Omni Casino tricks

[zrap]

Update

I haven't been paid yet either. I haven't been around much so haven't had much opportunity to call Abi at Omni to discuss. Tried three times so far, twice Abi wasn't there during Abi's supposed shift and once there was no answer at all, just a viocemail.

I pitched a bitch over three weeks ago and haven't heard anything on it yet. Except for the initial we received your POB email. Not sure if you are including mine in the 11 complaints CM.

Another way to look at this action by Omni...

CM claims he got only 12 complaints. Lets estimate that for every member here there are 10 Omni players who don't know anything about message boards.

110 players * $100 bonus not paid = $11,000 unpaid to players.

If a casino owes over 10k to players I would personally consider them rogue.


This casino is taking shots at players plain and simple. Reminds me of when casinos used to complain about chargebacks. Their decision is like a player deciding AFTER THE FACT that he felt taken advantage of then charging back his deposit.

 

[jetset]

Good post, Zrap - quite apart from anything else a top of the line casino like Omni should not be ignoring player emails.

I suspect this problem may be more widespread than we think...and it is getting worse every day.

 

[Casinomeister]

I pitched a bitch over three weeks ago and haven't heard anything on it yet. Except for the initial we received your POB email. Not sure if you are including mine in the 11 complaints CM..

Yes, it was included.

CM claims he got only 12 complaints. Lets estimate that for every member here there are 10 Omni players who don't know anything about message boards...

I wouldn't estimate that only 1 percent of the VIP players - or monthly players at Omni have heard about Casinomeister. VIP players are usually more well versed and have done their research on the Internet. I'm not here tooting my own horn, but I think most of us can safely agree that the messageboard at Casinomeister.com is one of the more trafficked online casino message boards on the Internet. How many players are given this bonus on a monthly basis? Well that's priviliged information that I'm sure Omni is not going to share.

If a casino owes over 10k to players I would personally consider them rogue.

Yeah but this is not money owed. This is a bonus that is offered to players if they meet the terms and conditions. It's just that many of us do not agree on the way some players were disqualified from this bonus.

Lest we forget, no player is out any money. No one is owed anything.

I'm still in touch with the operators mind you. It ain't over yet.


Note for Everybody: And please PLEASE don't call me CM. There is another webmaster who goes by this handle, and I don't want there to be any mixup. Casinomeister is one word by the way. I never can understand why people keep splitting it in two.
It's like calling me Brian

 

[Dirk Diggler]

Yeah but this is not money owed. This is a bonus that is offered to players if they meet the terms and conditions.

Have to disagree with you on this one - this IS money owed.

If you go to buy a new car and the offer at the time is buy now and get 10% of your cash back in a months time. If you take up the offer and the car company then decides not to pay you this 10% because you already took advantage of the offer last month when buying a car for your wife, then this is still money owed. Exactly the same principle for me.

I also reckon zrap's estimate of 110 is probably way below the true mark. I personally know of at least two players who are fully aware of this forum but haven't bothered pitching a bitch - they've just decided never to play at Omni again.

Personally I think if they don't resolve this then they should be rogued - renegading on bonuses is only second to confiscating winnings in my opinion.

 

[Vesuvio]

The other problem with Omni is that the change in bonuses is not going to fix the problem but aggravate it. It will deter bonus lovers from playing, but it will encourage advantage players. This is the exact opposite of what is needed.

For what it's worth, as an advantage player I wouldn't even consider this bonus if I was 100% sure it'd be credited. A 4000 wr before receiving the bonus (increasing the chance of a wipe out unless you deposit more than the bonus amount) is just too high, especially with this software. Cryptologic bonuses were appealing as despite fairly high wagering requirements being able to withdraw all or part of your deposit at any time allowed you to take risks or try out strategies you otherwise wouldn't. As it stands, unless you were planning to gamble $4000 at Omni anyway, it's really not worth the effort.

 

[Stanford]

Yeah but this is not money owed. This is a bonus that is offered to players if they meet the terms and conditions. It's just that many of us do not agree on the way some players were disqualified from this bonus.

Lest we forget, no player is out any money. No one is owed anything.

I'm still in touch with the operators mind you. It ain't over yet.


Note for Everybody: And please PLEASE don't call me CM. There is another webmaster who goes by this handle, and I don't want there to be any mixup. Casinomeister is one word by the way. I never can understand why people keep splitting it in two.
It's like calling me Brian

Glad you are on the job. Did you see that posting at WOL? The answer was to retroactivly increase a players wagering - after he lost his deposit. This is an indication they are not serious. This is a very poorly run and dishonest casino. I hope they move to redemption but with all the various watchdogs working on this, there hasn't been any progress. Jetset has contacted Cryptologic and still no movement.

And I will go along with Diggler. His rebate on a car was a good analogy. Here is another. Omni has put their anti in the pot. The cards have been dealt and when the player reaches for the anti the casino pulls the anti back out. This is the same as reneging on a bet. I learned to play cards as a youngster and reneging is a very serious thing. In my part of the woods it ranks slightly below flag burning and somewhat worse than sleeping with your best friends wife.

Each one of those complainers have had money taken form them - their money. It *is* owed.

BTW, is Meister ok? Sometimes I shorten the CasinoMeister.

Stanford.

PS - Players might consider filing claims with Cryptologic directly.

 

[Casinomeister]

Did you see that posting at WOL?

I rarely go to WOL, I have my own website to run.

BTW, is Meister ok? Sometimes I shorten the CasinoMeister.

Meister is fine. Most people would know who you are talking about then - including me.

 

[Casinomeister]

And I will go along with Diggler. His rebate on a car was a good analogy. Here is another. Omni has put their anti in the pot. The cards have been dealt and when the player reaches for the anti the casino pulls the anti back out. This is the same as reneging on a bet. I learned to play cards as a youngster and reneging is a very serious thing. In my part of the woods it ranks slightly below flag burning and somewhat worse than sleeping with your best friends wife.

Sorry, I don't agree with these analogies. Let's not lose sight of this: This loyalty bonus will not be credited to accounts that have in the past shown patterns of bonus abuse (ie wagering is done primarily using promotional funds and not deposited funds).
Everyone who played at this casino agreed to these terms. Did they not? Again nothing has been technically taken from these players. It's just that we don't agree on how this was handled.

Again, I have only 11 players who have come forward. I thought it was twelve, but I counted one twice.

 

[cipher]

Hi Bryan:

"Again, I have only 11 players who have come forward. I thought it was twelve, but I counted one twice."

Do we have any idea as to how much money is actually involved in this fiasco? Because it sure looks to me like we have yet another casino that's more than willing to trip over dollar bills in an effort to pick-up pennies. Why? Have a good one.

 

[dominique]

For what it's worth, as an advantage player I wouldn't even consider this bonus if I was 100% sure it'd be credited. A 4000 wr before receiving the bonus (increasing the chance of a wipe out unless you deposit more than the bonus amount) is just too high, especially with this software. Cryptologic bonuses were appealing as despite fairly high wagering requirements being able to withdraw all or part of your deposit at any time allowed you to take risks or try out strategies you otherwise wouldn't. As it stands, unless you were planning to gamble $4000 at Omni anyway, it's really not worth the effort.

I don't think this is an appropriate topic here and I regret having brought it up.

I stand by my remark without being willing to defend it - I guess that's pretty worthless.

Beyond that, I strongly agree with the Meister on this:

Let's not lose sight of this: This loyalty bonus will not be credited to accounts that have in the past shown patterns of bonus abuse (ie wagering is done primarily using promotional funds and not deposited funds).
Everyone who played at this casino agreed to these terms. Did they not? Again nothing has been technically taken from these players. It's just that we don't agree on how this was handled

 

[Dirk Diggler]

This loyalty bonus will not be credited to accounts that have in the past shown patterns of bonus abuse (ie wagering is done primarily using promotional funds and not deposited funds).

These get out clauses are put in EVERY bonus any casino ever offers.

I really thought this was a key thing to what this site was about - not allowing casinos to get away with using these clauses to screw players. Then again maybe I just misinterpreted what the Casinomeister site is about.

I really can't believe anyone would think what Omni has done is even close to acceptable - it's totally and utterly wrong. An unwritten rule for any casino to be even slightly reputable is to honour bonuses advertised.

Had they sent out emails to all those excluded prior to the event then there would be no problem what so ever. However sending emails ADVERTISING the bonus to players and then telling them they can't have it - well thats just completely wrong.

 

[Vesuvio]

This loyalty bonus will not be credited to accounts that have in the past shown patterns of bonus abuse (ie wagering is done primarily using promotional funds and not deposited funds.

I completely agree with Dirk on this issue. This sort of get-out clause is included in all casino terms but only rogue casinos have tried to enforce it.

It's also subjective - if you only ever played with a bonus when it was deposit $334 for a $100 bonus you've been wagering with far more deposited than promotional funds - does this still count as bonus abuse. Or is it only bonus abuse when you win? And what about a recreational player who likes a gamble but prefers to do it with a bonus as well to give him a chance? Is he a bonus abuser? Or again, only if he wins? Are you only a bonus abuser if you take a bonus and try and make a profit? Does anyone NOT try to make a profit from a bonus?

No-one disputes the absolute right of Omni to restrict their promotions to whoever they choose, but if they're only going to give it after wagering they must inform the player whether they're eligible or not before wagering begins (or at the very least add a warning that players should contact them before depositing).

Otherwise it's a clearly disreputable practice which they're persisting in despite all the complaints they've received. Unless they change things in the near future they deserve to be rogued. Yes, Dominique, I know there are worse casinos around - but the only chance for this industry to become reputable is to demand high standards from casinos which have a reputation to lose.

 

[chuchu59]

These get out clauses are put in EVERY bonus any casino ever offers.

I really thought this was a key thing to what this site was about - not allowing casinos to get away with using these clauses to screw players. Then again maybe I just misinterpreted what the Casinomeister site is about.

I really can't believe anyone would think what Omni has done is even close to acceptable - it's totally and utterly wrong. An unwritten rule for any casino to be even slightly reputable is to honour bonuses advertised.

Had they sent out emails to all those excluded prior to the event then there would be no problem what so ever. However sending emails ADVERTISING the bonus to players and then telling them they can't have it - well thats just completely wrong.

Dirk,

I think you interpreted this site correctly. When I paid my first visit to this site,one of the dont's relayed to me at the main page was not to play at a site using the term 'bonus abuser' The terms at Omni are close to that. Even if the terms try to clarify things by saying that this only refers to players using bonus funds to play and not their own deposits,how much does this mean. Even using a single dollar of your deposits already fits the bill. The terms are vague and using it retrospectively to screw up players is unacceptable.

 

[Casinomeister]

I really thought this was a key thing to what this site was about - not allowing casinos to get away with using these clauses to screw players. Then again maybe I just misinterpreted what the Casinomeister site is about.

This site is to provide fairness to both parties, that's it. Have I mentioned in this thread that I don't agree on how this casino has handled this situation, or that they are shattering the trust that they've built up over the last few years? Have I also mentioned that they have been removed from the Rep Section as well? Please remind me, I tend to forget these things sometimes.

I think you interpreted this site correctly. When I paid my first visit to this site,one of the dont's relayed to me at the main page was not to play at a site using the term 'bonus abuser' The terms at Omni are close to that.

But they are not.

And when I posted these terms from Omni, I was reminding some of you that this is what players agree to. I wasn't endorsing them or waving them in your face going nanny-nanny-doo-doo. I was making a point that the casino had exercised their right to disqualify these players' bonuses. And when you sign up at a casino you agree to this as well.

I think some of you need to take a chill pill on this because I'll be damned if you start slamming me in my own forum over this stupid ass bonus problem. Like I said, I'm working on this, but if you chose to start "misinterpreting" things here, all you'll do is piss me off. I would suggest not to go that route.

 

[Casinomeister]

Oh, and just a heads for those of you who have submitted a "Pitch a Bitch" on this, I'm getting word back that some of these claims are from players opening multiple accounts. If this is true, I will take appropriate action on this. Mark my word.

 

[Dirk Diggler]

Bryan - I really don't think anyone was slamming you in the slightest, I certainly wasn't if you felt that.

People are just giving their thoughts and opinions which can obviously easily be misinterpreted both ways, as is the nature of message boards.

Anyway enough from me.

Happy weekend everyone - may it be be prosperous and enjoyable for us all

 

[Casinomeister]

Another Drill Sergeant flashback.

Happy Friday everyone

 

[dominique]

Oh, and just a heads for those of you who have submitted a "Pitch a Bitch" on this, I'm getting word back that some of these claims are from players opening multiple accounts. If this is true, I will take appropriate action on this. Mark my word.

That gets to me too. Do you guys even ever think that is is expensive to travel like Bryan does to keep up the contacts needed to perform well as watchdog? And then to file pitch a bitch items when you know you are in the wrong?

Acting as watchdog is not getting Bryan any favors from the casinos, to be sure. And it costs him plenty. To abuse that is pretty rotten. I sure hope that is not what is happening here!

Another Drill Sergeant flashback.

Hmmm. I sensed that hostility too. Maybe I am a drill seargeant at heart. But in my opinion this

not allowing casinos to get away with using these clauses to screw players. Then again maybe I just misinterpreted what the Casinomeister site is about.

is out of line and unwarranted.

 

[Dirk Diggler]

we've all had those (although seeing as I've never been a Drill Sergeant only god knows how I've managed it)

 

[Dirk Diggler]

not allowing casinos to get away with using these clauses to screw players. Then again maybe I just misinterpreted what the Casinomeister site is about.

is out of line and unwarranted.

Apologies to anyone who also felt that that part of my post was out of line and unwarranted - certainly no offence was intended at all.

At the time of writing it it seemed like a totally harmless satement - it was something that popped into my head (thinking out aloud so to speak) and certainly not intended to undermine this site or anything else for that matter (which I can now see it could be percieved too)

As previously stated - that is the nature of message boards, statements can be misinterpreted both ways.

 

[dominique]

Well, when all is said and done what matters is that we stick together and get stuff done.

I am known to run around "foot in mouth" quite a bit....

So - onward and forward!

The Casinomeister forum rocks on!

 

[jetset]

I'm with Dirk on this one, but now that this discussion has cooled down a little on all sides, a little levity can be enjoyed, too.... I thought Bryan's "...or waving them in your face going nanny-nanny-doo-doo" was one of the best I've heard this week LMAO!.

 

[Stanford]

Seems Omni is resting on their laurels

Sorry, I don't agree with these analogies. Let's not lose sight of this: This loyalty bonus will not be credited to accounts that have in the past shown patterns of bonus abuse (ie wagering is done primarily using promotional funds and not deposited funds).
Everyone who played at this casino agreed to these terms. Did they not? Again nothing has been technically taken from these players. It's just that we don't agree on how this was handled.

Wow. Things got a little heated while I was out earning a buck today. Glad it is blown over.

IMHO, that clause is meaningless. I have raised these precise clauses before with watchdogs and have been told that using these as an escape would cause major problems. There are some clauses that typically are not enforceable. This is one of those clauses. And the players do risk there own money and have to wager in advance; so the clause is moot. Even prior to that change, the player had to put in a large amount of cash for the promotion and I doubt any of these players were immediatly pulling their cash upon receiving the promotional funds.

Dom mentioned this as a contract. That is certainly on point. The players have performed. The casino has not. Their actions are dishonest. I agree that if players are fraudulent in opening multiple accounts then they should be excluded. Other players should not.

I would agree to this. If the "contract" is voided, let them refund losses to those players who lost and still cannot receive the bonus. In some cases that would be more than bonus.

I do appreciate that you are working on this and I don't want to add to the difficulty in negotiating but I am starting to believe that cutting this casino a break is working against the player community. It seems they are resting on their laurels.

imho,
Stanford.

 

[jetset]

QUOTE The players have performed. The casino has not. Their actions are dishonest. I agree that if players are fraudulent in opening multiple accounts then they should be excluded. Other players should not.

"I would agree to this. If the "contract" is voided, let them refund losses to those players who lost and still cannot receive the bonus. In some cases that would be more than bonus. UNQUOTE

I think that gets to the kernel of this thing. No-one has any sympathy for multiple accounts openers or any of the other fraudulent player stuff that we know goes on, and they should be named and shamed whenever discovered.

But we have genuine players here too, and they are the ones being abused IMO.

It is not as if this is new territory. Lesser casinos than Omni have pulled this most basic of unilateral reneges on a bonus promise and been universally condemned.

Unless every single one of the complaints we have been seeing here and at WOL and elsewhere are genuine fraudsters or really died-in-the-wool abusers who should have been axed before wagering (and we have only Omni's word for that) then this is just the old trick used by bum casinos of sucking players in, and then spitting them out as *bonus abusers* if they win, thus effectively applying a retroactive condition.

 

[vgyhnji]

OK Hands up all those who have NEVER played online with a bonus!

Well before you even bother posting (someone always thinks they are squeaky clean) you are simply telling porkies everyone has played with a bonus.

So why then did you play with a bonus and I dont care what strategy you employed (flat bet, aggressive, progressive, negative, childish, random, fetish (where did that come from!) Ive seen it all posted here!) lets all be honest and admit that, one way or another, we did it in an attempt to win more money from a casino without risking so much of our own - fine, but we did risk our own , just less of it.

"This loyalty bonus will not be credited to accounts that have in the past shown patterns of bonus abuse (ie wagering is done primarily using promotional funds and not deposited funds)."

This line is completely mis-used by any online casino that includes it in their T & Cs. Logically it means nothing, bonus abuse is multiple claims from one account, multiple accounts from one source, using personal details of the deceased! etc to open false accounts and so on the crap in the brackets is NOT bonus abuse.

The rubbish spouted (mainly by casinos) about bonuses offered to allow players to sample games etc is exactly that, rubbish. If casinos wanted to encourage you to try the games then why not push you towards their play for fun facilities they all have them. NO they have and always will try to tempt players to deposit and wager their own hard-earned with bonuses or other comps because its a sure way to increase revenue most players lose.

Everyone who played (and has NOT been involved in abusive tactics with multiple accounts etc), even having technically, agreed to the T & Cs, but has since been denied the bonus, has had money stolen from them yes STOLEN.

IF Omni really felt that they wanted to exclude certain players from the bonus this was NOT the way to go about it. Any players Omni considered to have been abusing with multiple accounts etc should simply have been barred from their casino and flagged up to others. Any players they consider had profited too much from previous promotions should have been advised of their non-eligibilty this time around PRIOR to depositing and wagering.

With any offer that could give a player an advantage what should any casino expect but a number of shrewder players to exploit the situation and such exploitation is in NO way abuse. The definition of abuse is to use wrongly who can tell me in what way whatsoever is the exploitation of such an advantage using it wrongly? except in the eyes of casino operators who simply want everyone to lose their money.

I think some of you need to take a chill pill on this because I'll be damned if you start slamming me in my own forum over this stupid ass bonus problem. Like I said, I'm working on this, but if you chose to start "misinterpreting" things here, all you'll do is piss me off. I would suggest not to go that route.

Bryan, this forum is superb, make no mistake, it is and has been a focal point and a lifeline for many players seeking help and advice when genuinely duped by casino antics.
Long may it be so and long may we salute you for all your hard work and expense in both time and money that you clearly put in.

And now a little ditty:

I just nipped in to Omni
To win a couple of quid
I played some craps
Ten hands of jacks
But lost it all amid

Amid the people angered
By the antics once again
Of a casino bent on duping
The players in the game

The game was not important
A sideline if you like
Some fair play and a bonus
Was all I had in sight

But robbed I was
Just in a flash
Of bonus I had none
Please Omni give me back my cash
Or stick it up your b!

Best of luck to all.

vgyhnji