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Resolved Omni Casino

Hi Everyone,

Thank you all for the positive comments made in response to the action taken by Omni Casinos management.

We all receive a type of service on a daily basis, whether it be purchasing goods or in this case wagering online. Its only when there’s a mishap that the service we engage in is tested to deliver an outcome which is fair and satisfactory.

This is then how we naturally judge whether or not to engage in that service again.

Our ongoing policy is to provide each of our casino members with a level of service we can be proud of and would expect ourselves.

Should anyone have any questions or enquiries about Omni Casino, please don’t hesitate to contact support or contact us here.

Wishing you all a very pleasant and enjoyable weekend.

Warm Regards,

Elliott.
 
Well Done Omni,

I must say that your credibility rose 100% with the way this issue was handled. I am glad that you show the integrity that this industry lacks so much and have elevated your service to another level.

Big Thumbs Up :thumbsup:

Nate
 
I just hope other casinos follow Omni's lead and try to reinstate balances back to what they were before the casinos goofed up. We often hear casinos say 'well we cant do anthing though it was our fault originally as the player played back the funds out of their own accord'. They seem to forget they misguided the player in the first place and the player is literally 'forced' to play it all back.

How about an award to Omni like'Best Casino of the month' for the way this issue was handled.
 
great to hear!

I just opened an account yesterday with them without reading this thread. Now that I have, I feel even better about switching casino's!
 
Elliot I sent you a PM did you get it? I dont see a confirmation that I sent it anywhere
 
chuchu59 said:
I just hope other casinos follow Omni's lead and try to reinstate balances back to what they were before the casinos goofed up. We often hear casinos say 'well we cant do anthing though it was our fault originally as the player played back the funds out of their own accord'. They seem to forget they misguided the player in the first place and the player is literally 'forced' to play it all back.

How about an award to Omni like'Best Casino of the month' for the way this issue was handled.
Click to expand...


Agreed! :thumbsup: And an explanation of why Omni is being voted best casino of the month. Hopefully other casino's will take note and follow suit:cool:
 
On top: I've been paid in 48 hours. 1900 euros (look at my screen in the wrong thread...)

I really don't think other casinos could do better about my first complaint.

And about pending time for a Playtech it's utopia...

WTG OMNI !!!
 
Omni is the only Playtech I play at, and I have always feeled that they have great support and that they are taking good care of me. This is just another WOW .. I do hope more casinos learn from the best =)
 
Seventh777 said:
Aye well handled Omni :thumbsup:, time for a group hug, all the girlies stand close to me and all the guys surround Nate :p.
Click to expand...

Thanks Seventh777 :mad: - Not too close or I might cut some people up :D ...

chuchu59 said:
I wouldnt surround Nate. The Chinese characters in his headband suggests he is a martial arts expert.:p
Click to expand...

Thanks for WARNING the guys Chu... :thumbsup: ... I don't blame them as they don't understand Chinese...

I also won't want any of the girls coming too close or I might just uuhhmm 'Poke' them by mistake with my uuhmm Sword...

Nate
 
Nate said:
Thanks Seventh777 :mad: - Not too close or I might cut some people up :D ...
Click to expand...

There we go, cunning plan back on track :thumbsup:

Thanks for WARNING the guys Chu... :thumbsup: ... I don't blame them as they don't understand Chinese...

I also won't want any of the girls coming too close or I might just uuhhmm 'Poke' them by mistake with my uuhmm Sword...

Nate
Click to expand...

This is an all to often common occurrence when a head band slips and covers the eyes, thus rendering the wearer totally blind, but you will be safe girls (sort of :oops:) in my Kung Fu free, hugging safe zone :cool:.
 
So far I think Omni support is really good. Im processing a cashout today via check in the amount of $620. and I will report back on how that goes. Also think Nikki from your support team is super nice and usually quick to respond and Im sure she is very busy. Well done Nikki and if omni keeps this up I see them competing for top spot with Microgaming top casinos
 
I sent all my Id documents yesterday for a cashout. Nikki confirmed both via live chat and email that they recieved the documents. Now Ive gotten 2-3 emails asking for ID. I told them twice I already sent them and nikki confirmed it and they said they dont have it. Like seriously? I have to re-send all the stuff when I just sent it? Come on guys.
 
Jennifer said:
I sent all my Id documents yesterday for a cashout. Nikki confirmed both via live chat and email that they recieved the documents. Now Ive gotten 2-3 emails asking for ID. I told them twice I already sent them and nikki confirmed it and they said they dont have it. Like seriously? I have to re-send all the stuff when I just sent it? Come on guys.
Click to expand...

Hi Jen!
Glad you got lucky, and hope you get your cash pronto, but i must say that unfortunately, with a first time withdrawal it's practically
standard to be verified, in a longer process then it would take afterwards: there could be many reasons why they asked you for the same items, the most common would be that your attachments are having conversion issues, maybe they aren't clear enough, or aren't in the right format.. etc.
However, i suggest you stick to the emails or live chat with the casino, and give it at least three days before you post a complaint-ish remark at the forum:)
I have been in similar situations, and found it frustrating too, but got paid eventually.
Supposedly, after verification, any future withdrawal would be a lot quicker.
But if your looking for instant payouts, then my only advice is 3dice, as that is to date the only casino i experienced, which took absolutely no verification, an after requesting my first i had in in literally two minutes!
Just be patient and stay in touch with Nikki or whatever CS member your dealing with.
Good luck!
 
Last edited:
Hi Jennifer,

As mentioned in my reply to your private message, we will look into this for you and get back to you promptly (Today) with an update.

Congrats on the win! :)

Warm Regards,

Elliott.
 
Sorry Im not trying to be a bitch, honestly. As I just explained to you in PM, I uploaded all my ID and than uploaded it to you guys. After I got confirmation I sent it, I delete all that stuff off my computer. I dont like to have anything like that left around for other people to find. So I got a little frustrated that I would have to go back out, re-scan this stuff and re-upload it.

All ID documents are easy to see. I made sure of that.

Also, the only reason why I wrote this here is because your support just keeps saying they didnt get the documents..lol. I didnt really know what else to do aside from write you to grab your attention so hopefully I dont have to re-do all of this.

Thanks for your quick response.
 
thank god Nikki is working today!

I heart Nikki :thumbsup:

Hi Jennifer,



Yes we have received your documents, please disregard the email response from my colleague which stated that we did not receive them, this was an error.



I will update you further on your withdrawal shortly.



Regards,



Nikki
 
I recived my withdrawl today, about 24 hours after withdrawl - OMNI is great... BUT first withdrawl will usually take a little bit longer since you need to be verified and all that.
Once you are - you are in great hands for the future!
 
I got verified before I ever played there....now of course I can't win enough to cash out! :p

But yeah usually expect a little longer first WD if you're not already verified.
 
got my check in the mail today!

I also notice im top8 on the leaderboard for the $10k tourney with over 7,000 spins in pretty much a day and thats not including bets I made over $1.50. Spins add up fast
 

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