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Online Casino Cheating Me _ Do I have a claim?

Discussion in 'Online Casinos' started by jotave5555, Jun 4, 2018.

    Jun 4, 2018
  1. jotave5555

    jotave5555 Newbie member

    Location:
    United States
    I recently joined an online gambline site, i deposited money into it, won some money on that account then requested a withdraw through bitcoin. While my withdraw was pending, the site didnt allow me to play so I created another account and deposited money into there and went up and down and came out on top. Now they're telling me that I "frauded" them by having two accounts, and disabled my account and aren't returning anything to the second account. Not even the deposits. What should I do?
     
  2. Jun 4, 2018
  3. Gambulaah

    Gambulaah Newbie member PABinit

    Location:
    Oslo
    You screwed yourself, never heard of a site that allow multiple accounts
     
    dionysus likes this.
  4. Jun 4, 2018
  5. jotave5555

    jotave5555 Newbie member

    Location:
    United States
    It's because I just opened it so there wasn't any verification process. You think I cant even get my money back, that's unjust enrichment
     
  6. Jun 4, 2018
  7. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    As above, I'd say youre s.o.l.
    never heard of a casino doesnt have in their Ts and Cs about multiple accts
     
    maxd likes this.
  8. Jun 4, 2018
  9. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Was it not possible to play at another site while that withdrawal was being processed, to get one's gambling fix?
     
  10. Jun 4, 2018
  11. jotave5555

    jotave5555 Newbie member

    Location:
    United States
    In retrospect now yes i couldve played elsewhere, but didn't think too much into it. I guess I understand them keeping the wins/losses but there really isnt anything I could do about the deposits?
     
  12. Jun 4, 2018
  13. Lincolnuk

    Lincolnuk Senior Member MM

    Occupation:
    Company owner
    Location:
    Lincolnshire
    2 accounts.....Thats a game over aint it
     
  14. Jun 4, 2018
  15. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Well, if the deposits were small in comparison to the withdrawal amount, you'd think common sense prevails and they refund that and void your winnings?

    They'll likely wonder why anyone would sabotage their own withdrawal like that, and would see that you stand to gain nothing from this venture. But that would surely be at the casino's discretion.....

    Question is can casinos confiscate deposits as such? I'd like to know myself actually! :cool:
     
    Mouche12, Borgie and adamtheaddict like this.
  16. Jun 4, 2018
  17. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    multiple accounts = game over dude.
    maybe next time read the casino t&c's as all reputable casinos I know of do not allow multiple accounts.
     
  18. Jun 4, 2018
  19. jotave5555

    jotave5555 Newbie member

    Location:
    United States
    i understand now that they don't doesnt refunding my deposits and keeping my winnings seam fair?
     
  20. Jun 4, 2018
  21. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    to be fair, from their standpoint, you commiteed fraud at the worst, and breached the terms and conditions you agreed to, at the least
     
  22. Jun 4, 2018
  23. jotave5555

    jotave5555 Newbie member

    Location:
    United States
    but taking my money is unjust enrichment from an honest mistake
     
  24. Jun 4, 2018
  25. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    as to whether youre entitled to your deposit back, there's others more qualified than I....
    as to the honest mistake, let's be fair: you physically and consciously had to click that you read, understood and agreed to the casino terms. The fact you neither read nor understood them, is entirely on you.

    Take it as a learning lesson: read the Ts and Cs and never, ever, open multiple accts.
     
    goatwack likes this.
  26. Jun 5, 2018
  27. jotave5555

    jotave5555 Newbie member

    Location:
    United States
    By now I’ve obviously read the T&C’s and in it it says that each player can only have one account which I understand. (Even though at the time I didn’t because the site let me make another one). However under that line of only allowing one account it says that players with multiple accounts should contact an agent and that exactly what I did. I was the first to reach out to them and let them know of my situation. That I had an account and while waiting for a withdraw to happen it didn’t let me deposit new funds, so I made a new account and deposited funds in there. So yes I had two accounts but there was no attempt of fraud. I only used one at a time.
     
  28. Jun 5, 2018
  29. ReggieMac

    ReggieMac Experienced Member

    Occupation:
    Senior Software Developer
    Location:
    UK
    If the need to keep playing was so great why did you not simply just reverse your initial withdrawal and carry on playing with that, or am I missing something? :confused:
     
  30. Jun 5, 2018
  31. Lincolnuk

    Lincolnuk Senior Member MM

    Occupation:
    Company owner
    Location:
    Lincolnshire
    How long was it after that you made your 2nd account and did you take any Bonus on them?
     
  32. Jun 5, 2018
  33. mina1929

    mina1929 Senior Member

    Occupation:
    Food Catering
    Location:
    World
    When I first started playing online a few years ago I did not know a lot about casinos. I used to read all the T&C's over and over before I actually joined. :oops:

    My best move was coming to CM where I have learnt a lot and still learning :)

    I hope you will have better understanding next time, you live and learn I guess.

    I wish you a lot of luck and no more multiple accounts for your sake :cheers:
     
    Betreels Casino likes this.
  34. Jun 5, 2018
  35. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    FWIW if you came to me with that issue I'd tell you the same as what the others have said: you stabbed yourself in the back by creating that second account.

    Is it wrong for them to keep your deposits? Not really, because they've got every right to discourage you -- and others -- from creating multiple accounts. If there was nothing to lose then everyone would take their chances "just in case" they could get away with it.

    I'd say "live and learn", sooner is better.
     
    dionysus likes this.
  36. Jun 5, 2018
  37. Gaz237

    Gaz237 Senior Member MM

    Occupation:
    Retired
    Location:
    chelmsford UK
    Did you take another welcome bonus with the 2nd acoount?
     
  38. Jun 5, 2018
  39. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    The OP mentioned that the site did not allow him to play after his withdrawal - probably because his account had to be verified? In any case, that's a sure sign you cannot play there and creating a second account is, sorry, a rather silly move to circumvent that...
     

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