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Omnicasino.com \ account closure

Discussion in 'Casino Complaints - Non-Bonus Issues' started by ASPNet, Nov 24, 2014.

    Nov 24, 2014
  1. ASPNet

    ASPNet Dormant account

    Occupation:
    IT company
    Location:
    australia
    Good afternoon,

    Have an issue with omnicasino. Account name xxxxxxxx

    Made deposit using MasterCard.Won nice amount at slot games. After having chat with support agents and they advised to send documents prior withdrawal. After sending documents for verification - they closed account telling photos it not clear. Shots was taken with good camera and all information are clearly visible. They don't make any comments and suggestions for solve problem.

    Hope you will assist in this.
     
    Last edited by a moderator: Nov 24, 2014
  2. Nov 24, 2014
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    There are specific ways to post complaints - please comply with our forum rules. Also, never post your casino account names in public unless you don't mind having your account hacked.
     
  4. Nov 25, 2014
  5. ASPNet

    ASPNet Dormant account

    Occupation:
    IT company
    Location:
    australia
    Problem with omnicasino

    Ok, i understand.

    I try to send private message to omni stuff here, but seems they are not visiting forum for long time.
    How can i get help about this issue? Do I need to write somewhere else?
     
  6. Nov 25, 2014
  7. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    Their rep was online nov 13:

    http://www.casinomeister.com/forums/member.php?u=35301

    First, send that PM to the rep. Wait at least 48 business hours for an answer. I think you will have an answer by then.

    If the reps answer doesn't please you, you might do a PAB here at Casinomeister. But, as said, follow the procedure suggested.
     
  8. Nov 28, 2014
  9. ASPNet

    ASPNet Dormant account

    Occupation:
    IT company
    Location:
    australia
    Seems casino rep don't care about my request.

    who can I do PAB?
     
  10. Nov 28, 2014
  11. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany

    You can submit you PAB here: http://www.casinomeister.com/problems.php

    Make sure! you first read and fully understand the procedure (read the faq), then submit your pab.

    All the best...
     
    2 people like this.
  12. Nov 28, 2014
  13. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    Didn't he reply? :confused:

    He has been online today.
     
  14. Nov 28, 2014
  15. Adam FocalClick

    Adam FocalClick Dormant account

    Occupation:
    H/O Acquisition
    Location:
    TLV
    Hi All,

    I have replied to this player.

    I was waiting to hear back from my customer support management before I replied so I could come back with answers.



    All the best,

    Adam
     

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