Ontario operators? (Licensed)

[slotmaster]

Finally!!! Hope this goes through for poker side of things.

Good news for Operators @Team.Videoslots @Mr Wild

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[slotmaster]

Finally!!! Hope this goes through for poker side of things.

Good news for Operators @Team.Videoslots @Mr Wild

You do not have permission to view link Log in or register now.

Spurred by meetings early this year with legal counsel working for NSUS, Ontario's regulators have come to agree that the current interpretation of Canada's online gambling laws is overly strict and that its players should be able to compete against those from other countries who participate from well-regulated gambling jurisdictions.

LOL! Ya we had and don't have an idea what we are doing and now realize we made regulations too strict.

 

[lockinlove]

Spurred by meetings early this year with legal counsel working for NSUS, Ontario's regulators have come to agree that the current interpretation of Canada's online gambling laws is overly strict and that its players should be able to compete against those from other countries who participate from well-regulated gambling jurisdictions.

LOL! Ya we had and don't have an idea what we are doing and now realize we made regulations too strict.

Wow that would be great. I miss playing on pokerstars against the world. You could buy in for $5 and play against like 5000 people. Was so fun and cheap.

 

[slotmaster]

@Team.Videoslots you're new geo location in browser is getting stuck in the cashier screen so can't withdraw or do anything.

actually when hit deposit it goes to this screen and is frozen even though am logged in but this is what pops up when you hit deposit.

 

[Sonict]

I also have issues with the new geocomply inbrowser, @slotmaster

Been in a PM with @Team.Videoslots about it.

Right now, it seems to be working fine in terms of playing slots.

 

[slotmaster]

I also have issues with the new geocomply inbrowser, @slotmaster

Been in a PM with @Team.Videoslots about it.

Right now, it seems to be working fine in terms of playing slots.

ah thanks, ya was worried about playing slots with it, whew good to know

 

[Vegasbum]

I was getting booted out as soon as I started to play. Sent many emails and they just said they were looking into it. I gave up after 3 days and withdrew my moeny. Their first solution was the usual empty cache . I told them I emptied my cache, used 3 different web browsers, tried incognito, tried my home computer, tablet and iphone and nothing worked. I told them I play at 5 casinos regular and this is the only one to give me problems. They were no help so I just left their site.

 

[Jasminebed]

@Team.Videoslots you're new geo location in browser is getting stuck in the cashier screen so can't withdraw or do anything.

actually when hit deposit it goes to this screen and is frozen even though am logged in but this is what pops up when you hit deposit.

View attachment 200865

Have you cleared your cache and cookies? This is their answer to everything. I noticed it a couple of nights ago, I no longer play regularly, so not sure when they changed. I did usual cache, cookies, restart browser prior to contacting support. I tried again last night but this time informed LiveChat there's an issue, even provided a screenshot of the geolocation trying to load. Today's email did not address the issue at all, just that I was having trouble logging in. I have no issues logging in, and the prior evening even played s couple of spins with a small balance I had
@Team.Videoslots

 

[Team.Videoslots]

Hi @Jasminebed ,

We can understand how frustrating it can be mentioning the same troubleshooting steps, however, in today's technology, such troubleshooting is required to confirm that no issues are happening from your devices/browsers, especially when there are no planned maintenances, or scheduled downtimes. Without having the full picture, we won't be able to investigate the technical issue properly.

We hope you can understand. Support agents would not have any indication of whether troubleshooting steps were done prior to you reporting this issue, unless you already state so to them.

We have gotten back to you via Email regarding this matter however to be able to check and assist you further. Geocomply performed some maintenance recently which, unfortunately, caused some issues with logging in whilst this was ongoing. This has been fixed ever since however, so this could be an isolated case, which we'll be more than happy to check and assist you further with.

Please do not hesitate to get in touch with us via a DM if you need further assistance.

Kind regards,
Team Videoslots

 

[slotmaster]

Hi @Jasminebed ,

We can understand how frustrating it can be mentioning the same troubleshooting steps, however, in today's technology, such troubleshooting is required to confirm that no issues are happening from your devices/browsers, especially when there are no planned maintenances, or scheduled downtimes. Without having the full picture, we won't be able to investigate the technical issue properly.

We hope you can understand. Support agents would not have any indication of whether troubleshooting steps were done prior to you reporting this issue, unless you already state so to them.

We have gotten back to you via Email regarding this matter however to be able to check and assist you further. Geocomply performed some maintenance recently which, unfortunately, caused some issues with logging in whilst this was ongoing. This has been fixed ever since however, so this could be an isolated case, which we'll be more than happy to check and assist you further with.

Please do not hesitate to get in touch with us via a DM if you need further assistance.

Kind regards,
Team Videoslots

Video slots are correct in this, but it is not an isolated case as seen by what 4 of us have posted. I shall try again or do troubleshooting some more but it is a big deal if it is happening on the cashier screen and can't deposit or play at all.

 

[slotmaster]

I quickly checked last night and just now and everything seems to be good, can get into cashier screen but that's all I did so take this with a grain of salt as I have not tried to spin on a slot.

I did nothing , just started working when I checked again last night. lol

 

[Team.Videoslots]

Hi @slotmaster

We understand that it's a big deal but this is exactly where troubleshooting helps us to pinpoint the issue.

GeoComply had some maintenance, which was the original cause of the issues earlier this week. But such a maintenance, or even change to their service, can break things from our end. All the bits of information can help us to identify and fix the possible issues.

Customer support's clear your cookies and cache, also, may sound just a repeating thing, but it do have a real purpose. Cookies contains your session information, and if something has changed in the service during your session, it may not be any longer compatible with the new system. Same goes with cache, it contains copy of commonly loaded pages, as well scripts, apps and other stuff that can become obsolete, and not compatible with new service. When this happens, it can break things.

Obviously, the issue can also be in our system. But then it's equally important to find out what has changed, and when issue is encountered, so that our customer support, as well as us, can provide the information to our developers, who will then try to figure out what is wrong. Each bit of information, is a piece in a larger puzzle.

Sometimes, it may seem to customer that they did nothing and everything just started to work again. But in reality, there was likely lots of people involved to fix the issue in the background.

We truly appreciate all the feedback and information from our customers to make things work like they should.

If you are still experiencing issues, please do let us know.

Kind regards,
Team Videoslots

 

[slotmaster]

Yes I am just saying I did not do anything yet and well aware it was the company, I did get logged out while playing though as thought would try a few spins and sure enough got logged out in play.

 

[lockinlove]

Make sure you are checking RTP. Some of these Canadian casinos are going full dirt bag mode.

Luckydays running 91% rtp on playngo
93% rtp on Blueprint gaming
94% on prags and hacksaw.

 

[Jasminebed]

Tonight has been quite remarkable. I have lots of screenshots should I need them.

BetMGM has a promo...bet $1 min and win on all four bonuses in same calendar day, share in $5000 prize pool.

Perhaps I was the only one to read Terms and Conditions? I seem to be the sole winner of a $5K bonus, 10x wagering.

$20K cashout. I sure hope.

Edit. Paid in under 30 mins

 

[slotmaster]

Woohooo! Fanduel starting to get Konami games! 3 All aboard slots and cobra hearts! Which I like if you can get free games and the multipliers that is.

 

[slotmaster]

OMG! BetMGM just added Buffalo Gold Revolution!

 

[slotmaster]

1st free spins, lil tough to hit them and collect gold heads so far

 

[mulven]

I believe nolimit city is available in ontario but not the rest of canada

 

[slotmaster]

@Team.Videoslots

Danger high voltage 2 by btg going to be added for Ontario?

 

[armster]

I believe nolimit city is available in ontario but not the rest of canada

It is but most of the casinos are running them on lowered RTP. The new Tooniebet has them at 92%. Utter trash

 

[mulven]

It is but most of the casinos are running them on lowered RTP. The new Tooniebet has them at 92%. Utter trash

oof thats a shame. I wonder if the rest of canada will ever get them, maybe in time to play Big Black Cock. Still can't believe they are releasing a slot called that, well actually I can believe it because they are they only provider that can get away with it.