Resolved PAB QT?

DaveG39

Registered
Joined
Jul 20, 2009
Location
Glendale,CA,USA
Can I? or is that only for casinos? The other day I made the "mistake" of logging into QT while on vacation, on a borrowed laptop, using hotel wifi. It didn't help I mistyped my username and/or password the first time. Long story short, there's a security hold on my account pending verification of my ID. I sent my docs but was told they were rejected. I asked why and have yet to get a response. I have several hundred dollars sitting in my account that I need to wire back to my bank. Any help/advice would be appreciated.
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
They usually respond in about 5 days..and will probably ask for more documents...I also was closed down until I resent more documentation just as a precaution...I was on the hotel wi-fi and logged in...and that was that..CLOSED account..I guess it was for security purposes...

It does scare you, but it will work out most of the time. Give it a few days..go to live chat , they might be able to help also..

.
 

SlotMonster

Twitch Streamer - Affiliate
webmeister
Joined
Apr 2, 2007
Location
Belarus
Hello, DaveG39
Maybe you should wait until their Security dep. gives you an explanation why they rejected your IDs? By the way, maybe you can just call them and ask for support?
 

DaveG39

Registered
Joined
Jul 20, 2009
Location
Glendale,CA,USA
They usually respond in about 5 days..and will probably ask for more documents...I also was closed down until I resent more documentation just as a precaution...I was on the hotel wi-fi and logged in...and that was that..CLOSED account..I guess it was for security purposes...

It does scare you, but it will work out most of the time. Give it a few days..go to live chat , they might be able to help also..

.

It only took them 24hrs to tell me my docs were no good, figures. I'm not sure what I'm gonna do though because I don't have any other proof of identity than what I gave (ie no passport). Live chat is no help as they don't deal with security/identity issues, or so I was told.
 

rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
It only took them 24hrs to tell me my docs were no good, figures. I'm not sure what I'm gonna do though because I don't have any other proof of identity than what I gave (ie no passport). Live chat is no help as they don't deal with security/identity issues, or so I was told.

Might sound stupid but take a picture of yourself and the passport in your hand and any thing else you sent at least they will know your trying
all you can :confused:
 

Stovetopp

Senior Member
MM
Joined
Jul 11, 2008
Location
On the Beach
QT is a joke although I use them exclusively with NETSPEND and I have no complant about receiving funds etc
But I had registered 2 other credit cards...Now one of them has renewed because of expiration date so tried to tell QT Well, they wanted my life history so I said screw it its a blessing in disguise so don't use that cc anymore. Will be interesting when the netspend card expires and I get a new one with a new date and a new cvv number
Furthermore my original bank was bought out but everything is the same But dread the bureaucracy I have to go through to tell them of the name change...Apparently, it makes no differencethough, since the routing number and account number is the same
Wish they would use some common sense!






1
 

DaveG39

Registered
Joined
Jul 20, 2009
Location
Glendale,CA,USA
Can I? or is that only for casinos? The other day I made the "mistake" of logging into QT while on vacation, on a borrowed laptop, using hotel wifi. It didn't help I mistyped my username and/or password the first time. Long story short, there's a security hold on my account pending verification of my ID. I sent my docs but was told they were rejected. I asked why and have yet to get a response. I have several hundred dollars sitting in my account that I need to wire back to my bank. Any help/advice would be appreciated.

Follow up. QT won't except my driver's license (the same one I used to get my account @Inetbet in the first place) as ID, but refuses to tell me why. So, I am now in the process of applying for a passport in the hopes that will appease them. I hope the don't decide to close my account, and confiscate my funds, before I can get it.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Can I? or is that only for casinos?

Normally we handle player and affiliate complaints but there's nothing excluding a PAB against something like QT.

That said we've not had a lot of success with such PABs in the past, at least I haven't. What we get back is either "don't talk to 3rd parties" or "customer has been informed of what is required, talk to them". Not overly helpful. Then again it is financial stuff so ... :rolleyes:
 

DaveG39

Registered
Joined
Jul 20, 2009
Location
Glendale,CA,USA
Normally we handle player and affiliate complaints but there's nothing excluding a PAB against something like QT.

That said we've not had a lot of success with such PABs in the past, at least I haven't. What we get back is either "don't talk to 3rd parties" or "customer has been informed of what is required, talk to them". Not overly helpful. Then again it is financial stuff so ... :rolleyes:

Thanks Max. That's about what I thought. They told me what to do (get a passport), they've just failed to justify, to my satisfaction, why I need it given what they have already (my driver's license, which they originally told me would be sufficient). I just hope they don't decide to close my account before I can get it. :(
 

lnspin

Senior Member
webmeister
Joined
Mar 23, 2005
Location
WorldWide
Thanks Max. That's about what I thought. They told me what to do (get a passport), they've just failed to justify, to my satisfaction, why I need it given what they have already (my driver's license, which they originally told me would be sufficient). I just hope they don't decide to close my account before I can get it. :(

Ask them if you can go to a notary and have a copy of your license notarized.
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
Ask to see their identification and then refuse to accept it.... Maybe you should get your money first. :rolleyes:
 

DaveG39

Registered
Joined
Jul 20, 2009
Location
Glendale,CA,USA
Follow up. QT won't except my driver's license (the same one I used to get my account @Inetbet in the first place) as ID, but refuses to tell me why. So, I am now in the process of applying for a passport in the hopes that will appease them. I hope the don't decide to close my account, and confiscate my funds, before I can get it.

Sorry for the bump, but I wanted to let you all know how this turned out. Good news, QT accepted my passport, so, I was able to get my money out. (minus the nearly $200USD I had to pay to get the passport). Bad news, I've been blacklisted and won't be able to open another account @ QT. This leaves me with no suitable withdrawal method (EWX is to expensive, Inetbet won't send checks to mthe US and wires are restricted, not to mention dangerous given the current banking climate). So, I guess I'm done.
 

Stovetopp

Senior Member
MM
Joined
Jul 11, 2008
Location
On the Beach
Sorry for the bump, but I wanted to let you all know how this turned out. Good news, QT accepted my passport, so, I was able to get my money out. (minus the nearly $200USD I had to pay to get the passport). Bad news, I've been blacklisted and won't be able to open another account @ QT. This leaves me with no suitable withdrawal method (EWX is to expensive, Inetbet won't send checks to mthe US and wires are restricted, not to mention dangerous given the current banking climate). So, I guess I'm done.

So why were you blacklisted? I have been with QT now for almost a year and have had no problems Could you elaborate , please! I am gwettoing scared as hell reading this forum
 

DaveG39

Registered
Joined
Jul 20, 2009
Location
Glendale,CA,USA
So why were you blacklisted? I have been with QT now for almost a year and have had no problems Could you elaborate , please! I am gwettoing scared as hell reading this forum

They won't tell me why, just that they are going to close my account once th funds in it have been withdrawn and that I will not be allowed to open a new one. I assume it is becuase they have dubbed me an unacceptable sercurity risk due to the reasons outlined in this thread.
 
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