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Open letter to Jackpot Factory

Discussion in 'Online Casinos' started by catrina m, Jul 1, 2009.

    Jul 1, 2009
  1. catrina m

    catrina m Senior Member PABaccred

    Occupation:
    service
    Location:
    US of A
    Since you refuse to answer my emails I am posting an open letter to please close my account there. I do not care that I am USA and cannot reopen it.

    I have emailed Firstweb and asked that the account be closed and all I get are emails to not miss the "excitement"

    I won't miss it, I promise you I will not miss the excitement of watching my deposits get taken.

    If any rep is on board here please have the decency to close my account and stop emailing me. I do not wish to gamble with you anymore. That includes my all slots account also.

    Every casino claims to have the wishes of the customer put first.

    My wish is to have no means to play at your casino or group of casino's. OK?

    I tried to do this by email but was ignored. Maybe this will work. At least Inetbet responded quickly in closing my account.

    Thank You
     
    1 person likes this.
  2. Jul 2, 2009
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Again this rant highlights an ongoing problem with Jackpot Factory - IGNORED EMAILS.

    Players send the email to the correct address (I have to assume this). If they DON'T get a bounce, then it must have registered at their end as a valid destination address. Despite this, they can go unanswered, and even REPEATED emails go unanswered. The problem is intermittent, but no other casino group has so many "technical problems" with their email systems, yet JF upper management have NOT made any meaningful progress towards a solution for YEARS!!

    There are many, many, many, threads here about JF group ignoring emails from players. They may get apologies, excuses, yet this happens again and again. It is a bit like the "sorry" one gets from a mischievous child, shallow, without any real commitment to change, and you can be sure that "sorry" is needed again soon after, often for the same misdeed.
     

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