I posted a while back about my account being closed after it had been hacked and the Casino didn't even inform me. My account was reinstated and secured.
Yesterday I logged in to see I had a balance of £500 and not the measly 27p it should have been. A quick check in my transactions showed a deposit of £5000 followed by a withdrawal of £4500 ten minutes later with no gameplay. Surely this should be an instant red flag for money laundering? My max deposit is £35 and always via the same method. The funds came from somewhere but definitely not from me. Then I discovered PP no longer have a live chat, their help now opens a betfair login which I don't have and there is no easy way to contact them. Eventually I decided to reply to an email (dated January) from their security team explaining what was going on with my account and asked for an urgent response. Almost 24hrs later, no contact.
I imagine I will be accused of money laundering and have my account closed at some point in the near future but honestly don't know what to do. The £500 is still sitting in my account and I haven't played on site since.
EDIT: Just received an email from PP saying that I cannot use the security team email I replied to and redirecting me to the betfair log in. There are some major security issues happening here and I can't even communicate with them. This is the only site I have ever had security issues with.
Yesterday I logged in to see I had a balance of £500 and not the measly 27p it should have been. A quick check in my transactions showed a deposit of £5000 followed by a withdrawal of £4500 ten minutes later with no gameplay. Surely this should be an instant red flag for money laundering? My max deposit is £35 and always via the same method. The funds came from somewhere but definitely not from me. Then I discovered PP no longer have a live chat, their help now opens a betfair login which I don't have and there is no easy way to contact them. Eventually I decided to reply to an email (dated January) from their security team explaining what was going on with my account and asked for an urgent response. Almost 24hrs later, no contact.
I imagine I will be accused of money laundering and have my account closed at some point in the near future but honestly don't know what to do. The £500 is still sitting in my account and I haven't played on site since.
EDIT: Just received an email from PP saying that I cannot use the security team email I replied to and redirecting me to the betfair log in. There are some major security issues happening here and I can't even communicate with them. This is the only site I have ever had security issues with.
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