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Omni Casino trying to cheat me out of a 100$

Discussion in 'Casino Complaints - Bonus Issues' started by spino1i, Oct 3, 2006.

    Oct 3, 2006
  1. spino1i

    spino1i Dormant account

    Occupation:
    Professional Gambler
    Location:
    Berkeley,CA
    I wagered 8000$ in pontoon on October 1st. at Omni Casino, which fulfills the wagering requirement of their monthly bonus. In there monthly reload T&C no where does it say that U.S. players are void. I was told however October 2nd that they made a corporate decision on October 1st to no longer offer the bonus to U.S. players. I pointed out that they have't put it in their T&C yet and so I was still eligible for the bonus even though im a U.S. player. The customer rep person sympathized but said she had no power over this. As did the manager. I am hoping the Meister can investigate this and possibly put them on the black list until they pay me. I am a respected 2+2 poster if you guys are wondering about my reputation.
     
  2. Oct 3, 2006
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  4. Oct 3, 2006
  5. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    So why have you only come on here when you want someone to dig you out of a hole/??
     
  6. Oct 3, 2006
  7. spino1i

    spino1i Dormant account

    Occupation:
    Professional Gambler
    Location:
    Berkeley,CA
    Because I hadnt heard of this place really until now. And its not like I did anything wrong at all.
     
  8. Oct 3, 2006
  9. spino1i

    spino1i Dormant account

    Occupation:
    Professional Gambler
    Location:
    Berkeley,CA
  10. Oct 3, 2006
  11. Frank

    Frank Dormant account

    Occupation:
    Customer Support
    Location:
    Antigua
    Hi Spino1i,

    I do apologize for this but it's beyond our control at this point. Wagerlogic, our eCash provider, is no longer accepting bets from US players due to the recent legislation. This also means that we are no longer able to give bonuses to US players as well. I wish there was something I could do about this but unfortunately there is not.

    Regards,

    Frank
     
  12. Oct 3, 2006
  13. spino1i

    spino1i Dormant account

    Occupation:
    Professional Gambler
    Location:
    Berkeley,CA
    Wait so your trying to say your casino is absolved of its responsiblity to pay its customers a bonus you agreed to pay in your T&C, just because "you cant do it"? Doesnt this sound a little ridicolous?? Meister, you want to comment on this?

    Edit: What I'm saying is this, if your eCash provider is preventing you from paying me the funds that you rightfully owe me, you need to take that up with them and make sure they pay me. If your T&C says that you will pay out the money, that its your responsiblity to pay out the money.
     
    Last edited: Oct 3, 2006
  14. Oct 3, 2006
  15. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Just out of curiousity Spino1i, you are aware of everything that's going on right now? And that Cryptologic casinos are no longer even accepting US players period? I'm only asking because by the sound of your posts, you seem unaware. Yet that surely can't be if you are a regular at 2plus2. :confused:
     
  16. Oct 3, 2006
  17. spino1i

    spino1i Dormant account

    Occupation:
    Professional Gambler
    Location:
    Berkeley,CA
    im plenty aware of it. It doesnt let them off the hook. They mentioned no where in their T&C that they were no longer taking U.S. customers. They still dont.

    Edit: On October 1st, it was unclear how many Crypto casinos would stop taking American customers..
     
  18. Oct 4, 2006
  19. Griff1324

    Griff1324 Dormant account

    Occupation:
    IT Manager
    Location:
    PA
    spino1i,

    I am in the same situation. I deposited at Omni and Sands of the Caribbean on October 1st and easily surpassed the wagering limits to qualify for the bonus the same day. In fact, I lost $600 at the Sands and another $500 at Omni. I expected to receive my bonuses from both these casinos on October 2nd. Obviously, I didn't receive them.

    I too contacted customer support and got the same answer you did. What really fries me is the fact that they made no mention ANYWHERE on their site that US players wouldn't receive the bonus. Plus the fact that they let me deposit money and play but then can't honor the bonus. To me that is complete BS. I would have understood if they had stopped allowing deposits from US players.

    Later,

    Chris
     
    1 person likes this.
  20. Oct 4, 2006
  21. freezer

    freezer Dormant account

    Occupation:
    computer geek
    Location:
    US
    This sounds like a total cop-out. Bush hasn't even signed the bill into law yet so paying your customers for wagers that you accepted before you locked everyone's account has nothing to do with the legislation. If I saw my companie's stock price drop in half in one day I would be doing everything I could to show good faith to my remaining customers but that's just me.
     
  22. Oct 4, 2006
  23. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    A decision has been made not to accept bets from USA players. Fair enough.
    Bets placed before this decision was made are valid though. So if the playthrough requirements have been met before October 2 ie the date of their announcement,the bonuses should be paid to the respective players unless these bonuses themselves are subject to further wagering requirements. Otherwise, the players should be allowed to cash out their remaining balance and bonuses accrued immediately since you cannot allow them to make any more bets now.
     
  24. Oct 4, 2006
  25. BosjeR

    BosjeR Full Member

    Occupation:
    COO
    Location:
    London
    This doesn't really make sense. If they can't pay out a simple bonus to someone because 'they can't' also implies they can't pay out ANY money to US customers (what's the difference with a qualified bonus or your real balance anyways; nothing)

    So all US customers on their sites can't get their money out at all?

    :what:
     
  26. Oct 6, 2006
  27. aka23

    aka23 Dormant account

    Occupation:
    Technical
    Location:
    Planet Earth
    So don't give it as a bonus into their closed accounts. Give it as a deposit into their Neteller accounts. Players who met the wagering requirements and qualified for the bonus prior to the corporate decision should be paid.
     
  28. Oct 6, 2006
  29. Stanford

    Stanford Dormant account

    Location:
    USA
    What is going on

    Geez I go off to play poker and the whole norm of the online world shifts around.

    If the Corporate powers don't want to take U.S. players thats fine. They don't get to change the terms of a deal midway between the deal. If they want to scratch the whole deal, then they should return the deposit. The terms of the bet are set at the time of the dopsit. ANYTHING else is a reneg.

    I heard today the InterCasino is doing the same thing. That's nuts.

    And using the new Frist Law as an excuse is nuttier. That law doesn't have anything to do with the player. And it will be a long time before it takes effect. If they can pay the balance, they can pay the bonus.

    I hear a lot of excuses - but they make no sense. Pay the players - all of it.

    Stanford
     
  30. Oct 6, 2006
  31. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    How many times does this place want to try to screw their players and yet get away with their image still in place?

    This is at least the third time they've tried it on that I can remember(http://www.casinomeister.com/forums...n/6147-omni-casino-tricks.html?highlight=omni) and I see they've managed to get back onto the accredited list once more.

    The player met the terms to get the bonus as they were so it's a simple case of paying them it.
     
  32. Oct 6, 2006
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Rush Job

    This looks like a knee jerk rush job done at the weekend with no high calibre staff available.
    This meant that on the 1st Oct, a Sunday, there had been no announcement possible from the higher ups, but it looks like the decision had already been made in September, that if the bill passed, US players would no longer be welcome. However, they kept this a corporate secret so that US players had no way of being aware on Sunday (when depositing), that because the bill was sneaked through on the ports legislation, Monday would see the plug pulled.
    I suspect this bonus is of the "reward" form in the Crypto software, thus is paid after wagering and is fully cashable.
    The correct solution is to pay the bonus, where earned before the official cut off on 2nd October, with the payouts of remaining funds in now closed US player accounts. While this may take a little longer, there is no excuse to not pay the bonus or the balance of any remaining comp points.

    Don't forget (casinos), this may all blow over, and your biggest market to date will remember this thorough shafting, and this will impact on efforts to re-enter the US market. Of course, you may be indicating that you really believe that there is no way that you will ever be in a position to re-enter the market, and have decided to screw every last drop from it before leaving for good. I trust that investors in your shares are not being mislead into believing that you are simply waiting for this law to be "clarified".

    I also recall a previous thread where a player at another Wagerlogic based casino queried the lack of bonuses for US players, and they were mislead seriously into believing it was just an issue with bonuses, such as happens if a country is deemed "abusive", just as is the case with Hong Kong. When pressed, CS told this player they were not at liberty to explain, but I suspect they knew that the decision to close US accounts altogether was the reason to shut down the bonusing. This mess allowed US players to believe that continuing to deposit on the Sunday and playing just for the tournaments and other events was OK, only to find their accounts summarily locked on Monday with a wait of several weeks likely to get any funds out.

    After this display of backstabbing, I can understand why there is so much fraud committed by dodgy players; they feel they are thieving from the baddies anyway, so this turns a crime into a moral duty. The one way to dent fraud is to have a reputation for bending over backwards to ensure the right thing is done, even if some creativity is needed to accomplish it, this will encourage other players to "shop" the fraudsters, just as the criminal fraternity will happily "shop" the perpetrators of certain crimes that are considered "too far", such as mugging the pensioner of their pension, rather than robbing a big faceless corporation.
     
  34. Oct 7, 2006
  35. RaiseThese

    RaiseThese Dormant account

    Occupation:
    gambler
    Location:
    around
    All these operators who are pulling stunts right now may really regret it down the road.

    They are burning bridges with the attitude that "Who cares if we screw the US players because we aren't dealing with them anymore."

    What will happen down the road when the overreacters realize that the law becomes unenforceable and that people are still gambling like always?
    Of course they will still want to tap into the lucrative US market again.

    I suppose many operators figure that people will just forget about the injustices and deal with them anyway. As for me and hopefully others who remember, I will never send certain companies a penny of my money, no matter how attractive the offer sounds.

    As of now Omni becomes one of those companies, completely ridiculous to not pay out an earned bonus on a bogus technicality.
     
    1 person likes this.
  36. Oct 10, 2006
  37. trips to win

    trips to win Dormant account

    Occupation:
    own a hospitality business
    Location:
    upstate NY
    Well said RaiseThese

    I know for dead certainty that I will never deposit again in any of the casinos that sent me the "so sorry USA player" crappy form letter. I feel as though I was surely just a nameless, formless "blob with money" to them. Man, sure wish I could have taken just one of those bad boys for a bundle!
    Show some balls Omni and PAY UP !!!
     
  38. Oct 11, 2006
  39. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Dear USA players,

    If we ever do see the day where online gambling is regulated within the States, remember the casinos who left gracefully as opposed to those who made a quick getaway and had their loyal players screwed. Do everything in your power not to let the latter back.
     
    1 person likes this.

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