 to 48 hours for them to process it and pay you!:rolleyes:
    so can be 4 days before the even send money and then if it is going to your visa or a wire it's another three days on top of that!:rolleyes:

    Ridiculous!! :mad:

    Have uninstalled this group from my PC and will never play at them again!
    I was a regular depositor a few times a week and almost every week. So their loss really!
    Provide shitty service and screw players around and the players will walk and give their money to someone else that will treat them better!:D
    Apparently they don't care enough about losing players to change?

    Cheers
    Gremmy
     

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