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OMNI Casino wager req. carry over

Discussion in 'Casino Complaints - Bonus Issues' started by sweiger, Jan 24, 2007.

    Jan 24, 2007
  1. sweiger

    sweiger Experienced Member

    Occupation:
    IT consultant (IBM Mainframe)
    Location:
    Copenhagen, Denmark
    I signed up in december and played their december slot bonus and lost all. Didn't meet more than 22% of the wager requirement.
    When I started playing the january bonus, I noticed that fulfilling the wager requirement counted towards the DECEMBER wager, and NOT january.
    I asked their support if this could be right, she told me the terms says so:

    (From their terms) :

    "[1] Accounts receiving bonuses that include wagering restrictions will be required to fulfill those wagering requirements before the original deposit (up to the matched amount), the bonus amount, or any dervied winnings are available for withdrawal. Withdrawal prior to meeting the wagering requirements is not permitted."

    This rule they interpret as: ALL WAGER REQUIREMENT MUST BE FULFILLED, INCLUDING THE REMAINING FROM PREVIOUS (LOST) BONUSES !!

    They call it clear terms (at least the supportgirl did).
    I call it a dirty trick! :mad:

    Casinomeister, you should NOT list Omni as an accredited casino!
     
  2. Jan 24, 2007
  3. cash4andy

    cash4andy Dormant account

    Occupation:
    finance
    Location:
    UK
    Don't see the problem, but I do think this is the stupidest term around.

    They set themselves up with the scanario of I bust out with $2000 wagering to go.

    Now I fancy playing casino an have 2 options
    1/ Do I play elsewhere where i'm fine to cash out any winnings I make at any time?

    2/ Do I play at omni/sands where I can't win a single penny unless I wager $2000 on eligible games only

    Well go figure the bonus not disappearing costs them a customer because I'm not jumping through any loops for my next withdraw, :lolup:
     
  4. Jan 24, 2007
  5. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver

    I ran into this as well, they dont zero out, I had the manager contact me and said they do zero out, C/S say they dont, anyway it is a crap policy.
     
  6. Jan 24, 2007
  7. sweiger

    sweiger Experienced Member

    Occupation:
    IT consultant (IBM Mainframe)
    Location:
    Copenhagen, Denmark
    So much for "accredited casinos" nowadays...
    A danish casinoportal I used to visit, used to list only fair casinos, then they started to list less-fair or even known rogue scammers. Lost a bunch of visitors and credability by prostituting themselves in that manner.
    I sure hope that is not the case with this place?
    Meister: You ought to REMOVE OMNI from accredited casinos IMNSHO !
     
    Last edited: Jan 24, 2007
  8. Jan 24, 2007
  9. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    It sounds to me as if there's a miscommunication between mgmt and their support team.

    Was this issue resolved, or are they still holding you to the previous WR?

    I agree. If they're going to hold you to those WR, they need to be taken off the accredited list ASAP.

    Too bad it's going to be next week before this is looked into - Bryan's at ICE ;)
     
  10. Jan 24, 2007
  11. sweiger

    sweiger Experienced Member

    Occupation:
    IT consultant (IBM Mainframe)
    Location:
    Copenhagen, Denmark
    Not resolved, 'cause I didn't think I could gain much by complaining further. It must be the managements decision, since the wager for december lists as "active". Their system keeps track of the fullfilment, you can't withdraw even your deposit, so it is not just because some conehead at the casino thinks it should be that way.
    Anyway I got this feeling about it: "OKAY! ... I wager REAL high on some slot, make or break, and if I hit, I'll wager the remaining on the lowest variance slot I can find, and cash out WAY more than they thought I would be able to.."
    Lost all :eek:
     
  12. Jan 24, 2007
  13. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver

    I am not sure, I closed my account after this fiasco, I know I busted out and went to redeposit, I found out I still had over $1000 in W/R, I posted a thread here regarding this, the manager then got back to me and said they do zero out, however when I contacted C/S they said they do not and the W/R still stood, that was enough for me.
     
  14. Jan 25, 2007
  15. pangloss

    pangloss Dormant account

    Occupation:
    Finance
    Location:
    Australia


    I have said this before and will repeat it again here - it is much harder to get off the accredited list than it is to get on the list in the first place.

    Again we have bonus complaints from the same old malefactors and for the same old reasons - it goes on and on and on with this crowd. They live a charmed life on this board and God knows why.


    ...
     
  16. Jan 25, 2007
  17. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    I wonder why Frank is not clrarifying this thread?
     
  18. Jan 28, 2007
  19. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    The real question is;
    "What does it take to get on the accredited list?"
    A definition would be most welcome.
     
  20. Jan 28, 2007
  21. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    From the Accredited Casinos Page :

     
    1 person likes this.
  22. Jan 29, 2007
  23. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    I really must read more.
    Thanks.:thumbsup:
     
  24. Jan 30, 2007
  25. sweiger

    sweiger Experienced Member

    Occupation:
    IT consultant (IBM Mainframe)
    Location:
    Copenhagen, Denmark
    Casinomeister, why is there no response from you on this matter?
    Do you really think Omni "adheres to their own Terms and Conditions" when they interpret
    as having to fulfill wager req. NO MATTER how many subsequent deposits it takes.

    "Original deposit, the bonus amount, dervied winnings"

    is clearly referring to ONE deposit(the original) + THE bonus where you have to fulfill the wager requirement...or what? :confused:

    Casinomeister, do you really think Omni "adheres to their own Terms and Conditions" ??
     
  26. Feb 20, 2007
  27. sweiger

    sweiger Experienced Member

    Occupation:
    IT consultant (IBM Mainframe)
    Location:
    Copenhagen, Denmark
    I guess the silence means nobody here gives a shit about omni casinos false, deceptive and ambigous terms... and the fact that the artists are listed here as an accredited casino :confused:
     
  28. Feb 20, 2007
  29. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Maybe because I don't read every post, and I also feel that most members here are capable of PMing the casino reps on their own without me having to constantly step in and show them how.
    http://www.casinomeister.com/forums/members/frank.html

    Have you done this yet, or are you just letting off steam?

    If you are still not satisfied with the result, and you have what you feel is a legitimate complaint, then PAB here:
    http://www.casinomeister.com/problems.php and I'll look into this for you - not a problem.

    Where do you live, on Mars? Casinos are removed from the accredited section if they are not upholding the standards that are expected of them. Last year we saw the removal of two Playtech casinos, the MiniVegas group, and Mansion Casino for abysmal failures. You need to engage your brain before posting misinformation.
     
  30. Feb 20, 2007
  31. sweiger

    sweiger Experienced Member

    Occupation:
    IT consultant (IBM Mainframe)
    Location:
    Copenhagen, Denmark
    My point is:

    I can't stop a casino from interpreting their terms in such a way as to steal from the players. They just don't have MY business anymore.

    But I CAN question why such T&C-artists are listed as an accredited casino on this site.
    Still waiting for an answer to that...
     
  32. Feb 20, 2007
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Fine - the answer is "let's check this out." If a casino is doing something that seems to be unfair, then let's address the issue and see if it can't be changed. I'll contact the casino to see what's up.

    My question: has anyone PMd the casino rep? That's what the reps are here for. If you have PMd a casino rep, and they don't answer, then I need to be aware of this. Sometimes people are away on vacation, at a conference, or they don't work there anymore. "Frank" has been employed at Peak Entertainment for years and he's normally pretty responsive.

    If no one has, then WTF? How do you expect any changes to be made or questions to be answered if no one - who has the power of change - knows about this?

    Don't get me wrong, I'm not passing the buck or pushing aside your question. I just feel that sometimes the casino reps can give a more precise answer than I can since they are aware of the reasons why certain terms exist - or how they are working.

    The bottom line is: I don't want any casinos listed here that don't meet Casinomeister standards. But in the same breath, I believe that fairness is a two way street. I need to ensure that all issues are answered satisfactorily before making any decisions.
     
  34. Feb 20, 2007
  35. pangloss

    pangloss Dormant account

    Occupation:
    Finance
    Location:
    Australia
    ....because it is much harder to get off the accredited list than it is to get on it in the first place - proof positive in the eating. A water tight case one would think.

    Just take your lumps Casinomeister without getting into the personal insults thanks. Learn to take a little bit of criticism every now and then without spitting the dummy - it's only a freaking good/bad casino list after all.


    ...
     
  36. Feb 20, 2007
  37. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    So one should pass judgement by only hearing one side of the story? That goes for anything, not just this issue.
     
  38. Feb 20, 2007
  39. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Sorry dude, as soon as you question my integrity that's when it's not a lump nor a criticism. I can handle criticism, but when it is based on fabrications or derived from BS then be prepared to receive a few lumps yourself.

    Tell me, how is it harder to be removed from the accredited list? Please give me some examples. Give me a list of the casinos that I've added in the past twelve months and a list of the casinos that have been removed. Put your money where your mouth is, okay? And do me a favor and start a new thread with it.
     

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