OMNI Casino wager req. carry over

[sweiger]

I signed up in december and played their december slot bonus and lost all. Didn't meet more than 22% of the wager requirement.
When I started playing the january bonus, I noticed that fulfilling the wager requirement counted towards the DECEMBER wager, and NOT january.
I asked their support if this could be right, she told me the terms says so:

(From their terms) :

"[1] Accounts receiving bonuses that include wagering restrictions will be required to fulfill those wagering requirements before the original deposit (up to the matched amount), the bonus amount, or any dervied winnings are available for withdrawal. Withdrawal prior to meeting the wagering requirements is not permitted."

This rule they interpret as: ALL WAGER REQUIREMENT MUST BE FULFILLED, INCLUDING THE REMAINING FROM PREVIOUS (LOST) BONUSES !!

They call it clear terms (at least the supportgirl did).
I call it a dirty trick!

Casinomeister, you should NOT list Omni as an accredited casino!

 

[cash4andy]

Don't see the problem, but I do think this is the stupidest term around.

They set themselves up with the scanario of I bust out with $2000 wagering to go.

Now I fancy playing casino an have 2 options
1/ Do I play elsewhere where i'm fine to cash out any winnings I make at any time?

2/ Do I play at omni/sands where I can't win a single penny unless I wager $2000 on eligible games only

Well go figure the bonus not disappearing costs them a customer because I'm not jumping through any loops for my next withdraw,

 

[me_and_ed]

I signed up in december and played their december slot bonus and lost all. Didn't meet more than 22% of the wager requirement.
When I started playing the january bonus, I noticed that fulfilling the wager requirement counted towards the DECEMBER wager, and NOT january.
I asked their support if this could be right, she told me the terms says so:

(From their terms) :

"[1] Accounts receiving bonuses that include wagering restrictions will be required to fulfill those wagering requirements before the original deposit (up to the matched amount), the bonus amount, or any dervied winnings are available for withdrawal. Withdrawal prior to meeting the wagering requirements is not permitted."

This rule they interpret as: ALL WAGER REQUIREMENT MUST BE FULFILLED, INCLUDING THE REMAINING FROM PREVIOUS (LOST) BONUSES !!

They call it clear terms (at least the supportgirl did).
I call it a dirty trick!

Casinomeister, you should NOT list Omni as an accredited casino!

I ran into this as well, they dont zero out, I had the manager contact me and said they do zero out, C/S say they dont, anyway it is a crap policy.

 

[sweiger]

I ran into this as well, they dont zero out, I had the manager contact me and said they do zero out, C/S say they dont, anyway it is a crap policy.

So much for "accredited casinos" nowadays...
A danish casinoportal I used to visit, used to list only fair casinos, then they started to list less-fair or even known rogue scammers. Lost a bunch of visitors and credability by prostituting themselves in that manner.
I sure hope that is not the case with this place?
Meister: You ought to REMOVE OMNI from accredited casinos IMNSHO !

 

[winbig]

I ran into this as well, they dont zero out, I had the manager contact me and said they do zero out, C/S say they dont, anyway it is a crap policy.

It sounds to me as if there's a miscommunication between mgmt and their support team.

Was this issue resolved, or are they still holding you to the previous WR?

I agree. If they're going to hold you to those WR, they need to be taken off the accredited list ASAP.

Too bad it's going to be next week before this is looked into - Bryan's at ICE

 

[sweiger]

Was this issue resolved, or are they still holding you to the previous WR?

I agree. If they're going to hold you to those WR, they need to be taken off the accredited list ASAP.

Too bad it's going to be next week before this is looked into - Bryan's at ICE

Not resolved, 'cause I didn't think I could gain much by complaining further. It must be the managements decision, since the wager for december lists as "active". Their system keeps track of the fullfilment, you can't withdraw even your deposit, so it is not just because some conehead at the casino thinks it should be that way.
Anyway I got this feeling about it: "OKAY! ... I wager REAL high on some slot, make or break, and if I hit, I'll wager the remaining on the lowest variance slot I can find, and cash out WAY more than they thought I would be able to.."
Lost all

 

[me_and_ed]

It sounds to me as if there's a miscommunication between mgmt and their support team.

Was this issue resolved, or are they still holding you to the previous WR?

I agree. If they're going to hold you to those WR, they need to be taken off the accredited list ASAP.

Too bad it's going to be next week before this is looked into - Bryan's at ICE

I am not sure, I closed my account after this fiasco, I know I busted out and went to redeposit, I found out I still had over $1000 in W/R, I posted a thread here regarding this, the manager then got back to me and said they do zero out, however when I contacted C/S they said they do not and the W/R still stood, that was enough for me.

 

[pangloss]

I
Casinomeister, you should NOT list Omni as an accredited casino!

I have said this before and will repeat it again here - it is much harder to get off the accredited list than it is to get on the list in the first place.

Again we have bonus complaints from the same old malefactors and for the same old reasons - it goes on and on and on with this crowd. They live a charmed life on this board and God knows why.


...

 

[me_and_ed]

I wonder why Frank is not clrarifying this thread?

 

[Rusty]

The real question is;
"What does it take to get on the accredited list?"
A definition would be most welcome.

 

[Mousey]

The real question is;
"What does it take to get on the accredited list?"
A definition would be most welcome.

From the Accredited Casinos Page :

How the choice is made: I will meet face to face with the persons managing the casino before it's listed on this site to ensure that the following criteria and standards are agreed upon.


They must be able to take care of any player issue swiftly and professionally
They must adhere to their own Terms and Conditions.
They must only use seals, banners, logos, etc. to which they are entitled.
They must have no affiliation with "fake" players' advocacy groups.
They must be willing to divulge information about their business.
They must have a clean history of fairness towards their customers.
They must not use spam as a marketing tool.
They must not accept bets from jurisdictions where it is considered unlawful.
They must be licensed in a jurisdiction that offers gambling licenses.* *Under special circumstances, I will endorse casinos located in Costa Rica. This endorsement is based mainly on the casino's history of professionalism and player satisfaction.

 

[Rusty]

I really must read more.
Thanks.

 

[sweiger]

Casinomeister, why is there no response from you on this matter?
Do you really think Omni "adheres to their own Terms and Conditions" when they interpret

"required to fulfill those wagering requirements before the original deposit (up to the matched amount), the bonus amount, or any dervied winnings are available for withdrawal."

as having to fulfill wager req. NO MATTER how many subsequent deposits it takes.

"Original deposit, the bonus amount, dervied winnings"

is clearly referring to ONE deposit(the original) + THE bonus where you have to fulfill the wager requirement...or what?

Casinomeister, do you really think Omni "adheres to their own Terms and Conditions" ??

 

[sweiger]

I guess the silence means nobody here gives a shit about omni casinos false, deceptive and ambigous terms... and the fact that the artists are listed here as an accredited casino

 

[Casinomeister]

I guess the silence means nobody here gives a shit about omni casinos false, deceptive and ambigous terms... and the fact that the artists are listed here as an accredited casino

Maybe because I don't read every post, and I also feel that most members here are capable of PMing the casino reps on their own without me having to constantly step in and show them how.
https://www.casinomeister.com/forums/members/

Have you done this yet, or are you just letting off steam?

If you are still not satisfied with the result, and you have what you feel is a legitimate complaint, then PAB here:
https://www.casinomeister.com/player-arbitration-pab/ and I'll look into this for you - not a problem.

I have said this before and will repeat it again here - it is much harder to get off the accredited list than it is to get on the list in the first place.

Where do you live, on Mars? Casinos are removed from the accredited section if they are not upholding the standards that are expected of them. Last year we saw the removal of two Playtech casinos, the MiniVegas group, and Mansion Casino for abysmal failures. You need to engage your brain before posting misinformation.

 

[sweiger]

My point is:

I can't stop a casino from interpreting their terms in such a way as to steal from the players. They just don't have MY business anymore.

But I CAN question why such T&C-artists are listed as an accredited casino on this site.
Still waiting for an answer to that...

 

[Casinomeister]

My point is:

I can't stop a casino from interpreting their terms in such a way as to steal from the players. They just don't have MY business anymore.

But I CAN question why such T&C-artists are listed as an accredited casino on this site.
Still waiting for an answer to that...

Fine - the answer is "let's check this out." If a casino is doing something that seems to be unfair, then let's address the issue and see if it can't be changed. I'll contact the casino to see what's up.

My question: has anyone PMd the casino rep? That's what the reps are here for. If you have PMd a casino rep, and they don't answer, then I need to be aware of this. Sometimes people are away on vacation, at a conference, or they don't work there anymore. "Frank" has been employed at Peak Entertainment for years and he's normally pretty responsive.

If no one has, then WTF? How do you expect any changes to be made or questions to be answered if no one - who has the power of change - knows about this?

Don't get me wrong, I'm not passing the buck or pushing aside your question. I just feel that sometimes the casino reps can give a more precise answer than I can since they are aware of the reasons why certain terms exist - or how they are working.

The bottom line is: I don't want any casinos listed here that don't meet Casinomeister standards. But in the same breath, I believe that fairness is a two way street. I need to ensure that all issues are answered satisfactorily before making any decisions.

 

[pangloss]

My point is:

I can't stop a casino from interpreting their terms in such a way as to steal from the players. They just don't have MY business anymore.

But I CAN question why such T&C-artists are listed as an accredited casino on this site.
Still waiting for an answer to that...

....because it is much harder to get off the accredited list than it is to get on it in the first place - proof positive in the eating. A water tight case one would think.

Just take your lumps Casinomeister without getting into the personal insults thanks. Learn to take a little bit of criticism every now and then without spitting the dummy - it's only a freaking good/bad casino list after all.


...

 

[winbig]

So one should pass judgement by only hearing one side of the story? That goes for anything, not just this issue.

 

[Casinomeister]

....because it is much harder to get off the accredited list than it is to get on it in the first place - proof positive in the eating. A water tight case one would think.

Just take your lumps Casinomeister without getting into the personal insults thanks. Learn to take a little bit of criticism every now and then without spitting the dummy - it's only a freaking good/bad casino list after all.


...

Sorry dude, as soon as you question my integrity that's when it's not a lump nor a criticism. I can handle criticism, but when it is based on fabrications or derived from BS then be prepared to receive a few lumps yourself.

Tell me, how is it harder to be removed from the accredited list? Please give me some examples. Give me a list of the casinos that I've added in the past twelve months and a list of the casinos that have been removed. Put your money where your mouth is, okay? And do me a favor and start a new thread with it.

 

[sweiger]

My question: has anyone PMd the casino rep? That's what the reps are here for. If you have PMd a casino rep, and they don't answer, then I need to be aware of this.

I don't know what PMd means, but if you mean if I did address the issue, then yes, I did speak to their support, asking what the f... they are up to (didn't use that terms though) The robo-rep from their support I spoke to, could only say "that is the way our terms is" and copy/pasted their aforementioned terms. I have no idea who to go to if I wanted to go deeper into the matter.
The software keeps track of the playtrough and had december month's remaining wager requirement set to "active" in combination with janurary WR, although I lost everything in december. So what good would it do to discuss their behavior further with them? It must be manager's decision to interpret their terms that way, right?

 

[sweiger]

That said, I still think this site is a great place for the players, and I do understand it takes a lot of work to do...

 

[Casinomeister]

I don't know what PMd means, but if you mean if I did address the issue, then yes, I did speak to their support, asking what the f... they are up to (didn't use that terms though) The robo-rep from their support I spoke to, could only say "that is the way our terms is" and copy/pasted their aforementioned terms. I have no idea who to go to if I wanted to go deeper into the matter.
The software keeps track of the playtrough and had december month's remaining wager requirement set to "active" in combination with janurary WR, although I lost everything in december. So what good would it do to discuss their behavior further with them? It must be manager's decision to interpret their terms that way, right?

PMd means Private Messaged. If you look here https://www.casinomeister.com/forums/groups/ you'll see a list of casino reps who can be contacted either by PM, email, or both. I hope that when members post complaints in the forum that they PM the casino rep as well to let them know that there is an issue being discussed.

I've already emailed him, so don't worry about it.

What good does it do to discuss behaviour you ask? It's important for managers to have some sort of feedback on what's going on. If something seems to be unfair, then the management needs to be aware of this. That's why we discuss things. Terms and conditions can always be modified to clarify or make things more player friendly. This won't happen if no one knows about it.

 

[Frank]

Hi,

I apologize for not responding to this earlier. I just spoke with customer support and they confirmed that you must meet past wagering requirements even if your balance went to $0. I need to investigate further but it appears that you must either meet the past wagering requirement or lose 2x your previous deposit (ie. deposit $100 in December - must lose $200 excluding the bonus). The latter doesn't make much sense to me so I need to contact some others about this. I was told this is a Cryptologic policy, not an individual licensee policy. Let me investigate further then get back to you. Please bear with me while I try to sort this out.

Regards,

Frank
www.omnicasino.com

 

[winbig]

I was told this is a Cryptologic policy, not an individual licensee policy. Let me investigate further then get back to you. Please bear with me while I try to sort this out.

Regards,

Frank
www.omnicasino.com

Thanks for the update; but if I ran a Crypto casino, I would definitely look into switching providers. There's plenty of other casinos that cancel a players WR once they hit 0.