Hi all,
I took the first deposit bonus at Omni Casino the other week and managed to build up a pretty nice withdrawal once wagering was finished. I cashed out and they requested my documents the very next day - the front of my national ID card and some address verification to be specific.
I sent in my files (which I've used for getting verified on many, MANY other casinos, mind you), and they get back to me the day after claiming that the documents were of "poor quality". They were compressed in a lossy format (.jpg), so I resend them in a lossless format (.png for the ID card, .pdf for the address). I also send along the backside of my national ID card and a bank statement underlining my IBAN and SWIFT numbers, for good measure. They are rejected once again, saying that the "quality" of the documents is not satisfactory.
Now before I attempt to send them the blood of my first-born child, I just wanted to check if anyone has had similar experiences with this casino. They are accredited, after all, so I'm not sure why they're acting like this. I've PMed a rep about this, but last time when I had a problem at FlyCasino, their sister site, I PMed and they never got back to me, so I wanted to make a thread about it as well.
I took the first deposit bonus at Omni Casino the other week and managed to build up a pretty nice withdrawal once wagering was finished. I cashed out and they requested my documents the very next day - the front of my national ID card and some address verification to be specific.
I sent in my files (which I've used for getting verified on many, MANY other casinos, mind you), and they get back to me the day after claiming that the documents were of "poor quality". They were compressed in a lossy format (.jpg), so I resend them in a lossless format (.png for the ID card, .pdf for the address). I also send along the backside of my national ID card and a bank statement underlining my IBAN and SWIFT numbers, for good measure. They are rejected once again, saying that the "quality" of the documents is not satisfactory.
Now before I attempt to send them the blood of my first-born child, I just wanted to check if anyone has had similar experiences with this casino. They are accredited, after all, so I'm not sure why they're acting like this. I've PMed a rep about this, but last time when I had a problem at FlyCasino, their sister site, I PMed and they never got back to me, so I wanted to make a thread about it as well.