This is golden, entire chat here:
Hello, I made a withdraw last night and my debit card should be eligible for Visa Direct, but it's not been processed yet. Can you process my withdraw please?
Info at 10:17, Aug 3:
You are now connected to Paddy Power.
Paddy Power at 10:17, Aug 3:
You will now be put through to a customer service agent who can help.
Info at 10:17, Aug 3:
We are currently dealing with high volumes of contact, one of our agents will be with you as soon as possible. Thank you for your patience.
Info at 10:40, Aug 3:
This is Tristan and I will be looking after your query today. I will aim to reply within 2 minutes.
Tristan at 10:40, Aug 3:
Hi! I will be able to help you with that!
Tristan at 10:40, Aug 3:
Could you please give me more details about the transaction?
You at 10:40, Aug 3:
It was a withdraw last night for £400
Tristan at 10:42, Aug 3:
Please allow me 10 minutes to look into this for you.
Please allow me 10 minutes to look into this for you.
Please allow me 10 minutes to look into this for you.
You at 10:41, Aug 3:
Sure, np
Tristan at 10:55, Aug 3:
your transaction has been processed from our side and it is now up to the bank to credit the money onto your account. this should take 2-5 working days from the date of the transaction and since it was placed just before the weekend, that might have dragged things a bit.
You at 10:54, Aug 3:
Hmm.. the card is with Natwest, so it should be with Visa Direct, which means instant payout
You at 10:54, Aug 3:
Why was it not sent this way?
Tristan at 10:56, Aug 3:
I'm afraid that instant withdrawals are up to the bank's discretion to grant you the service on a transaction to transaction basis. We do not have any control over this service and if you would like to know more I would suggest contacting the bank.
You at 10:55, Aug 3:
It works fine on other sites, so I know it is supported.
You at 10:55, Aug 3:
Another thing, is when I go to card details on my account page it says "Pending withdrawal(s)"
You at 10:56, Aug 3:
with an I sign. So I thought that meant it was pending from your side
Tristan at 10:58, Aug 3:
Are you trying to remove card ending in xxxx?
You at 10:57, Aug 3:
No, im not trying to remove it. It just noticed it saying pending withdraws when I went to card details
You at 10:58, Aug 3:
Actually, on my tab when I go to withdraw. It very clearly says pending withdrawal still
You at 10:58, Aug 3:
So it has not been processed from your side
You at 10:59, Aug 3:
Tristan at 11:04, Aug 3:
Sir the issue with the withdrawal in question is that today is part of a bank holiday weekend and so the withdrawal should be accepted by tomorrow.
You at 11:03, Aug 3:
? It's not a bank holiday today
Tristan at 11:05, Aug 3:
I'm afraid it is sir and that is why your withdrawal has not yet been accepted by the bank.
You at 11:05, Aug 3:
No it's not, only in Scotland.
You at 11:05, Aug 3:
But regardless
You at 11:05, Aug 3:
It says pending on your side still, if it was processed, surely it would not say pending no?
Tristan at 11:10, Aug 3:
It should be accepted by the bank tomorrow sir.
You at 11:10, Aug 3:
Can you confirm that once a withdraw has been processed, it should not longer "Pending Withdrawal" ?
Tristan at 11:13, Aug 3:
Yes sir correct.
You at 11:12, Aug 3:
Ok great. So, if it has been processed as you said.. why is mine still showing as pending then?
You at 11:12, Aug 3:
I don't think your payment team has actually processed it
Tristan at 11:16, Aug 3:
I apologize, that was a mistake on my end. I'#m afraid the withdrawal has not been processed at the moment due to the bank holiday. That being said the withdrawal should be accepted tomorrow.
You at 11:15, Aug 3:
Aha, so your payment team is off today?
You at 11:15, Aug 3:
Ok, I will be patient and wait til tommorow
Tristan at 11:17, Aug 3:
No sir the issue in on the bank's side. Thank you, I hope I have given you a positive experience today, please be sure to fill in the survey at the end of the chat!
Conversation closed by the agent at 11:17, Aug 3: