Orbital Casino ~ Words of Caution

[jewelsp]

I saw a promo for Orbital Casino with
extra $$ if I told them I was recommended
from a site.

So, I wound up with $60.00 free, and a 100%
match of my deposit. ($50.00). Well, I played
and played, turned it off, came back on the
next day, played and played. And I realized
that my winnings were not ALL being deposited
back into my account.

So I did a "test" run on the slots. Sure enough,
I was shorted $2.00 of my winnings. Seven days
ago, I sent Orbital an e-mail informing them of
this, and that I would like to know what was
going on. I estimate that about $50.00 at least
had gone down the drain this way--No Response.

I tried writing them on their Casino mail, and
was sent a message, "undeliverable".

I got Robert from gambling.com involved, and HE
tried writing them several times--Nothing.

He tried calling them--No Answer.

I wrote the president of Oribtal two days ago
forwarding previous correspondence--NOTHING.

Robert recommended I cash out immediately.
So I did. My money disappeared ($145.75)
and I have received no confirmation of ANY
kind of this transaction, nor have I heard
BOO from Orbital.

Any recommendations? Suggestions?

Mel

 

[jewelsp]

oops... my e-mail for contact is
jewelsp@usa.net

Thanks!!

 

[jetset]

You've done everything you could before going public with this and that was wise. If you are a member of the OPA I would now submit an official complaint against these guys. If Orbital has an Interactive Gambling Council (IGC) logo on site then I would also go to the IGC site and submit a formal online complaint to them too.

Gambling Grumbles was also a good stop on the way.

 

[The Dude]

Hi jewelesp,

I've also got involved. Let's hope we'll hear something soon.

Bryan

 

[The Dude]

And yes, I'm already receiving some responses. I hope to have this clarified soon.

Bryan

 

[The Dude]

Just received this cc message from Orbital Casino:


Dear customer,

As Orbital Casino's customer service specialist, I welcome this opportunity to address your query.

It is most unusual that you have not received a response to your query that you submitted to us. I retrieved all correspondence to and from our casino support desk and am concerned to hear that you think that we are not responding or are unavailable. I'm attaching the response sent from our support center to your initial query [response.txt]. We do not have record of any other email being sent from your email address to our support center regarding this particular query. We also are not able to retrieve correspondence and conduct the necessary follow-up unless we have the email address of the person submitting correspondence to us. If you could kindly supply Robert from Gambling.com's email address, we'll gladly track his emails to us and find out where the irregularities occurred and conduct the appropriate follow-up. It is most unusual that your emails are bouncing as our mailing servers are fully operational. Please submit future queries directly to me (luke@orbitalcasino.com) where they will be met with the attention that they deserve if you still experiencing difficulties mailing support@orbitalcasino.com.

In order for us to investigate play queries quickly, we appreciate transaction numbers of the play in question. However, it seems our response did not reach you. I hope I'll be able to resolve this query for you speedily and to your satisfaction now. I've isolated the transactions that match the one that you are querying: transaction numbers xxxxxx, xxxxxx, xxxxxx, xxxxxx and xxxxxx on Jackpot Express The results of each of these spins follows.

xxxxxx:
Coins Bet: 5
Coin Size: $0.25
Total Wagered: $1.25

Opening Balance: $140
Wagered: $1.25
Pay-out: $1.00
Closing Balance: $139.75

xxxxxx:
Coins Bet: 5
Coin Size: $0.25
Total Wagered: $1.25

Opening Balance: $139.75
Wagered: $1.25
Pay-out: $3.50
Closing Balance: $142.00

xxxxxx:
Coins Bet: 5
Coin Size: $0.25
Total Wagered: $1.25

Opening Balance: $142.00
Wagered: $1.25
Pay-out: $2.00
Closing Balance: $142.75

xxxxxx:
Coins Bet: 5
Coin Size: $0.25
Total Wagered: $1.25

Opening Balance: $142.75
Wagered: $1.25
Pay-out: $2.00
Closing Balance: $143.50

xxxxxx:
Coins Bet: 5
Coin Size: $0.25
Total Wagered: $1.25

Opening Balance: $143.50
Wagered: $1.25
Pay-out: $3.50
Closing Balance: $145.75

I hope that this information helps you reconcile your records and see how your play resulted in the final balance of $145.75. If there is any other information that you can provide to me in this regard to ensure that your query is answered thoroughly, please let me know. I am also more than willing to provide you with the results of those individual spins, should you require them.

I do apologize that it has seemed as though we have been unresponsive to your query. I hope that I'll be able to assist you in resolving it in its entirety and ask that you stay in correspondence until I have.

Thank you so much for your patience and understanding in this regard. I look forward to hearing from you.

Kindest regards,

Luke
Orbital Casino Customer Care
email: luke@orbitalcasino.com

 

[The Dude]

Just a side note: Shoulda come here first

~b