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Orbital Casino ~ Words of Caution

Discussion in 'Casino Complaints -- Archive through Dec 2001' started by jewelsp, Jun 21, 2001.

  1. jewelsp

    jewelsp Guest

    I saw a promo for Orbital Casino with
    extra $$ if I told them I was recommended
    from a site.

    So, I wound up with $60.00 free, and a 100%
    match of my deposit. ($50.00). Well, I played
    and played, turned it off, came back on the
    next day, played and played. And I realized
    that my winnings were not ALL being deposited
    back into my account.

    So I did a "test" run on the slots. Sure enough,
    I was shorted $2.00 of my winnings. Seven days
    ago, I sent Orbital an e-mail informing them of
    this, and that I would like to know what was
    going on. I estimate that about $50.00 at least
    had gone down the drain this way--No Response.

    I tried writing them on their Casino mail, and
    was sent a message, "undeliverable".

    I got Robert from gambling.com involved, and HE
    tried writing them several times--Nothing.

    He tried calling them--No Answer.

    I wrote the president of Oribtal two days ago
    forwarding previous correspondence--NOTHING.

    Robert recommended I cash out immediately.
    So I did. My money disappeared ($145.75)
    and I have received no confirmation of ANY
    kind of this transaction, nor have I heard
    BOO from Orbital.

    Any recommendations? Suggestions?

    Mel
     
  2. jewelsp

    jewelsp Guest

    oops... my e-mail for contact is
    This email is not visible to you.

    Thanks!!
     
  3. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    You've done everything you could before going public with this and that was wise. If you are a member of the OPA I would now submit an official complaint against these guys. If Orbital has an Interactive Gambling Council (IGC) logo on site then I would also go to the IGC site and submit a formal online complaint to them too.

    Gambling Grumbles was also a good stop on the way.
     
  4. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Hi jewelesp,

    I've also got involved. Let's hope we'll hear something soon.

    Bryan
     
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    And yes, I'm already receiving some responses. I hope to have this clarified soon.

    Bryan
     
  6. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Just received this cc message from Orbital Casino:


    Dear customer,

    As Orbital Casino's customer service specialist, I welcome this opportunity to address your query.

    It is most unusual that you have not received a response to your query that you submitted to us. I retrieved all correspondence to and from our casino support desk and am concerned to hear that you think that we are not responding or are unavailable. I'm attaching the response sent from our support center to your initial query [response.txt]. We do not have record of any other email being sent from your email address to our support center regarding this particular query. We also are not able to retrieve correspondence and conduct the necessary follow-up unless we have the email address of the person submitting correspondence to us. If you could kindly supply Robert from Gambling.com's email address, we'll gladly track his emails to us and find out where the irregularities occurred and conduct the appropriate follow-up. It is most unusual that your emails are bouncing as our mailing servers are fully operational. Please submit future queries directly to me (This email is not visible to you.) where they will be met with the attention that they deserve if you still experiencing difficulties mailing This email is not visible to you..

    In order for us to investigate play queries quickly, we appreciate transaction numbers of the play in question. However, it seems our response did not reach you. I hope I'll be able to resolve this query for you speedily and to your satisfaction now. I've isolated the transactions that match the one that you are querying: transaction numbers xxxxxx, xxxxxx, xxxxxx, xxxxxx and xxxxxx on Jackpot Express The results of each of these spins follows.

    xxxxxx:
    Coins Bet: 5
    Coin Size: $0.25
    Total Wagered: $1.25

    Opening Balance: $140
    Wagered: $1.25
    Pay-out: $1.00
    Closing Balance: $139.75

    xxxxxx:
    Coins Bet: 5
    Coin Size: $0.25
    Total Wagered: $1.25

    Opening Balance: $139.75
    Wagered: $1.25
    Pay-out: $3.50
    Closing Balance: $142.00

    xxxxxx:
    Coins Bet: 5
    Coin Size: $0.25
    Total Wagered: $1.25

    Opening Balance: $142.00
    Wagered: $1.25
    Pay-out: $2.00
    Closing Balance: $142.75

    xxxxxx:
    Coins Bet: 5
    Coin Size: $0.25
    Total Wagered: $1.25

    Opening Balance: $142.75
    Wagered: $1.25
    Pay-out: $2.00
    Closing Balance: $143.50

    xxxxxx:
    Coins Bet: 5
    Coin Size: $0.25
    Total Wagered: $1.25

    Opening Balance: $143.50
    Wagered: $1.25
    Pay-out: $3.50
    Closing Balance: $145.75

    I hope that this information helps you reconcile your records and see how your play resulted in the final balance of $145.75. If there is any other information that you can provide to me in this regard to ensure that your query is answered thoroughly, please let me know. I am also more than willing to provide you with the results of those individual spins, should you require them.

    I do apologize that it has seemed as though we have been unresponsive to your query. I hope that I'll be able to assist you in resolving it in its entirety and ask that you stay in correspondence until I have.

    Thank you so much for your patience and understanding in this regard. I look forward to hearing from you.

    Kindest regards,

    Luke
    Orbital Casino Customer Care
    email: This email is not visible to you.
     
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Just a side note: Shoulda come here first :)

    ~b
     

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