Online Casino Cheating Me _ Do I have a claim?

jotave5555

Newbie member
Joined
Jun 4, 2018
Location
United States
I recently joined an online gambline site, i deposited money into it, won some money on that account then requested a withdraw through bitcoin. While my withdraw was pending, the site didnt allow me to play so I created another account and deposited money into there and went up and down and came out on top. Now they're telling me that I "frauded" them by having two accounts, and disabled my account and aren't returning anything to the second account. Not even the deposits. What should I do?
 

jotave5555

Newbie member
Joined
Jun 4, 2018
Location
United States
It's because I just opened it so there wasn't any verification process. You think I cant even get my money back, that's unjust enrichment
 

goatwack

I’ll have the cleavage, I mean the special
CAG
Joined
Aug 29, 2012
Location
Londonia
Was it not possible to play at another site while that withdrawal was being processed, to get one's gambling fix?
 

jotave5555

Newbie member
Joined
Jun 4, 2018
Location
United States
In retrospect now yes i couldve played elsewhere, but didn't think too much into it. I guess I understand them keeping the wins/losses but there really isnt anything I could do about the deposits?
 

goatwack

I’ll have the cleavage, I mean the special
CAG
Joined
Aug 29, 2012
Location
Londonia
In retrospect now yes i couldve played elsewhere, but didn't think too much into it. I guess I understand them keeping the wins/losses but there really isnt anything I could do about the deposits?
Well, if the deposits were small in comparison to the withdrawal amount, you'd think common sense prevails and they refund that and void your winnings?

They'll likely wonder why anyone would sabotage their own withdrawal like that, and would see that you stand to gain nothing from this venture. But that would surely be at the casino's discretion.....

Question is can casinos confiscate deposits as such? I'd like to know myself actually! :cool:
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
multiple accounts = game over dude.
maybe next time read the casino t&c's as all reputable casinos I know of do not allow multiple accounts.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
but taking my money is unjust enrichment from an honest mistake
as to whether youre entitled to your deposit back, there's others more qualified than I....
as to the honest mistake, let's be fair: you physically and consciously had to click that you read, understood and agreed to the casino terms. The fact you neither read nor understood them, is entirely on you.

Take it as a learning lesson: read the Ts and Cs and never, ever, open multiple accts.
 

jotave5555

Newbie member
Joined
Jun 4, 2018
Location
United States
By now I’ve obviously read the T&C’s and in it it says that each player can only have one account which I understand. (Even though at the time I didn’t because the site let me make another one). However under that line of only allowing one account it says that players with multiple accounts should contact an agent and that exactly what I did. I was the first to reach out to them and let them know of my situation. That I had an account and while waiting for a withdraw to happen it didn’t let me deposit new funds, so I made a new account and deposited funds in there. So yes I had two accounts but there was no attempt of fraud. I only used one at a time.
 

ReggieMac

Experienced Member
Joined
May 17, 2017
Location
UK
If the need to keep playing was so great why did you not simply just reverse your initial withdrawal and carry on playing with that, or am I missing something? :confused:
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
When I first started playing online a few years ago I did not know a lot about casinos. I used to read all the T&C's over and over before I actually joined. :oops:

My best move was coming to CM where I have learnt a lot and still learning :)

I hope you will have better understanding next time, you live and learn I guess.

I wish you a lot of luck and no more multiple accounts for your sake :cheers:
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
FWIW if you came to me with that issue I'd tell you the same as what the others have said: you stabbed yourself in the back by creating that second account.

Is it wrong for them to keep your deposits? Not really, because they've got every right to discourage you -- and others -- from creating multiple accounts. If there was nothing to lose then everyone would take their chances "just in case" they could get away with it.

I'd say "live and learn", sooner is better.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
If the need to keep playing was so great why did you not simply just reverse your initial withdrawal and carry on playing with that, or am I missing something? :confused:

The OP mentioned that the site did not allow him to play after his withdrawal - probably because his account had to be verified? In any case, that's a sure sign you cannot play there and creating a second account is, sorry, a rather silly move to circumvent that...
 
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